About 8x8 Supervisor Workspace (Beta)
We have introduced 8x8 Supervisor Workspace for 8x8 Contact Center supervisors. This new interface enables supervisors with the ability to manage their agents more efficiently, while providing real-time agent and queue metrics in a user-friendly dashboard. 8x8 Supervisor Workspace provides critical insights into an agent’s performance, and allows supervisors to configure an agent’s queue assignment from this dashboard. Supervisors can also monitor other metrics, such as queue wait times and service levels, to ensure adequate coverage for their 8x8 Contact Center.
Note: 8x8 Supervisor Workspace is currently in beta. To learn more about our beta program, please refer to our FAQs.
Features
With 8x8 Supervisor Workspace, you can:
- Monitor the status of agents and queues in your 8x8 Contact Center
- Monitor agent and queue performance metrics
- View the number of interactions in a queue
- View the number of agents assigned to a queue
- Filter metrics based on agents, queues, agent groups, or media type
- Search for agents and queues
- Sort metrics by importance
- Enable or disable agents from a queue
- Export the agents and queues tables as PNG files
- Customize your dashboard to only show relevant widgets
Audience
This guide is intended for 8x8 Contact Center supervisors.
Supported languages
8x8 Supervisor Workspace is available in 7 languages:
- English
- Dutch
- French
- Canadian French
- German
- Italian
- Spanish
Technical requirements
We fully support the following browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (Chromium)
We support the following operating systems:
- Windows
- Mac
- Linux
Limitations
- Performance issues might occur for supervisors that manage more than 80 queues or 300 agents.
- While in beta, occasional stability issues might occur.
