About 8x8 Supervisor Workspace

We have introduced 8x8 Supervisor Workspace for 8x8 Contact Center supervisors. This new interface enables supervisors with the ability to manage their agents more efficiently, while providing real-time agent and queue metrics in a user-friendly dashboard. 8x8 Supervisor Workspace provides critical insights into an agent’s performance, and allows supervisors to configure an agent’s queue assignment from this dashboard. Supervisors can also monitor other metrics, such as queue wait times and service levels, to ensure adequate coverage for their 8x8 Contact Center.

Features

With 8x8 Supervisor Workspace, you can:

• Monitor the status of agents and queues in your 8x8 Contact Center
• Monitor agent and queue performance metrics
• View the number of interactions in a queue
• View the number of agents assigned to a queue
• Filter metrics based on agents, queues, agent groups, or media type
• Search for agents and queues
• Sort metrics by importance
• Enable or disable agents from a queue
• Export the agents and queues tables as PNG files
• Customize your dashboard to only show relevant widgets

Audience

This guide is intended for 8x8 Contact Center supervisors.

Supported languages

8x8 Supervisor Workspace is available in 7 languages:

• English
• Dutch
• French
• Canadian French
• German
• Italian
• Spanish

Technical requirements

We fully support the following browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Microsoft Edge (Chromium)

We support the following operating systems:

• Windows
• Mac
• Linux