What's new in 8x8 Work for Mobile 11.7 release?

In this release of 8x8 Work for Mobile, we are introducing the following enhancement:

Disable resolution of contacts on ring group calls

When you import your contacts from 3rd parties such as Google, Microsoft, or Outlook in your 8x8 Work for Desktop/Web app and you receive a call in the desktop/web/mobile app, the Caller ID is recognized. By default, Ring Groups displays information according to the settings made by the admin in the Ring Group Caller ID section in 8x8 Admin Console. If you do not want to see your personal or company contacts resolved when you receive a call on 8x8 Work for Mobile you must toggle off the Resolve Ring Group calls against available Contacts on your account in the desktop/web app.

To check the settings, or to enable/disable the toggle to synchronize Ring Group calls with your available Contacts:

Note: Before enabling the toggle you must have imported contacts from 3rd parties such as Google, Microsoft, or Outlook.

  1. Log in to 8x8 Work for Desktop/Web using your credentials.
  2. On the navigation menu, click Settings > Contacts.
  3. Toggle on/off Resolve Ring Group calls against available Contacts.
  4. Restart 8x8 Work for Mobile to update the settings.

For details on features introduced prior to this release, see our list of previous releases.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app).