Get started: your profile and settings

The latest version of 8x8 Work for Mobile is supported on devices that run iOS 13 or newer, or Android OS 7.0 or newer.

Note: 8x8 Work for Mobile on Android is not supported in China.

Your version of 8x8 Work for Mobile does not update automatically. To get the latest version of the app, you must update the app from its page in the Google Play Store, and update.

Tap your profile image icon in the app header to open your Profile screen, go to Settings, and scroll to the bottom of your settings list to see which version of 8x8 Work for Mobile you are running.

8x8 Work for Mobile allows you to effectively and efficiently communicate with your company contacts via phone calls, messaging, meetings, and more. The primary features of the app are as follows:

Tab	Functions
	Messages: Send SMS and IM messages, and access all message history with company and personal contacts via 8x8 Work. All: Chat with individual contacts, or with groups. To view only individual chats or only group chats, refer to the following tabs: 1-1: Chat with company and personal contacts individually. Rooms: Chat with teams or small groups to collaborate on projects.
	Phone: Make and manage calls, and review voicemails. Calls and Missed: Make calls, and access past call details for incoming, outgoing, and missed calls. Voicemails: Review and manage all voicemails sent to you. Recordings: Review and manage all your 8x8 Work call recordings. Faxes: Receive and manage faxes from other users. If your admin does not enable you to access faxes, you do not see a fax list. Queues: Log in to or out of call queues you are assigned to. If your admin does not assign you to call queues, you do not see a queue list. Parked calls: Retrieve calls parked on a public or dedicated extension.
	Dial pad: Place calls to any phone number in just a few taps.
	Contacts: Access and reach out to your favorite, company, and personal contacts. Favorites: If there are contacts you frequently communicate with, you can mark them as favorites for quick access. Company: View and communicate with the contacts on your company phone system. My Contacts: View and communicate with contacts populated from your device contacts (if you grant permissions to the app), and with personal contacts created using 8x8 Work.
	Meetings: Join, create, and manage your 8x8 meetings.
	Profile: From your profile image icon in the app header, access settings and help on 8x8 Work for Mobile. Presence status: Set your presence status to show whether you are available, busy, on a call, or more! Settings: Personalize your settings to enhance your 8x8 Work experience. Rate us on the Play Store: Rate the app on the Play Store. Feedback: Send your feedback to 8x8 Support; an accompanying screenshot and data log will be sent securely so that we can act on your feedback more effectively. What’s New: Want to see what’s new in the latest version of 8x8 Work for Mobile? Tap to access our list of new features. Help & Support: Need information on the app? Tap to access the 8x8 Work for Mobile user guide.

The language of 8x8 Work for Mobile is controlled from your device settings.

To change your application language:

1. Open your device language settings.
2. Select your desired language. This version of 8x8 Work for Mobile supports the following languages:
   • Dutch
   • English (UK)
   • English (US)
   • Finnish
   • French (Canada)
   • French (France)
   • German
   • Italian
   • Portuguese (Brazil)
   • Spanish (Latin America and the Caribbean)
   • Spanish (Spain)
   • Swedish
3. Once the language loads on your device, open 8x8 Work for Mobile to view it in the selected language.

 Let’s say you frequently access 8x8 Work for Mobile at night, or simply find the usual interface too bright to look at; simply switch your interface to Dark Mode at any time! Your interface changes from black text on a white background to white text on black, making the app easier on your eyes.

• On Android 10 and newer: When you enable or disable Dark Mode in your device settings, 8x8 Work changes accordingly, unless you manually choose to override from your 8x8 Work settings.
• On Android 9 and older: In 8x8 Work, simply tap your profile image, go to Settings > Other, and enable Dark Mode.

To view your profile information, tap the profile image icon in the header. This opens your Profile screen, where you can:

• Take or upload your photo.
• View your 8x8 phone number and extension.
• Set your status and write a custom status message.
• Set your business hours.
• Access application settings.
• Log out of the application.

Put a face to your name in the contact directory by uploading your photo in your Profile screen. You can use an existing image, or take a new one.

To upload your profile image:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, tap your profile image.
3. Choose whether to use an existing image on your device or take a new one, and proceed.
   Once you upload your profile image, it becomes visible in the company directory to other users.

Don't like the way your profile image looks? You can remove your current profile image without immediately uploading a new image.

To remove your profile image:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, tap your profile image.
3. Tap Remove photo.
   Once you remove your profile image, it becomes visible in the company directory to other users.

Tap your profile image icon in the header. In the Profile screen that opens up, you can view your 8x8 phone number and extension.

If you want to show other users in the company that you are currently busy (for example, working on a deadline), you can change your presence status from your profile. If you want to include more details, you can also set a custom status message.

To let company contacts know you are busy or available:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, select:
   • Available: You show that you are completely free to receive calls and messages.
   • Do not disturb: You receive only messages (with muted notifications), and all calls to you are redirected to voicemail.
   • Busy: You show that you are busy, but can still receive calls and messages.
   • Away: You show that you may not be able to check 8x8 Work for communications.
   • Appear offline: Your status appears as offline to other users.
   Once you save your changes by tapping the Done option in your profile, your new status displays to other users.

   Note: If you set your status to Available, your status automatically changes to indicate when you are active, inactive for a certain time, busy on a call or in a meeting, or logged out.

If you want to entirely stop your 8x8 Work communications, you must log out of the app.

If you closed the app by swiping out of it in your list of recent apps, you still receive communication notifications because you are considered logged in to the app. If you want to temporarily stop getting communications, you must log out before closing the app.

To log out:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, tap Logout.
3. At the prompt, confirm to log out.

Let’s say that you are away from the office and want to clarify that you are working remotely, or that your status shows you as busy and want to clarify that you are giving a presentation until a certain time. To give other users more information about your presence status, you can set a custom status message from your profile, either by entering your own status message or by choosing one of the predefined suggestions for status messages, such as:

• Commuting
• Out sick
• Working remotely
• Out of lunch
• On vacation
• Traveling

To set a custom status message:

1. In the header page, tap the profile image icon in the header to open your Profile screen.
2. In your profile, you can enter a status message that is visible to other users, and save to display it.

3. tap Share your status and then you can either enter a status message or tap a predefined status message to display it and save it. Now, the message status will be visible to other users.

Notes:
- You can edit the preset status message by appending additional text to it or by revising the message as desired.
- You can delete a status message by tapping in the status message.

Need a way to control incoming calls and notifications at specific times of day? Simply set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours!

In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.

To set your business hours:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, enable Business hours to show business hour options.

3. Set the starting and end time for your business hours, and the days of the week for which business hours are enabled. When you are outside of your business hours, you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.

   Note: If you are outside of your business hours, your contacts are not notified that their communications might not reach you.

To block notifications for a specific period of time:

1. Tap the profile image icon in the header to open your Profile screen.
2. In your profile, tap Mute notifications to show time periods for which you can temporarily block incoming notifications.

3. Select the desired time period, such as 30 minutes or two hours. Your notifications are now blocked for the selected time period, and you see a Snoozing indicator next to your profile image in your application header and Profile screen. This icon is visible only to you.

   Note: If you are temporarily blocking your notifications, your contacts are not notified that their communications might not reach you.

To block your notifications for a specific period of time when you are not logged in 8x8 Work for Mobile:

If you want to mute the incoming notifications, you now can access the Mute notifications page much quicker, without opening the app, simply by touching and holding the 8x8 Work for Mobile icon.

To quickly access the Mute notifications options:

1. On the Home Screen, tap and hold the 8x8 Work for Mobile to open the quick actions menu.
2. Tap Mute notifications and then choose the duration for which you want to temporarily mute incoming notifications.

Your options are: 30 minutes, 1, 2 or 4 hours, or until tomorrow.

Note: If you are temporarily blocking your notifications, your contacts are not notified that their delivered messages might not reach you.