Tour the 8x8 Work for Desktop interface

8x8 Work for Desktop allows you to effectively and efficiently communicate with your company contacts via phone calls, messaging, meetings, and more. The primary features of the app visible in your navigation menu are as follows:

Tab

Function

Search: Search for contacts by name, phone number, title, and more!
Frontdesk: A flexible and easy-to-use desktop-based application embedded in 8x8 Work for Desktop.
Sales Workspace: Dedicated to customer engagement experience. It is tailored specifically for sellers working on high-value long-cycle deals and using Salesforce® as their company’s CRM. For details for Sales Workspace, please refer to Sales Workspace Quick User Guide.

Call queues: Access your assigned call queues, and view call queue activity details.

Calls: Make and manage calls, and review voicemails.

  • Calls and Missed: Make calls, and access past call details for incoming, outgoing, and missed calls.
  • Voicemails: Review and manage all voicemails sent to you.

Contacts: Access and reach out to your favorite, company, and personal contacts.

  • Favorites: If there are contacts you frequently communicate with, you can mark them as favorites for quick access.
  • Company: View and communicate with the contacts on your company phone system.
  • My Contacts: View and communicate with personal contacts created or imported using 8x8 Work.

Messages: Send chat messages, and access all message history with company and personal contacts via 8x8 Work.

  • All: Chat with individual contacts or with groups. To view only individual chats or only group chats, refer to the following chat lists:
  • 1-1: Chat with company and personal contacts individually.
  • Rooms: Chat with teams or small groups to collaborate on projects.

Meetings: Join, create, and manage meetings.

Fax: Receive and manage faxes from other users.

Call Recordings: Manage your call recordings.

Call using: Select your microphone and speakers for calls handled in 8x8 Work.

Settings: Personalize your settings to enhance your 8x8 Work experience.

Send Feedback: Open an 8x8 Work for Desktop feedback form to send product-related feedback.

Switch between Expanded Mode and Compact Mode

You can easily switch between the compact and expanded views of the interface by clicking and dragging the edge of your application window. This allows you to select the app view that best suits your needs. When you first log in to 8x8 Work, the app opens in Expanded Mode. Expanded Mode shows two columns of information for at-a-glance access, or three columns if additional information on a contact (or other selected content) is available; check chat logs with a selected contact while viewing their user details, easily see if you've messaged a number that called you, and more.

You can also switch between modes by using the Compact/Expanded Mode keyboard shortcut when 8x8 Work for Desktop is open and selected.