Emergency address is a location address for 911 emergency service. Enter the address that will be transmitted to emergency services when an emergency call is initiated from the desk phone. The address for each user must be accurate and verified. This address is used whenever someone makes an emergency call from this particular phone number or extension. By default the system uses the site's address as the emergency address, but you can choose a different emergency address for each user.
To set up the emergency address:
- Go to Home > Users.
- While creating or editing an existing user profile, scroll down to see Emergency address.
- Select if the emergency address is the same as the site address, or enter a New address. This address will be transmitted to emergency services when an emergency call is initiated from the desk phone.
- Click to save the user profile.
Note: For UK emergency addresses that cannot be validated, select Use the address without modifications (emergency services might not be available). This option allows admins to enter addresses that are not validated yet. The example use case may be addresses that have not yet been propagated to the official address databases.