Set up call forwarding
8x8 Work for Desktop enables you to manage call forwarding rules for your extension.
As an X Series or Virtual Office Editions user
If your organization is an X Series or Virtual Office Editions customer, you can access your Settings . A few additional settings are available via your user profile page.
To manage call forwarding rules:
- Go to Settings
> Account settings to open your account settings.
- In the page that opens, click Call forwarding settings to open your user settings in a browser page.
- Under Call forwarding rules in the browser page that opens, you can choose to forward incoming calls:
- Always (this overrides all other options if enabled)
- When your Internet connection is down
- When you are busy on an existing call
- When you do not answer within a certain period of time (by default, 15 seconds)
- When you get a call from a blocked number
- When you are finished, save your changes.
As a Virtual Office Classic user
If your organization is a Virtual Office Classic customer, you can access some of your older settings under Settings > Account settings. In addition to setting default call forwarding rules, you can create more complex custom rules.
To set default call forwarding rules:
- Go to Settings
> Account settings to open your account settings.
- Under Call Forwarding, select Default Rules to open the list of default call forwarding rules.
- Click Edit to customize call forwarding rules for when:
- Your Internet connection is down.
- Your 8x8 Work phone line is busy.
- You don't answer your call within a certain period of time (by default, 15 seconds).
- While editing a call forwarding rule, settings pop up to:
- Enable call screening to have callers announce their names before you choose to answer their call.
- Drop incoming calls in the chosen scenario, or to forward calls to another number.
- Enter multiple phone numbers to forward calls to, and choose to forward calls to the desired numbers sequentially or simultaneously.
- Forward calls to voicemail or other numbers, should your initial call forwarding destinations fail.
- Once you are finished, click OK to return to the list of default rules.
- Click Save to apply your changes.
To set custom call forwarding rules:
- Go to Settings
> Account settings to open your account settings.
- Under Call Forwarding > My Rules, you can create and manage custom call forwarding rules.
- Click + Add New Rule to create a custom rule, or click Edit next to an existing rule to customize it. You can:
- Name the rule.
- Enable call screening to have callers announce their names before you choose to answer their call.
- Apply the rule to all calls, or to calls from specific numbers.
- Choose to apply the rule at all times, or on a specified schedule.
- Drop incoming calls, or to forward calls to another number.
- Enter multiple phone numbers to forward calls to, and choose to forward calls to the desired numbers sequentially or simultaneously.
- Forward calls to voicemail or other numbers, should your initial call forwarding destinations fail.
- Once you are finished, click OK to return to the list of custom rules.
- In addition to creating and editing your custom rules, you can:
- Select the Enable - Forward all calls to check box to forward all calls to a desired number.
- Click Copy next to a rule to duplicate it.
- Click Delete
next to a rule to delete it.
- Reorder call forwarding rules to set the order in which your rules take priority.
- Click Save to apply your changes.