Get started: your profile and settings

Once you log in to 8x8 Work for Desktop, you can instantly begin personalizing your 8x8 Work experience. If you have questions, see our FAQs on getting started with 8x8 Work for Desktop!

Features

• Navigate the application interface: Collaborate more efficiently than ever with your colleagues and external contacts via phone, chat, meetings, and more!
• Use and manage your keyboard shortcuts: Make calls and perform tasks more quickly via convenient keyboard combinations!
• Set up your presence status: Let your contacts know if you are available to communicate at a glance, and contact directoryview your colleagues' availability at any time.
• Set up your profile image: Put a face to your name in the , and spot your colleagues more easily in the app.
• Select your Caller ID: If you need to stay anonymous during external calls, or if you use multiple Caller IDs, you can switch between them at any time.
• Set up call forwarding: Going on vacation, or busy with a time-sensitive task? You can simply set up call forwarding to redirect incoming calls as needed.
• Activate the Sales & Account Workspace tool (Beta): Try a brand new 8x8 experience optimized for your sales & account engagement workflows, focused on high-value long-term deals & relationships.
• Set up how 8x8 Work for Desktop is displayed - You can personalize the general settings of your app, including the app theme, the launch location of the app, and whether the messages tab opens multiple chat windows.
• Set up your audio and video devices: Enhance your calling and 8x8 Meet experience by selecting which audio and video devices to use for 8x8 Work.
• Setup call waiting: You can choose to toggle the call waiting tone on/off.
• Set up notifications: Keep yourself posted on new communications by setting up notifications for calls, chats, faxes, and voicemails.
• Set up the noise suppression level for microphone input: You can control the noise suppression for your microphone input.
• Enable call hang-up tone: You can enable/disable the call hang-up tone.
• Set up call handling tone: While you are on a call, choose to play different tones for each interaction that occurs to easily recognize them.
• Set up your calendar and status: You can synchronize your account with calendars, configure the calendar features, including event reminders, or update your status during a meeting based on calendar events.
• Link your contacts with 8x8 Work: Add all your Microsoft, Google or Outlook contacts with the 8x8 Work, grouped under My Contacts directory.
• View call info pop-up: If your organization keeps track of customers on a site or in an application, you can configure the app to bring up additional information on the call number in your browser.
• Set up your voicemail: Add new greetings for people outside and inside the company.
• Organize meetings: Configure your calendar, add resources to Salesforce, secure your meeting space, and adjust moderator settings. Enable a minimised view for when the window is not in focus, and set how meetings launch in the app or a new window. You can also activate Giphy integration in the meeting reactions menu and prompt users to start recording upon joining the meeting.
• Verify your emergency address: To better alert emergency services of your location when you make an emergency call, you can verify your emergency address in 8x8 Work.
• Configure voicemail settings: View and listen to your voicemails online, have them delivered to your email box, or access them by phone.
• Setup hold music: Set up the hold music your callers hear if you put them on hold.