Allow Access to Analytics for 8x8 Work
Depending on your 8x8 subscription, you can allow users access to Analytics for 8x8 Work. The reports in 8x8 Analytics for Contact Center offer rapid insights into historical and real-time information associated with all extensions and devices in your phone system. Using these metrics, you can analyze talk time, ring time, call detail records, and more. By default, users do not have access to Analytics for 8x8 Work. See our user guide for Analytics for 8x8 Work for more information.
You can set up users with the following access levels for 8x8 Analytics for Contact Center:
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Analytics: Essentials: Provides access to key call metrics through dashboards and reporting options for all users.
- Call Report (Includes all reports with call metrics)
- Employee Report (Includes reports related to employee status and activities)
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Analytics: Supervisor: Provides access to real-time view of all call activity for selected call queues or ring groups within the 8x8 cloud phone services. Users get comprehensive reporting in a single dashboard view, which is available on any device.
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Call Report (Includes all reports with call metrics)
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Call Quality (Includes all reports related to call quality)
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Call Queue (Includes all reports related to call queues)
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Ring Group (Includes all reports related to ring groups)
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Employee Report (Includes reports related to employee status and activities)
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Device Report (Device status report)
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Business Hours (Call volume metrics)
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To define users access to Analytics for 8x8 Work:
- In 8x8 Admin Console, go to Home > Users.
- While creating or editing the user, scroll down to Analytics for 8x8 Work.
- Select Analytics: Essentials or Analytics: Supervisor from the list.
or select None, do not allow access to Analytics for 8x8 Work if you want to prevent access. - Click to save the user profile.
