What's new in January 2025?
8x8 Contact Center introduces the following new features, enhancements and fixes in January:
Enhanced security for 8x8 Contact Center Web Callback API
We've introduced a domain validation step to strengthen the security of 8x8 Contact Center Web Callback API redirects. This requirement ensures only validated domains are used for redirections.
To use the back parameter in your Web Callback API effectively, raise a Case with 8x8 Support and provide a list of the domains you intend to redirect to.
Important! The list of domains must be provided to 8x8 Support at least five business days prior to your planned implementation to ensure the domains are validated.
For more information, see Web Callback API.
Bug fixes
| Bug | Description |
|---|---|
| VCC-85530 | Error when trying to log in to PCIPAL system WebAPI |
| VCC-85812 | Queue in Supervisor Workspace includes agents that are not assigned to that specific queue |
| VCC-85600 | Offline chat form emails fail to deliver to customer |
| VCC-85733 | Pulling pending emails in Agent Workspace fails due to server error |
| VCC-85496 | Duplicate channel numbers are displayed in Configuration Manager |
| VCC-85689 | Contact Center channel numbers are not displayed in Configuration Manager |
| VCC-85461 | Video elevation SMS invite is not sent to the customer |
| VCC-85142 | Notification sounds not working in 8x8 Agent Workspace for one cluster |
| VCC-85539 | Supervisors see a blank screen after closing a case in 8x8 Agent Workspace |
| VCC-85545 | Customer receiving error when logging in to Supervisor Workspace |
| VCC-85694 | Customer seeing unresponsive Supervisor Workspace when logging in |
| VCC-85921 | Script with a long Say message causes audio delay when played |
| VCC-85619 | Overlapping text in 8x8 Agent Workspace Monitoring window |
