Designing a Chat Window

The Chat Window is the interface between the customer and the agent during the chat. You can use the default chat window or create a custom window. To create a custom window, you can copy the default form and make desired changes or create a new form from scratch.

To create a custom chat window:

  1. Log in to 8x8 Configuration Manager.
  2. From Chat Design, select Window tab.
  3. Click or Add New Window link.

  1. Enter Name and Description of the new form.
  2. Change the visual elements of the chat window as desired.

  3. Click Save.

With this, you have defined all the Chat Visual Block (CVB) elements. The next step is to add them in a chat script to complete the workflow.


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