Bug Fixes

We have fixed the following bugs in this release:

Bug Summary
VCC-1770 Stay-on-call post call surveys drop the call for anonymous Inbound Caller.
VCC-27346 In Local CRM, images sent via email fail to display properly.
VCC-29636 Unable to answer a DAA call on Line 2.
VCC-31460 Customer-uploaded logo fails to show on Wallboard for tenants with Unified Login and Virtual Office.
VCC-31696 Some channels cannot fetch email from the inbox if the username includes a special character.
VCC-32374 Custom SMTP server test fails to work once you click the Test button and trying to contact server.
VCC-34331 In Agent Console, the Transactions report shows values greater than 100%.
VCC-34748 Tenants have an intermittent issue forcing agents to log out from the Supervisor monitoring window.
VCC-34766 Back-to-back click-to-dial calls while in post processing causes Agent Console to halt.
VCC-35039 Intermittent stats engine does not respond on RegusIST platforms.
VCC-35570 The scroll bar in the external chat window fails to show up for Mandatory long transaction code list.
VCC-35761 A part of email header shows up in the case description box of the Local CRM.
VCC-35835 Mandatory transaction code or TCL is not offered to the second agent after transfer.
VCC-35852 Channel filter displays incorrect options for the Status filter type.
VCC-35942 Loading an extra large call recording in the Monitoring window creates issues in Chrome browser.
VCC-36006 Basic users with no license assigned are not displayed in the Agent's company directory.
VCC-36220 Campaigns using “Daily Call Start & End Time” based on area codes are not presenting calls to the agent.
VCC-36797 Selected FAQ attachments fail to load.
VCC-36952 Unresponsive wallboard redirects to Configuration Manager login page.
VCC-36978 Recording API does not follow the correct timezone format.
VCC-37148 Call recording resumes when an agent pauses recording and drops off from a three-way conference call.
VCC-37257 In Agent Console, the agent monitoring window fails to update call data correctly for “From beginning of day”.
VCC-37293 Virtual Contact Center campaigns fail to dial the secondary contact numbers listed in the Local CRM.
VCC-37335 Email replies with attachments do not reach the recipient.
VCC-37352 In Agent Profile, the browser fails to play back the Interaction Sound.
VCC-37412 Mail fails to send when setting up custom SMTP server in Virtual Contact Center Configuration Manager.
VCC-37890 The email channel gives an error message after being upgraded.
VCC-37992 In Off-hook Connection Mode, agents cannot put inbound caller on hold or go to line 2 if the enhanced ringtone is turned on. Agents cannot resume back to line1 inbound caller.
VCC-37933 In Configuration Manager, the phone scripts do not show up under Scripts > Phone.
VCC-38001 Bulk update in queue subscribe/unsubscribe breaks agent login.
VCC-38002 Changing the interaction priority in queue fails to work properly.
VCC-38223 CRM API throws an error when adding a new user in tenants with Virtual Contact Center Unified Login.
VCC-38383 In Agent Console, the chat FAQ scroll bar does not function correctly, preventing agents from reading across the full text.
VCC-38778 In Local CRM, <'> is saved incorrectly as <"> in Customer or Task objects.
VCC-39048 Wallboards cannot run under i-frame after upgrade.
VCC-39426 Large image files block subsequent email deliveries.
VCC-39482 In Local CRM, email text appears on one long line and not wrapping.
VCC-40054 In Agent Console, when an inbound call on line 1 goes to post processing, the outbound call on line 2 does not appear as Busy and goes back to the Available state.
VCC-40179 Customer experience does not appear in outbound queues.
VCC-40384 Agent events reference queues from another tenant.
VCC-40797 In Agent Console, agent profile page freezes intermittently.
VCC-40957 Customer chat messages are not delivered to the agent.
VCC-41775 Queue timeout does not initiate, leaving the caller waiting in a queue.
VCC-41842 Voicemail delivery message plays an incorrect message for the agent after 9.9 upgrade.
VCC-41937 Wallboards display an error refresh frequently.
VCC-41950 If the mandatory chat transaction code or TCL is enabled for a chat queue, when you click work offline before you end post processing in order to select a TCL, the agent status changes to Available.
VCC-41970 After closing the Agent Console window and relaunching it from the Single Sign-On panel, a message shows: Connection Closed.
VCC-41973 Transaction Codes and wrap-up codes does not appear in the Recording Index report.
VCC-41996 In Agent Console the login fails if the tenant name contains the following string: onend.
VCC-42031 SLA emails go to an invalid email address following the VCC 9.9 upgrade.
VCC-42223 In Agent Console, the agent status does not match with their status shown on the Agent Directory.
VCC-42393 Missing Caller ID creates issues in Virtual Contact Center Customer Experience
VCC-42399 Queues selected as favorite on VCC 9.9 are not visible on VCC 9.8 and vice versa.
VCC-42432 In Chat, when the Agent types <on> the other party sees it as <_on>.
VCC-42435 Chat does not pass to a chat queue if the pre-chat form contains foreign language.
VCC-42442 Running multiple wallboards throws the following error message: Warning! Internal server error.
VCC-42529 Custom SMTP Server Test button always returns Test failed.
VCC-42585 Salesforce integration has a login problem with the SameSite cookie option.
VCC-42618 SMS interactions appear with no conversation history or context.
VCC-42644 in Configuration Manager, listing campaigns takes an abnormally long time.
VCC-42762 In Configuration Manager IVR scripts, Forward to Queue > Queue timeout, is not working when Queue Conditions is selected.
VCC-42779 In external CRM the Edit button does not work if you launch My Recording in an external pop-up window.
VCC-42973 Memory issue causes processing delays in telephony and status changes.
VCC-43059 Sending a hyperlink in chat shows as plain text.
VCC-43074 Callbacks occur after the cancellation period is expired.
VCC-43084 Agents do not show up in the list with selected CRM integrations.
VCC-43149 In Agent Console, long queue names or agent names do not show up entirely under group roster in.
VCC-43161 Unable to delete records from a dynamic campaign.
VCC-43433 Regular Configuration Manager tenants cannot update their password after it expires.
VCC-43437 Chat interactions are offered to multiple agents.
VCC-43439 When changing the agent profile in Agent Console, a pop-up error says screen pop is not defined.
VCC-43478 On inbound SMS, custom text fields are not recognized.
VCC-43479 On inbound SMS Get Customer Info for an email is case sensitive.
VCC-43526 Unable to play any audio file from the Configuration Manager Audio Files tab.
VCC-43650 Custom screen pop opens twice on the outbound calls.
VCC-43651 Custom screen pop is missing on manual and click-to-dial calls.
VCC-43768 Administrator's edit restriction on workplace setting does not work at the agent level.