The following features and enhancements were introduced in previous versions of 8x8 Agent WorkspaceThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions.. For details on the latest new features, see our list of what's new in the current release.
- Improved filtering of contact directory
- Bug fix—Unable to access 8x8 Analytics for Contact Center from 8x8 AgentAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.
- Display Calling Line Identifier(CLI) while ringing agent workplace phone
- Bux fixes:
- Add participant feature is not working when you add a number directly
- Opening a new CC Agent tab gives a wrong status when agent is in Available status