What’s new in the 8x8 Admin Console 1.50 release?

In this release, we have introduced the following feature in 8x8 Admin Console:

Ability to access Self Service

We have introduced quick links to our 8x8 Support Portal self service capabilities, allowing eligible customers to easily purchase licenses and devices, manage cases, review orders, and manage billing information. Access to these 8x8 Support Portal links is based on roles and permissions. Contact 8x8 Support if you have any questions regarding eligibility.

To access the Self Service features:

Log into the 8x8 Admin Console.
From the Home page, scroll down to the Self Service section and select:

Shop: Opens the 8x8 Support Portal shopping cart in a separate browser window. From this page, you can purchase additional licenses and devices with a few simple clicks. Alternatively, you can also buy devices or licenses directly from the Devices or Licenses page by clicking the button in the upper right corner. For additional information on completing your purchase, see this video.
Cases: Opens the 8x8 Support Portal case list in a separate browser window. From this page, you can create a new case, search for a specific case, or view your case history.
Purchase History: Opens the 8x8 Support Portal order page in a separate browser window. From this page, you can review your 8x8 products and services history.
Billing: Opens the 8x8 Support Portal billing statements page in a separate browser window. From this page, you can access your billing history, pay 8x8 invoices, view an estimate of your upcoming 8x8 invoice, and more.

What's new in the 8x8 Admin Console 1.49 release?

In this release, we have introduced the following feature in 8x8 Admin Console:

Ability to add Yealink and Algo devices to your group paging

In this release, we have introduced the ability to add Yealink and Algo devices to your group paging. This enhancement brings more flexibility to customers by expanding the support for more diverse hardware to the unique communication needs of diverse organizations.

To set the device model for a new or an existing paging group:

Log into 8x8 Admin Console.
From the Home page, select Paging.
Click to edit an existing paging group.
-OR-
Click Create Paging Group.
If creating a new group, fill in the required fields.
From the Device Model dropdown, select:
- Poly/Yealink/Algo
- Cisco

Note: The members of this paging group will only be allowed to use the selected device models. If the members added do not have the selected device model assigned or activated, the user will be displayed in red in the members' list.

Click Save.

For more information, see Set up paging.

What's new in the 8x8 Admin Console 1.48 release?

In this release, we have fixed the issue preventing bulk deletion of data from the User’s Additional information fields: Job title and Department.

For instance, while bulk-editing selected users, you can remove the data from the Job title and Department fields under the user's Additional information.

Once you save the changes, the Job title and Department fields will be left empty.

To learn more about editing users in bulk, see Edit users in bulk.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

iOS mobile devices
Android mobile devices

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.