What's new in February 2025?
8x8 Contact Center introduces the following bug fixes in February:
Bug fixes
| Bug | Description |
|---|---|
| VCC-86419 | Tenant provisioning fails due to a server error from the API when retrieving tenant details from EDSA. |
| VCC-86348 | Images are not displayed for WhatsApp interactions in 8x8 Agent Workspace. |
| VCC-86196 | The 8x8 Agent Workspace interface becoming unresponsive after logging in and viewing notifications. |
| VCC-86441 | Deleted agents are still displayed in the Manage agents table in 8x8 Supervisor Workspace. |
| VCC-86268 | Widgets popped out in 8x8 Supervisor Workspace fail to load. |
| VCC-86062 | Customer cannot save the changes to the Question object in the Post Call Survey script due to the following error: Cannot read properties of undefined (reading 'length'). |
| VCC-86042 | Customer is unable to download scrips in PDF format from 8x8 Configuration Manager due to an error. |
| VCC-85996 | The CASEID variable is not populated in the Reply to Email script (automatic replies) when the sender forwards or replies to a case without including the case number in the subject. |
| VCC-86039 | Customer is unable to download scripts from 8x8 Configuration Manager. |
| VCC-86008 | Unable to save the changes to email channel in 8x8 Configuration Manager when Override Server Configuration is enabled for Outgoing Mail Configuration. |
| VCC-86146 | Customer cannot access the Monitoring window in the 8x8 integration for Salesforce. |
| VCC-86072 | Co-Browse is not masking sensitive data from previously configured elements. |
| VCC-85910 | Customer is experiencing intermittent connection issues with their 8x8 integration for Salesforce. |
| VCC-85620 | The Case history section in 8x8 Agent Workspace freezes and displays overlapping labels when expanding history and navigating through follow-ups. |
What's new in January 2025?
8x8 Contact Center introduces the following new features, enhancements and fixes in January:
Enhanced security for 8x8 Contact Center Web Callback API
We've introduced a domain validation step to strengthen the security of 8x8 Contact Center Web Callback API redirects. This requirement ensures only validated domains are used for redirections.
To use the back parameter in your Web Callback API effectively, raise a Case with 8x8 Support and provide a list of the domains you intend to redirect to.
Important! The list of domains must be provided to 8x8 Support at least five business days prior to your planned implementation to ensure the domains are validated.
For more information, see Web Callback API.
Bug fixes
| Bug | Description |
|---|---|
| VCC-85530 | Error when trying to log in to PCIPAL system WebAPI |
| VCC-85812 | Queue in Supervisor Workspace includes agents that are not assigned to that specific queue |
| VCC-85600 | Offline chat form emails fail to deliver to customer |
| VCC-85733 | Pulling pending emails in Agent Workspace fails due to server error |
| VCC-85496 | Duplicate channel numbers are displayed in Configuration Manager |
| VCC-85689 | Contact Center channel numbers are not displayed in Configuration Manager |
| VCC-85461 | Video elevation SMS invite is not sent to the customer |
| VCC-85142 | Notification sounds not working in 8x8 Agent Workspace for one cluster |
| VCC-85539 | Supervisors see a blank screen after closing a case in 8x8 Agent Workspace |
| VCC-85545 | Customer receiving error when logging in to Supervisor Workspace |
| VCC-85694 | Customer seeing unresponsive Supervisor Workspace when logging in |
| VCC-85921 | Script with a long Say message causes audio delay when played |
| VCC-85619 | Overlapping text in 8x8 Agent Workspace Monitoring window |
