Set up Ring Groups

Ring groups allow incoming calls to be distributed efficiently among a group of users and throughout a business. A Ring group allows you to have multiple phones ring when one extension or number is dialed. It is a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls within specific departments such as Sales, Customer Support and Accounting. You can have all the phones in a ring group ring at once or set up a “round robin” approach where the extensions in the group ring in a specific order until the call is answered.

Ring groups allow your employees to be more productive and help decrease customer hold time. If all of the users assigned to a ring group are unavailable, you have forwarding options such as routing the call to the ring group’s voicemail or transferring the call to another extension.


  • Allocate multiple phone numbers to a ring group.
  • Choose from a variety of ring patterns: Cyclic, Cyclic Repetitive, and Simultaneous.
  • Forward calls to voicemail, a user, a call queue, a ring group, or an external number when no users are available.
  • Allow user access to ring group voicemail; users must dial <555> from their assigned number, or <500> from any other phone in the phone system.
  • Reorder members easily by dragging and dropping them in the list.
  • Play audio (a message or music) for callers as they wait to be served.
  • Define the total time to alert a member before a call goes to the next member, or the no-answer call forwarding rule applies.


Refer to the following frequently-asked questions for more information: