Select Caller ID

A Caller ID shows who is calling before you pick up the phone by displaying caller information on the screen of your phone. A caller ID helps you screen a call before you answer or reject it. Depending on your extension permissions set by your phone system administrator, you may have access to a number of different Caller IDs to choose from in 8x8 Work for Desktop. You can select from these or an anonymous Caller ID from your profile.

To select your Caller ID:

  1. Click the profile image icon in the header to access your profile.
  2. Click the phone number drop-down next to Caller ID to open your list of available IDs.

    If your organization's list of Caller IDs is very long, you can start typing a phone number to filter the Caller IDs that show up.
  3. From the drop-down, you can select the desired Caller ID or, to block your Caller ID from others:
    • Select Anonymous from the drop-down (if your organization is a Virtual Office Classic customer).
    • Select the Block Caller ID check box below the drop-down (if your organization is an X Series or Virtual Office Editions customer).

Change the outbound Caller ID from the Dialpad (Beta)

Note This feature is currently in Beta. To access this feature, contact your .account representative.

Change your outbound Caller ID directly from the Dialpad to switch numbers quickly without navigating through settings. This helps reduce delays and keeps you focused during calls.

This feature is especially useful if you manage multiple business numbers and need to switch between them quickly.

Before You Start

To change your Caller ID from the Dialpad, you must first enable the Display in Dialpad option in your profile settings.

Enable Caller ID in the Dialpad

  1. Go to Profile > Caller ID settings.
  2. Enable Display in Dialpad.

Once enabled, your available Caller IDs will appear in the Calling as list when placing a call from the Dialpad.

Switch Your Outbound Caller ID

  1. Open Calls.
  2. In the Dialpad, select a number from the Calling as list before placing your call.

The selected number will be used as your outbound Caller ID.

User profile menu in 8x8 Work for Desktop showing Caller ID settings with “Display in Dialpad” checked. On the right, the Make a call dialpad displays the selected Caller ID number under “Calling as”

Why This Matters

Switching Caller ID directly from the Dialpad allows faster number selection, improves workflow efficiency, and helps ensure you call from the correct business number every time.