Configure Single Sign-On Integration with NetSuite

The Single Sign-On (SSO) integration allows a common authentication for NetSuite and 8x8 Contact Center. By logging in to NetSuite, you are automatically signed in to 8x8 Contact Center. The user is required to enter the authentication information only once per session.

Note: Moving to Single Sign-On integration from Individual System Sign-On is one way. Once you set up Single Sign-On integration for your tenant, you cannot revert to Individual System Sign-On.

Configuring NetSuite Integration

Setting up NetSuite for Single Sign-On integration with 8x8 8x8 Contact Center requires you to:

To Uninstall NetSuite SSO

To uninstall the NetSuite SSO:

  1. Go to Customization > SuiteBundler > Search & Install Bundles > List.
  2. Locate the 8X8 Virtual Call Center from the list.
  3. Move your mouse over next to the 8x8 8x8 Contact Center.
  4. Click Uninstall.
  5. Refresh the screen to update.