Designing a Chat Button

A chat button is an interface for a customer to initiate a chat. You can design a chat button to be offline or online. Online chat button can be used during the business operational hours for chat, while offline button can be used to direct visitors during offline hours. Chat Design offers a default offline and online chat buttons for use. To customize a chat button, you can create a new button from scratch, or copy a default button and make desired changes.

To create an online chat button:

  1. Log in to 8x8 Configuration Manager.
  2. Navigate to Chat Design.
  3. In the Button tab, click  or Online link.
  4. Enter Name and Description for the new chat button.

  5. Browse and upload an image for the button.

    Note: The file size must not exceed 1 mb.

  1. Click Save to create a new chat button.

To create an offline chat button:

  1. Log in to 8x8 Configuration Manager.
  2. Navigate to Chat Design.
  3. Click or Offline link.
  4. Enter Name and Description for the new offline chat button.

  5. Browse and upload an image for the button.

    Note: The file size must not exceed 1 mb.

  1. Click Save to create a new chat offline button.

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