What's new in the 8x8 Admin Console 1.42 release?

In this release, we are introducing a new updated 8x8 Admin Console UI, which now aligns to all our 8x8 applications. The new interface comes with new elements, such as icons, buttons, modal windows, fonts, etc.

As an 8x8 Admin Console user, you can enjoy a more pleasant and intuitive experience through 8x8 Admin Console. The app interface better matches your experience of configuring and managing your users and enables a more intuitive use.

Admin Console UI - old experience Admin Console UI - new experience

Admin Console UI - obsolete elements Admin Console UI - new elements

Admin Console UI - obsolete elements Admin Console UI - new elements

What's new in the 8x8 Admin Console 1.40.1 release?

In this release of 8x8 Admin Console, we are introducing the following features and enhancements:

Enhanced experience when creating and editing emergency addresses of Sites and Users

A new enhanced form now is available when entering the address emergency for sites and users. It brings additional features that make it easy to create or edit the address.

In addition, the new form allows you to:

  • Use Add auto-complete (search as you type)
  • Enter addresses manually where auto-complete is not found
  • Override an address (with acknowledgement or warning notifications)
  • US&CA addresses validated with 911 provider at entry point.

Note: Applies also to user profiles accessed from 8x8 Work apps.

Add a site emergency address

Important! Emergency address and the user’s primary phone number must be located in the same country. Otherwise, you cannot use that address as an emergency address.

To add a site emergency address:

  1. In the 8x8 Admin Console Home page, under Phone System, click Sites.

  2. In the Sites page, while creating or editing an existing site, when configuring the site address, under Details, you can choose to use an existing address or to enter a new addresss:

    A. If you select an existing address from the list

    • Select the site address you want to add from the list under Address.

    Note: You can enter the address in the Select... box to narrow the searching.

    B. If you add a new address:

    • Click Add new address.
    • In the Add new address window, select the country where the site is located.
    • Select the address you want to add from the list below, and click Validate.

    • If you don't find the address in the list, select Enter address manually toggle On and enter the site address manually.

    • Click Validate.

    • If the new address is not recognized as being valid, you can choose an address that is closest to your current location or , you can use the address as entered.

    • Once the address is confirmed as validate and eligible for the Emergency Services, click Save.

    Notes:
    - In the US only, a third-party entity (Emergency Validation provider) checks the address from the emergency registration perspective.
    - You can override an existing address, but it might not be registered for Emergency Services if it’s not validated.

  3. Under E911 Notification Emails, add the email address(es) to be notified when 911 is dialed from a number associated with this Site. It is a best practice to notify at least one user at the same location where the call is made.

  4. Click to save the site.

Add a user emergency address

Important! Emergency address and the user’s primary phone number must be located in the same country. Otherwise, you cannot use that address as an emergency address.

You can choose to add as an existing address either the site address or an existing address from the available ones.

To add a new user emergency address:

  1. In the 8x8 Admin Console Home page, under Setup, click Users.
  2. While creating or editing an existing user profile, scroll down to see Emergency address

  3. Under Emergency address, you can choose to use as emergency address the is the same as the site address or enter a new emergency address.

  • A. If you use the site address as emergency address:

    • Select the Use the Site address checkbox and use the site address as an emergency address.

    B. If the user is not physically located in the country of their primary phone number:

    • Clear the Use the Site address checkbox.

      Note: You can enter the address in the Select... box to narrow the searching.

    • Optionally: If the emergency address and the user's primary phone number are not located in the same country, that number cannot be validated. Choose another address or override it.

  • C. If you enter manually a new address as emergency address:

    • Click Add address manually.
    • In the Add new address window, select the country where the site is located.

    • Search for the address you want to add in the list below, and click Validate.

    • If you don't find the address in the list, select Enter address manually toggle On and enter the site address manually.

    • Click Validate.

    • If the new address is not recognized as being valid, you can choose the option that fits you better:

      • Click Use existing.
      • Click Use the address as entered.

      Once the address is confirmed as validate and eligible for the Emergency Services, click Save.

Notes:
- In the US only, a third-party entity (Emergency Validation provider) checks the address from the emergency registration perspective.
- You can override an existing address, but it might not be registered for Emergency Services if it’s not validated.

Help & Setup assistance returns to AC

If you're more comfortable with the Help & Setup feature than the Otto chatbot, you now can use it from any page of the 8x8 Admin Console. The Help & Setup help assistance was enabled again and it's ready to assist you.

For details about how to use the Help & Setup support, click here.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.