What’s new in the 8x8 Admin Console?

The enhancements in this release ensure alignment with the new features and improvements from the 8x8 Work for Mobile 11.11 release:

New configuration for group MMS messaging within the Profile Policies

8x8 Work allows users to communicate simultaneously with colleagues or external contacts, whether individually or in groups, using 8x8 Work on desktop, web, or mobile. Users can send either 1:1 SMS or MMS group messages with up to 10 internal and external numbers.

Administrators can control user access to this feature by toggling the Disable Group MMS option on the Profile Policies page. This feature is enabled by default for all customers on usage-based billing.

To disable the Group MMS messaging feature:

  1. From the 8x8 Admin Console menu, go to Profile Policy.
  2. In the profile policies list, click Edit in the relevant profile policy row.
  3. Under General, activate the Disable Group MMS toggle to disable this feature. Users will no longer be able to use the Group MMS messaging feature in 8x8 Work on desktop, web, or mobile.

To learn about how to manage profile policies, see Review profile policies.

Profile Policies - Restrict users from using Group MMS messaging

New configuration for 8x8 Work for Mobile within Work Apps Settings

We have introduced new default settings for 8x8 Work within the Work Apps Settings to align with the 8x8 Work for Mobile 11.11 release. Administrators can configure default settings for 8x8 Work apps across the organization by locking configurations, thus preventing users from changing them separately.

Edit the Work apps settings to align with the 8x8 Work for Mobile 11.11 release:

With a single click, you can lock or unlock all settings to prevent 8x8 Work users from making individual changes or adjusting each setting separately.

To adjust the settings for 8x8 Work applications:

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Work Apps Settings.

  3. On the Work Apps Settings page, set the default values for all users in your organization.

    • Under General:

    • Disable the Allow users to change their profile picture option to prevent users from changing it from the 8x8 Work for Mobile app. Otherwise, enable this option.

    • Under Mobile-only settings:

      • Disable the Allow users to log out from the mobile app option to prevent users from logging out from the 8x8 Work for Mobile app. Otherwise, enable this option.
      • Disable the Allow users to set or modify business hours option to prevent users from setting or modifying business hours schedules from the 8x8 Work for Mobile app. Otherwise, enable this option.

      • Disable the Allow users to rate the mobile app option to prevent users from rating the app from the 8x8 Work for Mobile app. Otherwise, enable this option.

    • Under Notifications:

      • Disable the Allow users to change their notifications option to adjust their notification settings from the 8x8 Work for Mobile app. Otherwise, enable this option.

    • Under Status:

      • Disable the Alllow users to set Do not Disturb option to prevent users activating the Do not Disturb (DND) status on the mobile devices. Otherwise, enable this option.
      • Disable the Unlocked Setting option to prevent users from changing their presence and status message from the 8x8 Work for Mobile app. Otherwise, enable this option
  4. Click Save settings. 

To learn about how to manage settings for 8x8 Work applications, see Configure Work Apps Settings.

Work Apps Settings - Adjunct the Work apps settings to align with the 8x8 Work for Mobile 11.11 release

What's new in the 8x8 Admin Console 1.49 release?

What’s new in the 8x8 Admin Console 1.50 release?

In this release, we have introduced the following feature in 8x8 Admin Console:

Ability to access Self Service

We have introduced quick links to our 8x8 Support Portal self service capabilities, allowing eligible customers to easily purchase licenses and devices, manage cases, review orders, and manage billing information. Access to these 8x8 Support Portal links is based on roles and permissions. Contact 8x8 Support if you have any questions regarding eligibility.

To access the Self Service features:

  1. Log into the 8x8 Admin Console.
  2. From the Home page, scroll down to the Self Service section and select:
  • Shop: Opens the 8x8 Support Portal shopping cart in a separate browser window. From this page, you can purchase additional licenses and devices with a few simple clicks. Alternatively, you can also buy devices or licenses directly from the Devices or Licenses page by clicking the button in the upper right corner. For additional information on completing your purchase, see this video.
  • Cases: Opens the 8x8 Support Portal case list in a separate browser window. From this page, you can create a new case, search for a specific case, or view your case history.
  • Purchase History: Opens the 8x8 Support Portal order page in a separate browser window. From this page, you can review your 8x8 products and services history.
  • Billing: Opens the 8x8 Support Portal billing statements page in a separate browser window. From this page, you can access your billing history, pay 8x8 invoices, view an estimate of your upcoming 8x8 invoice, and more.

What's new in the 8x8 Admin Console 1.49 release?

In this release, we have introduced the following feature in 8x8 Admin Console:

Ability to add Yealink and Algo devices to your group paging

In this release, we have introduced the ability to add Yealink and Algo devices to your group paging. This enhancement brings more flexibility to customers by expanding the support for more diverse hardware to the unique communication needs of diverse organizations.

To set the device model for a new or an existing paging group:

  1. Log into 8x8 Admin Console.
  2. From the Home page, select Paging.
  3. Click to edit an existing paging group.
    -OR-
    Click Create Paging Group.
  4. If creating a new group, fill in the required fields.
  5. From the Device Model dropdown, select:
    • Poly/Yealink/Algo
    • Cisco

    6. Note: The members of this paging group will only be allowed to use the selected device models. If the members added do not have the selected device model assigned or activated, the user will be displayed in red in the members' list.

  6. Click Save.

For more information, see Set up paging.

What's new in the 8x8 Admin Console 1.48 release?

In this release, we have fixed the issue preventing bulk deletion of data from the User’s Additional information fields: Job title and Department.

For instance, while bulk-editing selected users, you can remove the data from the Job title and Department fields under the user's Additional information.

Edit the user's additional information in bulk - deleting Job title and Department information Delete the user's additional information in bulk

Once you save the changes, the Job title and Department fields will be left empty.

After deleting the user's job title and department information in bulk, the Job title and Department fields remain empty.

To learn more about editing users in bulk, see Edit users in bulk.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.