What's new in the 8x8 Work for Mobile 10.8 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Improved accessibility for presence status icons

The Available and Offline status icons in 8x8 Work for Mobile (formerly and ) now feature symbols in addition to their previous color differentiation, preventing the issue of the Available, Busy, and Offline statuses from looking identical to a colorblind user. Now, you can tell all presence statuses apart at a glance!

Ability to bubble chat conversations

As an Android device user on Android 11 or higher, you now have the ability to bubble 8x8 chat conversations as you can with other messaging apps! To bubble 8x8 messages, you must meet the following conditions:

  • Your Android device runs on version 11 or higher.
  • After upgrading 8x8 Work for Mobile to version 10.8, you must visit your Messages list at least once.
  • Conversation bubbling currently applies to the top five chat conversations in your Messages list as of the last time you visited the list. If you visit the list again and different conversations have taken the top five spaces, the conversations you can bubble change as well.

Once these conditions are met, you can either bubble 8x8 messages from all of your top five conversations, or select specific conversations to bubble.

Improved user experience for call forwarding answer delay

Let’s say that your phone system administrator set a custom call forwarding answer delay; in previous versions, 8x8 Work for Mobile did not reflect the custom time. If your organization is an X Series customer and your phone system administrator has changed the duration after which an incoming call is forwarded to voicemail (found under Settings > Account Settings > Call Forwarding), 8x8 Work for Mobile now accurately reflects the admin-selected time rather than the default of 15 seconds!

Note: 8x8 Work for Mobile reflects the most recently-set call forwarding answer delay time out of:
-Your admin-set time
-Your personally-set time (open 8x8 Work for Desktop and go to Settings > Account Settings > Call forwarding rules)

Ability to see job titles of contacts imported from your device

If some of the contacts imported from your device feature a job title, that job title is now visible when you look at the contact in 8x8 Work for Mobile!

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.