The Chat Window is the interface between the customer and the agent during the chat. You can use the default chat window or create a custom window. To create a custom window, you can copy the default form and make desired changes or create a new form from scratch.
To create a custom chat window:
- Log in to 8x8 Configuration Manager.
- From Chat Design, select Window tab.
Click or Add New Window link.
- Enter Name and Description of the new form.
Change the visual elements of the chat window as desired.
- Click Save.
With this, you have defined all the Chat Visual Block (CVB) elements. The next step is to add them in a chat script to complete the workflow.