Set up 8x8 Work Users

A user is any Virtual Office contact assigned with 8x8 services (licenses) and permissions. If you would like your contact to communicate via phone, you need to promote it to a user by assigning a service, a telephone number, and an extension number. You may have created a contact with minimum requirements and saved in your tenant. You now need a physical device for the user and to activate it. A softphone is assigned by default.

You can create individual users or create them in bulk. To create multiple users at once, see Create Users in Bulk.

To set up users and configure additional features:

  1. From the main menu in 8x8 Admin Console, go to Users.
  2. Click + Create User, or click to edit an existing contact.
  3. Follow the instructions to set up additional features for the user.
  4. Click to save the user.

    • The left-side navigation menu allows you to jump to the desired section quickly without having to scroll multiple screens.
    • While creating or editing a user, if you miss a field, you are navigated to the section that requires a valid value. The section with error information expands showing you a message in red. Correct the information and save.
    • When you upgrade a basic contact to become a user, a welcome email is sent automatically to the email address in the user profile notifying the user of important information such as extension info, device activation code, and password setup link.
    • To reset a user's password, go to Home > Users and click Reset user password from the menu next to the user.

Set up Additional Configurations

Configure a user for more features such as voicemail, caller ID, call forwarding rules, hold music for the callers, emergency address, and more:


Refer to the following frequently-asked questions for more information: