What's new in September 2025?
8x8 Contact Center introduces the following releases:
Interaction Router 9.16.9.1 release
| Ticket no. | Description |
|---|---|
| VCC-179749 | Fixed an issue for a customer where delayed callback interactions created via API were not routed correctly. These calls remained in a waiting state instead of reaching the assigned queue. |
| VCC-178769 | Fixed an issue where agents couldn't select mandatory disposition codes in 8x8 Agent Workspace after ending a call. |
What's new in August 2025?
8x8 Contact Center introduces the following releases:
Interaction Router 9.16.9.0 release
| Ticket no. | Description |
|---|---|
| VCC-167522 | Improved call recording reliability by starting recordings after calls are answered. |
| VCC-178582 | Fixed an issue where successful callbacks after a rejected outbound call were not recorded, and the connected call was missing from storage and playback. |
| VCC-178378 | Fixed an issue where agents handling email interactions, after starting and ending an outbound call in 8x8 Agent Workspace, were incorrectly set to Available. |
| VCC-178317 | Fixed an issue where agents who were on mute when a call ended in 8x8 Agent Workspace remained on mute at the start of a new call. |
| VCC-177737 | Fixed an issue where internal calls made via extension from 8x8 Agent Workspace didn't follow the queue timeout set in the script. |
| VCC-177720/ VCC-177372 |
Fixed an issue where monitoring live campaign calls failed to connect in 8x8 Agent Workspace and 8x8 Supervisor Workspace. |
| VCC-177232 | Fixed an issue where calls ended by the caller were incorrectly shown as terminated by the agent in 8x8 Analytics for Contact Center when monitoring the call. |
| VCC-177211 | Fixed an issue in 8x8 Contact Center where the previous caller’s caller ID was displayed on the next outbound call. |
| VCC-167546 | Fixed an issue in 8x8 Contact Center where, during two outbound calls, one call remained active after hangup, requiring manual termination. |
| VCC-90955 | Fixed an issue on EU Cluster 6 where agents were unable to end call interactions in 8x8 Agent Workspace. |
| VCC-90798 | Fixed an issue in 8x8 Contact Center, where callback cancel settings were not applied after a rejected attempt. These callbacks remained queued after reaching timeout settings. |
| VCC-86487 | Fixed a mismatch between the number of emails shown in My assigned queues in 8x8 Agent Workspace and the number stored in the database. |
What's new in June 2025?
8x8 Contact Center introduces the following bug fixes in June:
Bug fixes
| Bug | Description |
|---|---|
| VCC-177953 | The New Case button in 8x8 Agent Workspace was unresponsive during inbound calls, preventing agents from creating new cases. |
| VCC-177951 | Customer information data was not displayed to agents in 8x8 Agent Workspace during campaign calls. The CRM object was correctly created and linked, but no data was presented at call time. |
| VCC-178468 | The area code was not saved in the phone number field on the client's pre-chat form when using auto-fill on mobile. Manual entry worked correctly. |
| VCC-178340 | The chat module returned a 500 error when loading the chat button due to a missing label in the 8x8 Configuration Manager script. This caused a blank screen on page load. |
| VCC-178442 | Internal broadcast messages in 8x8 Agent Workspace failed after the first message. It displayed an error requesting the user to select at least one group. |
What's new in April 2025?
8x8 Contact Center introduces the following bug fixes in April:
Bug fixes
| Bug | Description |
|---|---|
| VCC-176874 | Tenant configuration calls in 8x8 Supervisor Workspace failed for one customer due to an unexpected empty list. |
| VCC-90858 | Customer encountered an issue in 8x8 Configuration Manager where user assignment changes in queues were lost when switching filters before saving, causing only final filter changes to persist. |
| VCC-139162 | Internal error displayed when attempting to reset the Display customer CLI when call offering setting in 8x8 Configuration Manager. |
What's new in March 2025?
8x8 Contact Center introduces the following bug fixes in March:
Bug fixes
| Bug | Description |
|---|---|
| VCC-86023 | Issue with Streaming API connection and messaging. |
| VCC-90953 | Customer ending a call while using 8x8 Agent Workspace with Persistent Connection Mode on and Microsoft Teams doesn't get disconnected and is offered calls that cannot connect due to the delay in detecting the disconnection from Microsoft Teams. |
| VCC-145487 | Popped-out chat window becomes unresponsive over time for customer handling multiple chat interactions. |
What's new in February 2025?
8x8 Contact Center introduces the following bug fixes in February:
Bug fixes
| Bug | Description |
|---|---|
| VCC-86419 | Tenant provisioning fails due to a server error from the API when retrieving tenant details from EDSA. |
| VCC-86348 | Images are not displayed for WhatsApp interactions in 8x8 Agent Workspace. |
| VCC-86196 | The 8x8 Agent Workspace interface becoming unresponsive after logging in and viewing notifications. |
| VCC-86441 | Deleted agents are still displayed in the Manage agents table in 8x8 Supervisor Workspace. |
| VCC-86268 | Widgets popped out in 8x8 Supervisor Workspace fail to load. |
| VCC-86062 | Customer cannot save the changes to the Question object in the Post Call Survey script due to the following error: Cannot read properties of undefined (reading 'length'). |
| VCC-86042 | Customer is unable to download scrips in PDF format from 8x8 Configuration Manager due to an error. |
| VCC-85996 | The CASEID variable is not populated in the Reply to Email script (automatic replies) when the sender forwards or replies to a case without including the case number in the subject. |
| VCC-86039 | Customer is unable to download scripts from 8x8 Configuration Manager. |
| VCC-86008 | Unable to save the changes to email channel in 8x8 Configuration Manager when Override Server Configuration is enabled for Outgoing Mail Configuration. |
| VCC-86146 | Customer cannot access the Monitoring window in the 8x8 integration for Salesforce. |
| VCC-86072 | Co-Browse is not masking sensitive data from previously configured elements. |
| VCC-85910 | Customer is experiencing intermittent connection issues with their 8x8 integration for Salesforce. |
| VCC-85620 | The Case history section in 8x8 Agent Workspace freezes and displays overlapping labels when expanding history and navigating through follow-ups. |
What's new in January 2025?
8x8 Contact Center introduces the following new features, enhancements and fixes in January:
Enhanced security for 8x8 Contact Center Web Callback API
We've introduced a domain validation step to strengthen the security of 8x8 Contact Center Web Callback API redirects. This requirement ensures only validated domains are used for redirections.
To use the back parameter in your Web Callback API effectively, raise a Case with 8x8 Support and provide a list of the domains you intend to redirect to.
Important! The list of domains must be provided to 8x8 Support at least five business days prior to your planned implementation to ensure the domains are validated.
For more information, see Web Callback API.
Bug fixes
| Bug | Description |
|---|---|
| VCC-85530 | Error when trying to log in to PCIPAL system WebAPI |
| VCC-85812 | Queue in Supervisor Workspace includes agents that are not assigned to that specific queue |
| VCC-85600 | Offline chat form emails fail to deliver to customer |
| VCC-85733 | Pulling pending emails in Agent Workspace fails due to server error |
| VCC-85496 | Duplicate channel numbers are displayed in Configuration Manager |
| VCC-85689 | Contact Center channel numbers are not displayed in Configuration Manager |
| VCC-85461 | Video elevation SMS invite is not sent to the customer |
| VCC-85142 | Notification sounds not working in 8x8 Agent Workspace for one cluster |
| VCC-85539 | Supervisors see a blank screen after closing a case in 8x8 Agent Workspace |
| VCC-85545 | Customer receiving error when logging in to Supervisor Workspace |
| VCC-85694 | Customer seeing unresponsive Supervisor Workspace when logging in |
| VCC-85921 | Script with a long Say message causes audio delay when played |
| VCC-85619 | Overlapping text in 8x8 Agent Workspace Monitoring window |
