Allow Agents to Skip Campaign Calls While on Auto Answer
8x8 Virtual Contact Center now offers agents the option to skip campaign calls during a campaign. To give the agents this capability, you must enable this option under Campaign > Properties.
To set up the Skip Campaign option:
- Log in to Configuration Manager.
- Go to Campaigns > Properties and click to create or edit an existing campaign.
- Select Show Skip button.
In the campaign list you can also see whether or not the skip button is enabled per each campaign. Make sure the Show Skip button is selected in the column settings.
- In Agent Console and during a campaign call, if the Skip button is enabled, it offers agents the choice to skip a call by clicking the Skip button.