What's new in the 8x8 Work for Mobile 10.8 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Improved accessibility for presence status icons

The Available and Offline status icons in 8x8 Work for Mobile (formerly and ) now feature symbols in addition to their previous color differentiation, preventing the issue of the Available, Busy, and Offline statuses from looking identical to a colorblind user. Now, you can tell all presence statuses apart at a glance!

Ability to reply to device-based 8x8 message notifications from outside the app

Let’s say you receive an 8x8 chat message while using another app on your device; you can now reply directly to the chat notification without needing to move away from where you are on your device! Simply drag the chat notification down to open your keyboard and reply. Once you reply to the message this way, the message is marked as Read as it would be if you replied from within the app.

Improved in-app help for call queues

As an 8x8 call queue user on iOS, you now receive an in-app help introduction to call queues in 8x8 Work for Mobile! As a new user, or as a returning user upgrading to version 10.8, when you first open your Calls list and go through your user introduction prompts below the app header, you also see an introduction to call queues that, when confirmed, directly takes you to Calls > Queues in the app!

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.