What's new in the 8x8 Contact Center 8.1 release?

This release of 8x8 Contact Center offers you the information required to get started with the new features and enhancements of the latest release. Refer to the product documentation for additional details.

• Chat Overview and case study

• Embedded Chat Design:

  • Chat button
  • Chat invitation
  • Chat form
  • Chat window
• Multi Chat
  • Customer-to-agent chat
  • Agent-to-Agent chat
  • Multi-chat table

• Script Decoupling and features

  • Direct Agent Routing
  • New features and limitations
  • Setting up Direct Agent Routing in IVR
  • Reporting on Direct Agent calls
• Enhanced NetSuite Integration
• Enhanced Salesforce Integration
• Enhancement to Local CRM
• End of Support

The following table lists the features and enhancements of this release and their availability to users.

New Features/ Enhancements	Requires Administrator set up	Feature available to Administrator	Feature impacts Agents	Feature impacts Supervisors
Multi Chat
Embedded Chat
Direct Agent Routing (DAR)
Script Decoupling
NetSuiteSingle Sign-On Integration
SalesforceSingle Sign-On Integration
Local CRM Enhancements