What's new in the 8x8 Work for Mobile 10.5 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Ability to see your current call quality

If your call quality is poor, it always helps to know where the problem is. During an active call, 8x8 Work for Mobile now shows you the call quality on your end of the call! At a glance, you can see whether your call quality is good (green), average (yellow), or poor (red).

To see more details, simply tap the call quality icon; if your call quality is showing as average or poor, the call metrics shown are more granular to help you identify the source of the problem, including:

  • Quality score (inbound and outbound)
  • Bitrate (in kilobits per second, inbound and outbound)
  • Packet loss rate (inbound and outbound)
  • Round-trip time (in milliseconds)
  • Average jitter (in milliseconds, inbound and outbound)
  • Codec used for the call

Note: The call quality indicator shows you problems that are detected on your end of the call; issues such as a poor microphone on the other party’s end, for example, do not affect your measured call quality.

Ability to add 8x8 Work widget to your home screen

Need a way to see whether you’ve missed a call in 8x8 Work directly from your device’s home screen? As an iOS user, you can now set up an 8x8 Work for Mobile widget on your device!

In the widget screen to the left of your home screen, tap edit at the bottom of your widget screen, and then tap + at the top-right corner of your screen to bring up a search bar. In the search bar, look up <8x8 Work> to find an 8x8 Work for Mobile widget, and choose from a smaller or larger widget size. Once you set up an 8x8 Work widget, you can view your two most recent missed calls (or, if there are no missed calls, your two most recent calls overall).

Note: This feature applies to widget functionality starting with iOS 14.

Enhancements to messages

The following enhancements apply to your messaging experience.

Ability to reply to a selected message

Let’s say someone asked a question some time ago in Robin’s group chat, and Robin now has the answer to it; Robin can now reply to the older message in the same chat without needing to copy and paste the older message! Similarly, if the message is edited by the writer, Robin’s reply reflects any changes made to the original message.

To reply to a message, scroll back to the message you want to reply to, and hold down on it to bring up a menu. From the menu, select Reply; this brings the selected message into a new message where you can write your answer. Once you are finished typing, send the selected message accompanied with your answer to it.

Improved chat room creation process

When creating a chat room in 8x8 Work for Mobile, the control to make the room public or private is now more visible for an improved experience.

Ability to search keywords across all messages

Let’s say Robin is trying to find a past conversation about an important project, but doesn’t remember which chat the discussion took place in; where Robin previously could search for contacts, Robin can now also search for keywords across all chat rooms or all individual chats, making it easier to find important discussions!

In the header of the app, tap the Search icon to bring up the search screen. In the search bar, enter one or more keywords that you want to search for. If you enter multiple keywords, 8x8 Work searches for messages and rooms where one or more of the keywords appear. For example, a search for <cats dogs> will bring up messages that mention either <cats> or <dogs>, or both at once.

Note: Keyword search in 8x8 Work for Mobile does not support booleans.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.