About 8x8 Work for Web

8x8 Work for Web is the browser version of 8x8 Work for Desktop, with a shared look and feel that provides a consistent 8x8 Work experience between mobile, desktop, and web. If you are already familiar with the desktop app, your experience in the web app is virtually seamless.

The 8x8 Work for Web and legacy Virtual Office Online experiences are geared towards 8x8 users who:

  • Use operating systems other than Windows or Mac (such as Linux, Chromebook, etc.)
  • May not have the ability to manage software on their own computers
  • May be using a computer other than their own
  • Are in situations where the desktop and mobile apps are not applicable for any reason
  • Have set up static or virtualized workstations

To log in to 8x8 Work for Web:

  1. Go to https://work.8x8.com/ in your browser.
  2. From the login page that opens, enter your username and password.
  1. If you would like the app to remember your login credentials and authenticate you automatically, select the Remember Me check box.
  2. Click Login to launch the app.

You can log out, reset your password, or recover your username as you would in 8x8 Work for Desktop.

Note8x8 Work for Web is accessible to all 8x8 Work users via https://work.8x8.com/.

Differences between web and desktop apps

The desktop and web apps mirror the same user experience and functionality, with some exceptions based on the browser environment. The following is a brief summary of the limitations of the web app:

  • Always-on-top pop-ups from the desktop app (such as the incoming call pop-up, call control window, meeting preview, etc.) are not available in the web app. In the web app, answer calls through the in-app incoming call banner.
  • You cannot import Outlook contacts to the web app; only Google contacts are supported.
  • There are no built-in call controls for headsets in the web app.
  • There is no custom protocol support (tel://, votel:// etc.) in the web app.
  • At this time, there are no keyboard shortcuts in the web app.
  • Virtual Office Classic legacy customers must manage their account settings via a downloadable app accessed from the 8x8 support site.
  • All users have access to the Beta and generally-available versions of 8x8 Work for Web at any time.

    Note: In addition to the site URL, the color of your navigation bar can also quickly indicate whether you’re in the Beta or generally-available version of 8x8 Work for Web; if your selection in Settings > Look and feel is Classic or Light, or if 8x8 Work detects a light theme via Use OS settings, the color of your navigation bar is different between your two versions of 8x8 Work for Web.

  • You can quickly switch from the Beta version of 8x8 Work for Web to the generally-available version by clicking Use our General Availability release/Try our new Beta Release in the navigation bar.

Browser support

  • Google Chrome: Latest and previous two versions (Windows 32-bit builds are not longer supported).
  • Microsoft Edge (Chromium-based): Latest and previous two versions

Language support

8x8 Work for Web responds to the default region and language of the browser, and supports the same languages as 8x8 Work for Desktop.