What's new in the 8x8 Admin Console 1.26 release?

We are introducing the following enhancements and changes in the 8x8 Admin Console 1.25.5 release.

Otto, the chatbot for 8x8 Admin Console is here!

We have now introduced Otto , a chatbot designed to guide you through the 8x8 Admin Console setup and navigation. Whether you are setting up sites, adding users, or claiming phone numbers, if you need help, simply type your question, and Otto offers to walk you through the setup process or provides you with instructions to set up at your convenience. Otto is available at the bottom right corner of the page. Click to launch a session.

Note: The Help Center links available on the Home page previously are now embedded within the Otto launch interface. Click the 8x8 Admin Console user guide link to navigate to the help center links for a deep-dive.

Ability to upload VCC users in bulk

If you are an 8x8 Contact Center customer on X Series, you will now be able to upload VCC users in bulk. In the user report you download or the template you upload, we have now added eight new columns to enable adding VCC users in bulk. Previously, you were limited to assigning a VCC license and defining the corresponding settings via the user interface per user. Now, you can add VCC licenses to users, set an extension number, add dedicated devices, select the agent to be included in the auto attendant, and more via the bulk upload template.

  • The bulk upload settings mimic the settings available in the user interface
  • The template does not offer a column to indicate the VCC dedicated extension. It is assumed automatically when a phone number and device are chosen.
  • Extension numbers for agents are auto-generated if not provided.

Ability to change phone and extension number of users with VCC dedicated extension

In the previous release, selected X Series users using 8x8 Contact Centerservices were given the option to enable their 8x8 Work extension to be dedicated to 8x8 Contact Center. After enabling a dedicated VCC extension for a user, the phone number and extension were locked and could not be changed. In this release, we have resolved this issue. You can now edit the phone number and extension number associated with the user.

Check out the 8x8 Admin Console version

Wondering which version of the 8x8 Admin Console application you are accessing? Simply click to open the main menu and find the version number at the bottom of the menu.

Bug Fixes

The role assignment page did not retain user name changes previously. The issue is now fixed.


What's new in 8x8 Admin Console 1.25.6 release?

We are introducing the following enhancements and changes in the 8x8 Admin Console 1.25.5 release.

Ability to dedicate an 8x8 Work extension to Contact Center

Selected X Series users using 8x8 Contact Center services can now enable their 8x8 Work extension to be dedicated to 8x8 Contact Center. This feature is currently in limited availability. Previously, you had to limit a user to a dedicated VCC extension using a locked down desk phone or by assigning two separate extensions—one for 8x8 Work and another extension dedicated to VCC. In this release, we are introducing the ability to dedicate an8x8 Work extension to 8x8 Contact Center calls. Agents who are dedicated to handling call traffic pertaining to the contact center will not be interrupted by any other call traffic. This dedicated VCC extension only offers inbound queued calls or direct agent calls from the contact center. Agents can use the 8x8 Work for Desktopapp or a desk phone to handle these calls.

Limited Availability

This enhancement is currently available to a limited number of X series customers. An enhanced version of this feature will be available to the broader audience in a future release.

Features

  • Ability to dedicate an 8x8 Work extension to process call traffic from 8x8 Contact Center
  • Agents can use 8x8 Work for Desktopor a desk phone which are locked down to handle inbound contact center call traffic
  • The phone number assigned to the user functions as the agent channel DID

Enable a user with a dedicated VCC extension

  1. Log into 8x8 Admin Console.
  2. Select Users from the menu.
  3. From the list of the users, select a user assigned with an 8x8 Work extension.

    Note: You must select a user assigned to a VCC-enabled site.

  4. Click and select Enable as dedicated VCC extension from the available options.
  5. At the prompt that alerts you about the implications of this action, click Continue.

    The selected user will be enabled with a dedicated VCC extension. The user can then use the extension to handle 8x8 Contact Centercalls with a desk phone or the 8x8 Work for Desktop app.

    Note: In the users list, users assigned with dedicated VCC extensions are marked with icon.

  6. From the application panel, navigate to 8x8 Configuration Manager.
  7. Go to Users from the menu and notice that enabling a user with a VCC dedicated extension has created a new user in 8x8 Contact Center. You are now ready to configure the agent.
  8. From the menu, go to Channels, and notice a new channel now appears on the list. This is the phone number assigned to the user in 8x8 Admin Console.

Limitations and known issues

  • After enabling a dedicated VCC extension for a user, the following setting is locked and cannot be changed:
    • Licenses

    To change the above setting, the admin must first disable the dedicated VCC extension, make the changes, then re-enable. This results in the agent being deleted and re-created in 8x8 Configuration Manager, they would then need to have their settings re-configured, be re-added to agent groups/ queues and their agent script re-linked.

  • The action to enable a dedicated VCC extension is enabled even if a user is in a site that is not VCC-enabled. The attempt fails but shows an error message prompting you to retry. Please note that the user must be assigned to a site that is VCC enabled to complete the action successfully.

Handling length of variable extension

To ensure the length of an extension number complies with the extension length allowed by the chosen site dial plan, we now display a text alert when the extension exceeds the maximum allowed length. The text message alerts and allows you to resolve the issue instantly.

To view the text alert:

  1. Log into 8x8 Admin Console. Go to Users.
  2. Select to edit a user.
  3. While creating or editing a user, under Voice Basic Settings, enter an extension number. If it exceeds the maximum length allowed by the site dial plan, a text message alerts you.
  4. Edit the extension length to fit the maximum allowed by the site dial plan.

What's new in 8x8 Admin Console 1.25 release?

We are introducing the following enhancements and changes in the 8x8 Admin Console 1.25 release:

Removal of cost center assignment in 8x8 Admin Console

We have now removed the ability to assign users to cost centers in the user profile. This is now managed via 8x8 Community Portal. Learn more about cost center management.

Introducing the Audit Management Admin role

In the previous release, we introduced the Super Admin role which supersedes the permissions of the Company Admin role. This role extends privileges to manage sensitive data to other users. By default, this role is assigned to the primary admin of the PBX.

In this release, we are introducing a new admin role for audit management which allows you to audit chat conversations of all users. You can filter audit data by users, date range, keyword, attachments, and rooms. As a super admin, you can assign this role to users as needed.

Note: Due to the sensitive nature of this role, exercise caution while assigning the role to users.

To view the permissions of the Audit Management Admin role:

  1. Log into 8x8 Admin Console.
  2. From the menu, go to Roles and Permissions > Roles.
  3. In the list, notice the role for Audit Management Admin.
  4. Click to view the permissions assigned to this role. This role is assigned with audit management privileges only.

To assign the Audit Management Admin role to a user:

  1. From the menu, go to Roles and Permissions > Assignments.
  2. Click Create Assignment and select a user to assign the Audit Management Admin role. Select the scope and click Save.

Access Audit Management

As an Audit Management Admin, you can audit chat conversations of users in your PBX. Let’s say you wish to perform an audit for two of your users this past month, simply select the date range as Last Month and select Author is, and select the users from the list.

To perform audit management:

  1. Log into 8x8 Admin Console.
  2. From the menu, select Audit Management.
  3. Select the desired filters from the following choices:

    Filter Description
    Attachments Select to audit chats based on attachments exchanged during the conversation.
    Author Select to audit all users or specific users from the list.
    Date range Select the time period for audit. You can choose from predetermined date ranges or enter a custom date range.
    Keyword

    Select to filter the conversations based on specific keywords.

    Room

    Select to filter the conversations of specific rooms.

  4. Click Generate Archive to begin retrieving.
  5. Based on the volume of the data retrieved, it takes up to 24 hours.
  6. Once complete, you will notice the status changes from In progress to Completed.
  7. Click to download the file from the archive.

Note: These files are in JSON format. Use an approved e-discovery

Manage Call Recording Enhancement

The Call Recording feature has been enhanced to let you delete call recordings by filter and by bulk. You can delete as many recordings that you want to at once. You can also stop a deletion while it is in process for whatever reason. See the topic Manage Call Recording for details.

Bug Fix

We have now resolved an issue with 8x8 Auto Attendants. Previously, if the user failed to select a main menu option, the setting to route the call to a ring group or a call queue would automatically reset to direct the caller to the voicemail. We have now resolved this issue.


See our content for all Previous releases.