What's new in the 8x8 Work for Mobile 10.3 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Enhancements to calls

The following enhancements apply to your calling experience.

Ability to respond to incoming calls with quick-reply messages

If you’re too busy to answer an incoming business call as an Android user, you now have the ability to decline an incoming 8x8 call with a quick-reply message just like for an incoming device call!

On your lock screen, simply tap Reply on an incoming call, and select from the quick-reply options.

In addition, from 8x8 Work for Mobile, you have the ability to customize the quick-reply options that show up on an incoming call! Open your profile and go to Settings > Quick Replies, where you can manage your quick replies for incoming calls; you can create quick replies of your own, or reset to the default options if you change your mind.

Access to call recordings via 8x8 Work for Mobile

You now have the ability to access your 8x8 Work call recordings on the go! Instead of accessing call recordings only via 8x8 Work for Desktop, you can now go to Calls > Recordings in the mobile app as well!

Enhanced call forwarding setup for user extensions

If your organization is an X Series customer and you have set up 8x8 Work for Mobile to forward calls to another user in your organization, you now have the ability to select the destination user by name rather than only by extension number.

When you open your user profile page and go to Settings > Account Settings > Call Forwarding, and for one of the forwarding conditions select Company directory, you can search for a colleague by typing their name rather than only being able to search via extension number.

Ability to open advanced call forwarding rules via link to 8x8 Admin Console

If your organization is an X Series customer and you have created custom call forwarding rules for yourself, you now have the ability to open your advanced call forwarding settings in 8x8 Admin Console from 8x8 Work for Mobile!

From your user profile page, simply go to Settings > Account Settings > Call Forwarding, and click the link that leads to your advanced call forwarding rules in your 8x8 account settings. Log in with your usual 8x8 credentials to open up your advanced settings in your mobile browser.

Enhancements to messages

The following enhancements apply to your messaging experience.

Ability to share a link to a room in another chat or room

Let’s say Mel has created a new public chat room concerning updates to the AcmeJets mobile app, and wants to let people in the corresponding room for the desktop app know about the new room; Mel can now share any public chat room as a link when messaging colleagues one-on-one or in a different room!

Note: You cannot share private chat rooms.

While in a public chat room you want to share, open the More options menu, and select Share room. Then, choose which rooms and/or one-on-one chats you want to share the room to, and confirm. The link to the shared room, accompanied with pre-generated text, appears in the chats you shared to.

Ability to share audio files via 8x8 Work for Mobile

Let’s say you want to share an audio file with your colleagues, such as a new advertising jingle for your product or a fragment of a speech; as an Android user, you now have the ability to select an audio file on your device and share it to 8x8 Work for Mobile!

Simply access an audio file that you can share from your device, and 8x8 Work now shows up as one of the sharing options.

Updated name for your list of meetings

The label for your list of meetings (formerly Meet) now shows up as Meetings.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.