We have introduced the following enhancements and changes in 8x8 Work for Mobile!
- Amazon support for Android version of 8x8 Work for Mobile
- Ability to choose from more 8x8 ringtones to distinguish between business and personal calls
- Enhancements to messages
For details on features introduced prior to this release, see our list of previous releases.
As an Amazon tablet user, you now have the ability to take advantage of 8x8 Work for Mobile on your Amazon tablet!
For details, see our content on installing 8x8 Work for Mobile.
Let’s say you receive many calls on your device or on other apps, and need a way to distinguish incoming 8x8 Work calls from other calls; simply select one of our 8x8 ringtones to know when you have an incoming 8x8 call without needing to look at your device!
When you go to Profile > Settings > Notifications > Incoming calls > Sound, you now have more options for ringtones unique to 8x8 Work for Mobile!
For details, see our FAQ on setting up notifications and ringtones.
The following enhancements apply to your messaging experience.
Let’s say that one of the chat rooms you follow is very active, but you are not part of the discussion and would like to block notifications for the room for a while; if you want to keep a large number of notifications from cluttering your phone, you now have the ability to mute notifications for a conversation for 30 minutes, one hour, until you unmute the conversation, and more! In addition, if you are muting a chat room you are following, the ability to mute conversations also lets you block notifications without unfollowing a room.
Note: At this time, the ability to mute notifications in a chat is available only on mobile.
For details, see our FAQ on managing chat room notifications.
Let’s say you need to share important in-chat information with a colleague who can’t access 8x8 Work. If the information you need to share is spread across multiple messages, or even with some irrelevant messages in between, you can select multiple messages from a chat to share to another app!
Press a chat message you want to share, and in the menu that pops up, select Select messages to select any additional messages you need. Tap additional messages to mark them, and tap Share at the top of your screen to bring up your device’s menu of apps that you can share text to!
Note: Sharing messages does not share files attached to those messages.
For details, see our FAQ on sharing 8x8 chat messages to other apps.
If you use 8x8 Work on a Chromebook, you now have the ability to send messages more intuitively by pressing your keyboard’s Enter or Return key; simply go to Profile > Settings > Advanced and enable the option to Send messages on Return!
If you leave this setting disabled, you continue to experience the app’s previous behavior; pressing your Enter or Return key while typing an 8x8 chat message adds a new line of text to the message you are typing.
For details, see our FAQ on sending messages by pressing Enter on Chromebook.
The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.
The Virtual Office mobile app is now 8x8 Work for Mobile: Say hello to 8x8 Work for Mobile! In recognition of the increased importance of digital tools and changes to how we all work, the 8x8 products and services you work with are getting new names as part of their transformation:
- Virtual Office: 8x8 Work
- Virtual Office mobile app: 8x8 Work for Mobile
- Virtual Office desktop app: 8x8 Work for Desktop
- 8x8 Meeting Rooms: 8x8 Spaces
- And more!
Returned detailed notification settings for chat, missed calls, and voicemails: Do you want to see notifications for some 8x8 communications, but not others? The ability to enable or disable notifications for messages, missed calls, and voicemails without needing to go to your device settings is now back! Simply access these settings in the app by tapping your profile image icon and going to Settings > Notifications.
Ability to filter chats by one-on-one or room conversations: Need to quickly scan through your one-on-one chats without scrolling through your chat rooms, or vice versa? When looking at your Messages list on Android, you now have the ability to choose between viewing all chats, only one-on-one chats, or only chat rooms!
- Enhancements to calls: The following enhancements apply to your calling experience.
Reorganized settings for cellular carrier minutes: Do you switch over to calls via cellular carrier minutes in places with poor data network reception? We have reorganized your settings for carrier minutes for a more efficient experience!
Ability to log in and out of call queues on mobile: If you are a member of a call queue, you can now access your list of assigned call queues from 8x8 Work for Mobile! Under Calls , you can now access your list of assigned Queues alongside your lists of calls and voicemails! The Queues list shows up if you are assigned to one or more call queues; you are assigned to or removed from call queues by your administrator in 8x8 Admin Console.
To log in to or out of a queue, simply tap the Log in or Log out option next to the queue.
When you are logged in to one or more call queues, a call queue indicator appears on your profile icon next to your presence status.
Ability to flip a call to mobile via banner notification: Via call flip, you were previously able to flip your call to any device associated with your 8x8 Work extension by dialing *88 on the new device. As an Android user, you retain the ability to flip calls via dialing *88, but now 8x8 Work for Mobile features a quicker way to flip calls to mobile!
Let's say you are on an 8x8 Work call on your desktop but you want to switch to mobile for freedom of movement; if you’re calling via the desktop app, the mobile app detects the call and displays an in-app banner you can use to flip the call over to mobile! Simply tap Flip in the banner, and you’re ready to go! In addition, if you’re under Phone > Calls, you can tap the Flip call option next to the current active call.
Ability to undo hiding a chat conversation: As an Android user, let's say you accidentally hid the wrong chat in your Messages list; for a few seconds after you hide a chat, you now have the ability to undo your action and display the chat again.
Removed need for data encryption setting: The Data Encryption setting formerly found on 8x8 Work for Mobile is now replaced by your Android device's native sandboxing and disk encryption!
The setting was disabled by default; if you did not enable the option in 8x8 Work for Mobile, it disappears once you upgrade to version 9.1. If you enabled the option, you must disable it and relaunch the app to remove it.
New notifications for unattended missed calls: You no longer need to worry about forgetting to follow up on a missed call! If you miss a call in 8x8 Work and don't reopen 8x8 Work for Mobile in the next 48 hours, you now see a reminder in your device notifications so that you have a chance to call back.
Enhanced experience for joining meetings as a guest: When you join a meeting as a guest directly from the 8x8 Work for Mobile login screen, you now see references to "meeting name" instead of "meeting ID" to better reflect what you need to enter.
Enhanced notifications: As an Android user, you can now enjoy a more efficient 8x8 Work notification experience on the lock screen of your device. Rather than seeing scattered notifications, you now see a combined notification for your last five 8x8 Work communications!
In addition, you have the ability to mark communications as read by swiping them out directly from your lock screen, or tap a notification to jump to the related communication, making it easier than ever to stay on top of your work!
Ability to send files from other apps via 8x8 Work: Need to share a file with your colleagues while on mobile? You now have the ability to select files in other apps on your device and send them via 8x8 Work! When sharing a file from an app your OS finds compatible with 8x8 Work, 8x8 Work now shows up as a sharing destination.
Note: At this time, you can select multiple files to send at once, but only one 8x8 Work conversation in which to send the files.
Enhanced Fax screen design:
Your Fax list now has an appearance and labels and badges consistent with your lists under Calls (All/Calls, Missed, and Voicemails).
Ability to view meeting transcriptions via mobile: You can now view the audio transcripts of your past meetings on the go! If real-time audio subtitles were enabled during a meeting, you now have the ability to access these transcripts from your mobile app.
Real-time audio subtitles in a meeting enable you to view an on-screen transcription of what is spoken during a meeting; if you have trouble hearing what is said or have an uncooperative headset, audio subtitles enable you to participate in a meeting without missing out on important talking points!
Dark Mode support: Let’s say you frequently access 8x8 Work for Mobile at night, or simply find the usual interface too bright to look at; as an Android user, you can now switch your interface to Dark Mode at any time! Your interface changes from black text on a white background to white text on black, making the app easier on your eyes.
- On Android 10 and newer: When you enable or disable Dark Mode in your device settings, 8x8 Work changes accordingly, unless you manually choose to override from your 8x8 Work settings.
- On Android 9 and older: In 8x8 Work, simply tap your profile image, go to Settings > Other, and enable Dark Mode.
Improved voicemail device notifications: When you receive voicemails in 8x8 Work and review your notifications from your lock screen, you now see the name or phone number of the contact the voicemail is from! In addition, multiple voicemail notifications are now grouped together on your lock screen for your convenience; simply expand the combined notification to review individual voicemails.
Enhanced contact details and call logs: Enjoy a more intuitive experience when reviewing the details of your contacts! When you search for a contact and tap to see their details, immediately see a contact’s job title and a description of their presence status, and start a call or chat with them more quickly.
Similarly, call logs have been improved to more prominently display a contact’s title and presence, and ways that you can contact them.
- Support for Android Q: As an Android user, 8x8 Work for Mobile now supports Android Q.
Ability to promote calls to meetings: Let's say you're on a call with a company contact and your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When on an 8x8 Work call, you can immediately promote the call to a productive 8x8 meeting, and bring the other party into the meeting!
Note: This enhancement applies to users of 8x8 Meet; users of older experiences retain their earlier ability to promote calls to meetings. To determine which meeting experience your organization uses, see details on 8x8 Meet.
Note: In order for the other party on a call to be brought into an 8x8 meeting, they must be on the call via one of the following or newer:
-Version 8.3 of 8x8 Work for Mobile
-Version 6.6 of 8x8 Work for Desktop
If the party is on the call using an older version of 8x8 Work, they join only meeting audio when you initiate a meeting, and are not taken to the meeting interface.
Ability to sort and filter contacts by site instead of location: If your organization is an X Series or Virtual Office Editions customer, the option to sort company contacts based on location is replaced with an option to sort based on site.
In addition, let’s say you only communicate with company contacts in your own office; you now have the ability to filter out all contacts outside of your site!
Calls list renamed to "Phone": As an Android user, experience improved navigation for calling and fax; your Calls list is now known as Phone for enhanced usability!
New Chromebook support: We are excited to announce support for 8x8 Work for Mobile on Chromebook; as an Android user, access 8x8 Work for Mobile from your phone or your Chromebook at any time! Handle calls, chat via IM and SMS, manage contacts, join meetings, and more!
Your experience in 8x8 Work for Mobile on Chromebook is nearly identical to the experience on your mobile device, with a handful of differences. For example, on Chromebook, we have removed some settings specific to mobile devices, and added a couple of improvements for desktop-friendly usage.
For details, see our content on differences in 8x8 Work for Mobile between Chromebook and your mobile device.
access to settings: Enjoy an enhanced navigation experience that enables you to access your settings from your user profile!
Ability to set business hours and mute notifications from your profile: Need a way to control incoming calls and notifications at specific times of day? You can now set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours!
In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.
If you are outside of your business hours or have disabled notifications for a period of time, your profile icon in your application header and profile page shows up with an additional Snoozing indicator to remind you that you are not receiving notifications.
Ability to add companies as contacts without first or last name: If you frequently contact the primary number of another organization and choose to create a contact for it with the Company field filled out, but not the fields for first or last name, the new contact and its company name properly show up in your list of contacts.
New application-only ringtones: In addition to the ability to use
one of your device ringtonesfor 8x8 Work calls when you open your profile screen and go to Settings > Sounds, you now have access to new 8x8 Work-only ringtones for 8x8 Work for Mobile!
Color-coded information bars based on priority: Based on the priority level of an information bar near the top of your app, you now see the bar displayed in a color that indicates how urgent it is.
- Red indicates high-priority information, such as a message that you have no access to an Internet connection.
- Orange indicates moderate-priority information, such as a message that you are experiencing a temporary interruption in your phone service.
- Gray indicates low-priority information, such as a message that you are connecting to your phone service.
- Red indicates high-priority information, such as a message that you have no access to an Internet connection.
Improved visibility for Do Not Disturb: You no longer need to worry about forgetting to switch your status back if your presence status is set to Do not disturb! If you switched your status to Do not disturb from your profile, you now see an information bar near the top of 8x8 Work for Mobile to remind you of your current status; this way, once you are no longer busy, you are able to revert your status in a more timely manner.
Support for silent mentions in chat: Let’s say that you are chatting in a group and a colleague asks whether anyone in the room knows the person responsible for a certain project; you may want to respond by saying "Yes, it's @Robin Shasta" with an @mention of Robin. The mention is useful not only as a way to introduce colleagues to one another, since now Robin receives a message notification, but it's also useful as a quick and accurate way to share contact information.
In previous releases, the ability to mention contacts functioned only in public rooms; in private rooms and one-on-one conversations, you needed to type out a colleague’s name without being able to @mention them.
In this release, we're bringing the ability to silent-mention colleagues not only in public rooms, but also in private rooms and one-on-one conversations; this enables you to share contact information without needing to generate an @mention notification, hence "silent".
To look up a person you remember as “Robin S”, for example, type <@robin s> until you see a result in the list that you recognize as correct. If you see an additional line of text below their name in the mention selection list, such as “Will not be mentioned (not a member)”, you know that you are about to silent-mention your colleague instead of @mentioning them.
- Enhanced navigation experience: When you launch 8x8 Work for Mobile, the app now brings up your last-viewed screen instead of defaulting to your Messages list.
New smart replies in chat: When you are about to respond to a message, 8x8 Work for Mobile now provides smart replies based on the text of the message you received to enhance your chat experience!
New notifications when cellular data is disabled: If you have disabled cellular data in 8x8 Work for Mobile, you see a banner in the app to let you know that the setting is disabled. You can use this banner to quickly open your settings once your cellular network quality improves.
In addition, if people repeatedly try to call you while you have cellular data disabled, 8x8 Work for Mobile notifies you that callers are trying to reach you.
- New notifications for deactivated accounts: If your 8x8 Work account is deactivated and you try to open 8x8 Work for Mobile, you see a notification that your account has been deactivated. Once you dismiss the notification, you are logged out of your account.
Ability to search for contacts via partial names: When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you need to get in touch with a colleague whose name you don't remember completely, you now have the ability to search for a contact by entering independent fragments of their first and last name.
Refreshed dial pad interface: The dial pad in your Calls list, as well as the keypad you access from within a call, now show up with a refreshed interface.
- Ability for organizations to disable voicemail transcripts: If your organization has disabled voicemail transcripts, you no longer see transcripts appear for your voicemails.
New incoming call screen: Incoming 8x8 Work calls on your lock screen and in the app now behave like incoming calls for your Android device, and your device’s system tray now indicates when you have an 8x8 call in progress.
- Messaging improvements: The following enhancements apply to your messaging experience in your Messages list.
Ability to edit your messages: If you paste the wrong content into a chat or spot a sentence-altering typo in a message you sent, you can quickly edit the message to correct it and prevent confusion in the chat. Simply press and hold on a message to bring up a menu, and select the Edit option to begin editing. As you edit and once you finish editing, the timestamp for the message changes to indicate its status as currently or previously edited.
Note: You can edit IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Ability to delete your messages: If you enter a message into a chat with the wrong contact or group of people, you can delete the message to prevent confusion or distraction in the chat. Simply press and hold on a message to bring up a menu, select the Delete option, and confirm to delete the message. Once you delete the message, the content and timestamp of the message change to indicate that its content has been deleted, and what time the message was deleted.
Note: You can delete IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Improved ability to mention contacts in a room: While chatting in a room, you have quick access to an @ key you can tap without navigating to the @ key in your primary keyboard.
Ability to create private rooms on behalf of others: If you need to create a private room on behalf of someone else, you now have the ability to remove yourself from the member list of the room during the room creation process.
Let’s say that Sarah, an executive assistant to Sales Vice President Robin, oversees all his administrative tasks daily. She is now required to create rooms for Robin to facilitate highly confidential discussions with other executives in the company. Sarah can create private rooms in which she invites Robin and other executives, while removing herself from the rooms.
In addition to the ability to remove yourself while creating a room, you retain the existing ability to remove yourself from a previously-created room.
Improved typing indicator in rooms: Your typing indicator tells you when someone is typing in your room, which helps room members avoid stepping on each other's toes while chatting. If multiple people are typing in a room at the same time, this release allows you to see multiple names in the typing indicator at the bottom of the room.
In-chat new message notifications: If you have a chat open when you receive a new message in another chat or room, you see a notification dot appear over the Back option. The dot is colored bright orange to indicate a new message in a one-on-one chat, or pale orange to indicate a new message in a chat room. This notification disappears once you go back to your list of messages.
Ability to mark chats as read: You can now easily mark a room or individual chat as read without opening it; this helps you prevent clutter in your chat history if you already know what some conversations in your message list are about. You can mark SMS messages as well, such as spam or messages mistakenly sent to your number.
Note: Marking a chat as read only marks it as read to you; other people in your chats do not see the latest messages as read by you.
Ability to mark messages as unread: Just as with email, you can mark a message within a chat as unread so you can return to it later. If you have yet to get around to an action item that came up in a chat, you now have the ability to mark the message that talks about that item as unread, enabling you to return to the item later.
Note: At this time, reopening an unread chat does not jump to the specific message you marked as unread; the ability to mark the chat as unread simply functions as a way to remind you that something in the chat is on your to-do list.
Ability to copy message text: You now have access to an improved way to copy message text in your conversations without needing to highlight text manually; just press on a message, and select Copy text from the resulting menu to copy the message text to your clipboard, allowing you to paste in any application.
- Silent notifications with Do Not Disturb status: When you have the Do Not Disturb status enabled, notifications for messages now show up without playing audio on your device.
- Improved notification vibrate settings: For better consistency with your device notifications, notifications coming from 8x8 Work for Mobile now automatically follow the vibrate settings on your Android device!
- Persistent settings across multiple login sessions: When you log out from 8x8 Work for Mobile, your extension settings are no longer reset to the default. The settings you configure for your ringtone, advanced settings, and data and network options now persist and are available for you once you log back in.
- Consolidated Messages list: To help you stay on top of your latest messages, your individual and team chats now show up directly under your Messages list in a combined scrolling history, eliminating the need to jump between sub-lists. See at a glance whether you were last messaged in a chat with an individual contact or in a chat room, and prioritize your responses more efficiently!
- Support for Latin American Spanish localization: We have added localization support for Spanish in Latin America and the Caribbean.
For details, see our content on supported languages for 8x8 Work.
Announcing Team Messaging: With Team Messaging, collaborate with your colleagues via chat more effectively than ever before! Create chat rooms on demand, stay up to date on your team's latest discussions, bring multiple teams together to collaborate, and much more! Your chat rooms can be found under Rooms in your Recents list.
In our examples, let's say that Sarah's fictitious organization, AcmeJets, uses Team Messaging. Sarah's Sales team (which includes Rob, Lisa, and John) is one of many teams within AcmeJets that can collaborate using Team Messaging, and make use of its features to accomplish tasks more effectively.
Public and private chat rooms: With Team Messaging, you can create a public room that can be accessed by anyone at any time, or create a private room that is only accessible to certain colleagues. Whether you want to stay up to date with all your colleagues, or share sensitive information with a smaller group, you can do all this and more!
Let's say that Sarah must collaborate with her global team more effectively to ensure that the team meets its goals. The team shares critical information, and holds an ongoing discussion across multiple time zones, which warrants multiple meetings. Sarah doesn't have the time to meet often, so she sets up a private room for her team, and invites all her team members to facilitate communications. Now, her team can discuss and post information in a convenient chat room.
On the other hand, Sarah is also collaborating on a public release where she is one of many core team members tracking the progress of the release. To stay up to date, all core team members follow a public chat room created exclusively for the release.
Ability to invite colleagues to private chat rooms: As a member of a private room, you can invite colleagues relevant to the conversation to bring them into your discussions; a fully-collaborative experience allows any member of a private room to invite a new member.
Note: For added security, an invited colleague has access to the chat history of the private room starting with the time they were invited.
Ability to mention colleagues to get their attention: If you need to alert a group member on a release deadline, ask for their input on your current discussion, or bring a new person into a public chat room, you can get their attention at any time by simply typing <@> before their name (for example, <@John Smith>). In a public room, you can @mention any of your company contacts, while in a private room, you can only @mention colleagues who are members of the room.
John, a Sales agent in Sarah's team, needs to send his manager Sarah a brief spreadsheet on the sales progress for the customers he is negotiating with; as John's deadline approaches, Sarah can alert him via @mention to make sure he is on schedule with the document.
Notifications for messages and changes: Has your chat room been renamed, or have new colleagues been invited to your private chat room? Whenever something about a chat room changes, you are notified in your chat history for that room. In addition, you can choose to be notified of all messages in a room to stay up-to-date, or reduce interruptions when you are busy by choosing to be notified only when you are mentioned.
Let's say that the Acmejets Sales team is hiring new agents; as new agents are hired, Sarah or another person in her team can add them to her team's private chat room. Whenever a new agent is added to the chat room, existing members of the chat room are notified that their new colleague has access to the team's discussions.
- Quick access to chat room details: By opening the details page of a chat room, you can see the room type
, description,and name, as well as the member list for a private room.
Better collaboration via shared rooms: Using 8x8 Sameroom, connect with your colleagues or clients who use other chat applications (such as Slack, Hipchat, or Google Hangouts) via shared rooms. With Team Messaging and Sameroom, connect with all your colleagues under a streamlined chat experience! You can even use shared rooms that are connected to the 8x8 Work chat rooms of another organization that uses 8x8. You can see whether your chat room is also a shared room next to the room's public/private label, and in the details page for the room.
The AcmeJets engineering team communicates with contractors outside of their company; once the engineering room is connected to the contractors' usual chat app via Sameroom, the engineering room is labeled as a shared room, and the engineers can collaborate seamlessly with their contractor colleagues.
Ability to hide conversations from your personal chat history: If you want to clean up old business messages and SMS spam messages from your chat history, you can simply hide them on your end. When you hide a chat room or conversation, you do not delete it; other people involved in the hidden chats still see the conversations and chat rooms in their chat history.
Note: You can hide chat rooms and chat conversations with individuals, but you cannot hide specific messages within a chat conversation or chat room.
File attachment access from chats: If a colleague attaches a file or image in a chat from 8x8 Work for Desktop, you can quickly view and access these files by tapping them in the same chat from 8x8 Work for Mobile.
Note: At this time, you cannot attach a file or image in a chat from 8x8 Work for Mobile.
- Enhanced feedback experience: When you send feedback on the product, you can now attach additional screenshots of the app from your device to better illustrate your feedback, or remove any screenshots that may present a privacy concern.
Option to use Do Not Disturb instead of logging out: When you need to silence your calls, instead of logging out, you can simply enable your Do Not Disturb status; incoming calls are forwarded to voicemail, but you can still receive chat messages in cases of emergency. When you try to log out, you are now able to confirm whether you want to log out, or enable Do Not Disturb instead.
Note: Calls are forwarded to voicemail by default; if you have changed your call forwarding settings, your calls may be forwarded to another location.
- Refreshed interface: 8x8 Work for Mobile has a new look:
- The navigation bar has moved to the bottom of your screen for quicker navigation.
- Your icons have been updated to be more intuitive and user-friendly.
- Your Messages list has been renamed to Recents.
- Improved badge notifications: Enjoy a more reliable experience when checking the 8x8 Work app icon on your device for received communications.
Note: At this time, Samsung S5 devices do not support badge notifications for the app.
- Announcing upcoming team messaging: In an upcoming release, take advantage of the new and improved team messaging experience!