View your assigned queues

Your 8x8 Contact Center supervisor has assigned you to one or more queues. You can process interactions from these queues. My assigned queues in the Control Panel lists the queues that are assigned to the agent, grouped by media such as inbound phone, outbound phone, chat, email, or voicemail.

To view your assigned queues:

  1. Log in to 8x8 Agent WorkspaceClosedThe brand new interface for 8x8 Contact Center agents to receive and process customer interactions..
  2. Click Ready to work to start the session.
  3. Click My assigned queues in the Control Panel. You can search for the queues that are available to you.
  4. Select the desired media queue such as chat queue or phone queue to assign them to yourself.
  5. Click Confirm selections and continue to work.

    Note: If no queues are listed, go to Change status > My Profile > Queues. Click the check-box to enable the desired media queue such as chat or phone queue and click Save queues. You are able to change the settings in My profile, or in your assigned queues, if permitted by your tenant administrator.

To opt out of a queue assignment:

  1. Log in to 8x8 AgentClosedAgents use the Agent Console to view and manage customer interactions. Virtual Contact Center supports Regular agents and Supervisor agents. Workspace.
  2. Click Ready to work to start the session.
  3. Click My assigned queues in the Control Panel.
  4. Clear the queue assignment check box and click Confirm selections.
    You will block interactions from a queue by opting out of queue assignments.

Filter queues

8x8 Contact Center agents can filter queues by queue relationship, queue status, and media type.

To filter queues:

  1. Log in to 8x8 Agent Workspace.
  2. Click Ready to work or Work Offline to start the session.
  3. Click My assigned queues.
  4. Search for your desired queue or click the Filter icon to open the filters list.
  5. From the filters list, you can search for a specific filter or select to:
  1. Click X to close the filtering window.