Previous releases
The following features and enhancements were introduced in previous versions of 8x8 Agent Workspace
The brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. For details on the latest new features, see our list of what's new in the current release.
December 2022 release
- Improved filtering of contact directory
- Bug fix—Unable to access 8x8 Analytics for Contact Center from 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.
November 2022 release
- Display Calling Line Identifier(CLI) while ringing agent workplace phone
- Bux fixes:
- Add participant feature is not working when you add a number directly
- Opening a new CC Agent tab gives a wrong status when agent is in Available status
June 2022 release
- Keyboard Navigation: WCAG Accessibility
- Ability to resize the Control Panel
- Merge Directory of 8x8 CC & 8x8 Work Users
- Ability to send webchat attachments
