What’s new in the 8x8 Admin Console in 2025?

We have introduced the following enhancements in 8x8 Admin Console:


What’s new in the 8x8 Admin Console 1.51?

In this release, we have introduced the following feature and enhancements in 8x8 Admin Console:

Optimized user creation and editing for administrators

Admins now have a better experience when adding or modifying users by consistently viewing the Single Sign-On (SSO) settings section on the Users page, regardless of license assignment.

Users - The Single-Sign-On (SSO) settings section is always visible, regardless of license assignment

To learn more about how to set up 8x8 Work users, see Set up 8x8 Work users.

Note: The Single Sign-On (SSO) section is visible on the Users page as long as the Single Sign-On integration and the company's identity provider are set up in the Identity and Security page.
Identity and Security - Configure federated Single Sign-On Integration (SSO)

Enhanced Otto chatbot design

Discover the new look of our 8x8 chatbot, Otto, which now offers a fresh look and feel, enhancing the overall user experience within the 8x8 Admin Console app. The chatbot's icon and window have been updated with a new colour that aligns with the company's modern visual identity.

To learn more about our Otto chatbot, see Get support.

The redesigned 8x8 chatbot, Otto, now boasts a fresh look and feel, enhancing the overall user experience within the 8x8 Admin Console app


What’s new in the 8x8 Admin Console 1.50 release?

In this release, we have introduced the following feature in 8x8 Admin Console:

Ability to access Self Service

We have introduced quick links to our 8x8 Support Portal self service capabilities, allowing eligible customers to easily purchase licenses and devices, manage cases, review orders, and manage billing information. Access to these 8x8 Support Portal links is based on roles and permissions. Contact 8x8 Support if you have any questions regarding eligibility.

To access the Self Service features:

  1. Log into the 8x8 Admin Console.
  2. From the Home page, scroll down to the Self Service section and select:
  • Shop: Opens the 8x8 Support Portal shopping cart in a separate browser window. From this page, you can purchase additional licenses and devices with a few simple clicks. Alternatively, you can also buy devices or licenses directly from the Devices or Licenses page by clicking the button in the upper right corner. For additional information on completing your purchase, see this video.
  • Cases: Opens the 8x8 Support Portal case list in a separate browser window. From this page, you can create a new case, search for a specific case, or view your case history.
  • Purchase History: Opens the 8x8 Support Portal order page in a separate browser window. From this page, you can review your 8x8 products and services history.
  • Billing: Opens the 8x8 Support Portal billing statements page in a separate browser window. From this page, you can access your billing history, pay 8x8 invoices, view an estimate of your upcoming 8x8 invoice, and more.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.


See our content for all Previous releases.