Transfer phone interactions

An 8x8 Contact Center agent can transfer a call to another agent, queue, or an external number upon customer request or knowing that the other agent may be more knowledgeable in answering the customer's question. Before transferring a call, you can check the status of other agents, consult an available agent, or transfer blindly without consulting.

8x8 Contact Center allows agents to transfer an active call to another agent, a queue, or an external phone number: