What's new in the 8x8 Admin Console June 2026 release?

Ability to assign groups to a CRM integration profile

You can now assign one or more groups to a CRM integration profile. Every member of an assigned group automatically inherits the profile's integration settings, permissions, and configurations, making it easier to scale access as your teams grow or change.

To assign groups to an existing integration profile:

  1. From the 8x8 Admin Console Home page, select Integration Profiles.
  2. Hover over a profile, and click the Manage users icon.
  3. Click the Groups tab from the top of the page.
  4. Click Assign groups.
  5. Select the groups from the list or use the search bar to find a group.
  6. Click Assign.

    7. The Groups tab lists all groups assigned to the CRM integration profile.

For more information, see how to set up CRM integration profiles.

What's new in the 8x8 Admin Console May 2026 release?

In May release of the 8x8 Admin Console, we have introduced the following enhancement:

New administration controls for 8x8 Work for Mobile and 8x8 Work for Managed devices (Android)

Administrators now have greater control over directory search behavior and ring group availability on Android mobile devices, thanks to two new mobile settings in Work App Settings.

Benefits

  • Reduced misdials across sites: Search results are grouped by your assigned site first, so you can identify the correct contact before placing a call.
  • Clearer search context: Each result displays the site name and extension number (where available), providing you with the necessary details to distinguish contacts at different locations.
  • Consistent ring group availability: Administrators can prevent users from logging out of assigned ring groups on mobile, ensuring calls are routed correctly, and team availability is maintained.

Site-specific search filtering groups company directory

Administrators can enable the Prioritize Site-Specific Filtering on Search setting for mobile devices in Work App Settings to show local results first and other sites in a separate section. ensuring matches from your assigned site are displayed at the top. Results from other organization sites appear in a separate section.

This also triggers a confirmation prompt when calling auto attendants, call queues, or ring groups at different sites.

The Prioritize Site-Specific Filtering on Search setting for mobile devices groups company directory search results by site, ensuring matches from your assigned site are displayed at the top. Results from other organization sites appear in a separate section. Additionally, if you try to call an auto attendant, call queue, or ring group at a different site, a confirmation dialog appears before the call proceeds.

To learn more, see

Configure Work Apps Settings: Customize default values for 8x8 Work apps.

Ring group login and logout control

Administrators can toggle the Prevent users from logging out of their assigned ring groups setting for mobile platforms in the Work Apps Settings section. Activating this setting for a particular profile policy removes the Login/Logout toggle for ring groups in the mobile app, ensuring that team members remain continuously reachable across all their assigned groups.

Both settings apply to 8x8 Work for Managed Devices for Android 12.6.4 and later.

To learn more, see

Configure Work Apps Settings: Customize default values for 8x8 Work apps

Configure Work Apps Settings: Configure ring group logout prevention in mobile apps

New administrator control: Sync other Google contacts in 8x8 Work apps

Administrators can now control whether users can sync both personal and shared Google contacts with 8x8 Work apps. When disabled, only personal Google contacts are synced.

Benefits

  • Cleaner contact lists: Control which Google contacts sync to reduce clutter and improve usability.
  • More precise sync control: Enable or disable syncing of Other Contacts from Google.

Features

  • Admin setting: Configure the Sync Other Google Contacts setting in 8x8 Admin Console, under Work Apps Settings > Contatcs.
  • Flexible sync behavior: Enable users to sync only their personal Google contacts, or sync both their personal and other Google contacts (such as the company directory and contacts from Gmail, Calendar, and other shared sources) with 8x8 Work apps.
  • Default configuration: The setting is disabled by default for a cleaner initial experience.
  • Automatic updates: Contact lists refresh at login to reflect the current setting.

To learn about how to manage settings for 8x8 Work applications, see Configure Work Apps Settings.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.