Reporting on Direct Agent Calls

The agent is not offered any post processing activity for a DAA call. Contact Center supervisors can track DAA calls through the Detailed Transactions Activity report.

To access the Detailed Transactions Activity report:

  1. In 8x8 Agent Console, select Report from the menu.
  2. Generate a report using the existing reporting template.
  3. Select New Report.
  4. Select Detailed Transaction Activity master report from the list and click Next.
  5. Enter the desired time range and select the desired queues.
  6. Select Save and Run.
    A new report generates and opens in Excel. Look under the Type to find DAA calls.

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