Set up Music-on-hold

8x8 Work allows you to replace dead air with hold music or your business announcement. When you put your callers on hold, you can play a hold music or announce a marketing message until the call is resumed. See our Knowledge base article about how do I change my music-on-hold.


  • Allows you to replace dead air with hold music or a business announcement.
  • Ability to create your own audio files whether by uploading or recording your own announcement.
  • Ability to create and access the hold music library from within the user profile.
  • Ability to play the hold music or announcement at a variety of speed.
  • Ability to change or delete the hold music from within the user profile


  • Hold music plays from the beginning of the file, but not continuously.


Refer to the following frequently-asked questions for more information: