What's new in the 8x8 Work for Mobile 10.7 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Ability to view call quality on the other party’s end of the call

During an active call, in addition to being able to view call quality information about your end of the call, you can now view call quality information about the other party’s end of the call as well! At a glance, you can see whether the other party’s call quality is good (green), average (yellow), poor (red), or disconnected (gray), letting you know which end of the call any call quality issues can be fixed from. The party on the call suffering from poor call quality can then switch to a stronger data channel: for example, if their cellular data signal is poor, they can improve their call quality by switching to nearby Wi-Fi or by enabling carrier minutes.

To see more details, simply tap the Call quality icon on the other party’s portrait. Your own call quality remains accessible in the upper-right corner of the call screen. If the call quality is showing as average or poor, the call metrics shown are more granular to help you identify the source of the problem, including:

  • Quality score (inbound and outbound)
  • Bitrate (in kilobits per second, inbound and outbound)
  • Packet loss rate (inbound and outbound)
  • Round-trip time (in milliseconds)
  • Average jitter (in milliseconds, inbound and outbound)
  • Codec used for the call

Enhanced display for call forwarding answer delay

If your phone system administrator has changed the duration after which an incoming call is forwarded to voicemail (found under Profile > Settings > Account Settings > Call Forwarding), 8x8 Work for Mobile now accurately reflects the admin-selected time rather than the default of 15 seconds.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.