What's new in the 8x8 Work for Mobile 10.5 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Ability to see your current call quality

If your call quality is poor, it always helps to know where the problem is. During an active call, 8x8 Work for Mobile now shows you the call quality on your end of the call! At a glance, you can see whether your call quality is good (green), average (yellow), or poor (red).

To see more details, simply tap the call quality icon; if your call quality is showing as average or poor, the call metrics shown are more granular to help you identify the source of the problem, including:

  • Quality score (inbound and outbound)
  • Bitrate (in kilobits per second, inbound and outbound)
  • Packet loss rate (inbound and outbound)
  • Round-trip time (in milliseconds)
  • Average jitter (in milliseconds, inbound and outbound)
  • Codec used for the call

Note: The call quality indicator shows you problems that are detected on your end of the call; issues such as a poor microphone on the other party’s end, for example, do not affect your measured call quality.

Enhancements to messages

The following enhancements apply to your messaging experience.

Ability to reply to a selected message

Let’s say someone asked a question some time ago in Robin’s group chat, and Robin now has the answer to it; Robin can now reply to the older message in the same chat without needing to copy and paste the older message! Similarly, if the message is edited by the writer, Robin’s reply reflects any changes made to the original message.

To reply to a message, scroll back to the message you want to reply to, and hold down on it to bring up a menu. From the menu, select Reply; this brings the selected message into a new message where you can write your answer. Once you are finished typing, send the selected message accompanied with your answer to it.

Improved chat room creation process

When creating a chat room in 8x8 Work for Mobile, the control to make the room public or private is now more visible for an improved experience.

Added smart replies for SMS

Do you frequently message external contacts in 8x8 Work via SMS? As an Android user on 8x8 Work for Mobile, you can now use in-chat smart replies for SMS the same way you can for IM!

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.