Enhanced Chat Editor and FAQs

We have enhanced our Chat editor and FAQ for 8x8 8x8 Contact Center chat channel. The chat editor in (Undefined variable: 8x8VariablesSet.AgtConsole) allows you to insert rich media FAQs directly into the messages and share with customers during a chat interaction. Alternatively, you can insert them as a link to HTML content. The chat editor supports regular text formatting, images, and links.

To insert an FAQ response during a live chat, go to Help > FAQ from the Control Panel menu, search for relevant information, and click Send in the live chat.

Note: Tables and more complex HTML elements or content are not supported by the editor, and will always be inserted into the chat as a link to the HTML content.

HTML Tags in Chat Editor

 

Type HTML Tags
Supported tags (inserted directly)
  • Text Formatting: <div>, <article>, <blockquote>, <h1>, <h2>, <h3>, <h4>, <h5>, <h6>, <p>, <span>, <i>, <b>, <u>, <sub>, <sup>, <em>
  • Links: <a>
  • Lists: <ul>, <ol>, <li>, <dd>, <dl>, <dt>
  • Images: <img>
  • Other tags: <hr>, <br>
Not supported tags (inserted as link) <table>, <tr>, <thead>, <td>