What's new in the 8x8 Contact Center 8.1 release?

This release of 8x8 Contact Center offers you the information required to get started with the new features and enhancements of the latest release. Refer to the product documentation for additional details.

The following table lists the features and enhancements of this release and their availability to users.

New Features/


Requires Administrator set up

Feature available to Administrator

Feature impacts Agents

Feature impacts Supervisors

Multi Chat


Embedded Chat



Direct Agent Routing (DAR)



Script Decoupling



NetSuiteSingle Sign-On Integration    
SalesforceSingle Sign-On Integration    
Local CRM Enhancements