What's New in the Contact Center 9.9 Release?
We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 Contact Center.
- Introducing 8x8 Secure Pay
- Introducing the Answer Machine Detection (AMD) Service
- Ability to Detect TCPA-Listed Phone Numbers via Carrier Call Blocking (CCB)
- Improved Call Handling via Phone Connection Mode and Auto Answer
- Introducing Workplace Setting Validation
- Ability to Automatically Assign Transaction Code (Auto-TCL)
- Dynamic Campaigns: Ability to Update Live Campaigns
- Allow Agents to Skip Campaign Calls While on Auto Answer
- Relocated Interaction Transfer Button
- Enhanced Chat Editor and FAQs
- Enhanced Expert Connect
- Ability to Clone Queues
- Ability to Clone Agent Groups
- Bug Fixes