Configure Work Apps Settings

Administrators can set up default settings for the 8x8 Work apps across the organization by locking configurations, thus preventing users from making individual changes.

Features

  • Audio Video: Allow users to manage calls using their headsets or configure the default noise suppression level for the microphone input. Allow a minimised window that remains on top to handle calls (mute/end) while the app is not in focus or has been minimized. Permit the enhanced microphone to detect when someone speaks softly or is far from the microphone and automatically adjust the voice level accordingly.
  • Caller info pop-up: Allows users to encode a specific section of the caller info pop-up URL in base64 before displaying it in the system browser or to configure the default caller number format. Allow the app or web page specified in the URL to display when an incoming call is received, made to an internal caller, or answered.
  • Contacts: Activate contacts management in the MS Teams 8x8 Work app.
  • General: Allows users to change their profile picture and manage the visibility of incoming calls to the Ring Group and their logs, the
  • Mobile-only settings: Allow users to log out from the mobile app, modify their business hours or rate the mobile app.
  • Notifications: Allow users to customize their notifications or specify the start-up sound.
  • Status: Allow users to set their status message and presence, including Do Not Disturb and Away options.

Work Apps Settings - Manage default settings for 8x8 Work apps across your organization

Edit the Work apps settings

With a single click, you can lock or unlock all settings to prevent 8x8 Work users from making individual changes or adjusting each setting separately.

To adjust the settings for 8x8 Work applications:

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Work Apps Settings.
  3. On the Work Apps Settings page, set the default values for all users in your organization.
  4. Optional: Click Unlock all settings to enable all 8x8 Work users to make their adjustments. Click Lock all settings to prevent 8x8 Work users from making individual changes.
  5. Optional: You can restore the original default settings at any time by clicking Restore default values at the bottom of the page. However, be aware that this action will erase any modifications you have made to these settings.
  6. Click Save settings.

Work Apps Settings - Adjust the default settings for 8x8 Work apps across your organization