What's new in the 8x8 Work for Mobile 10.3 release?

We have introduced the following enhancements and changes in 8x8 Work for Mobile!

For details on features introduced prior to this release, see our list of previous releases.

Enhancements to calls

The following enhancements apply to your calling experience.

Access to call recordings via 8x8 Work for Mobile

You now have the ability to access your 8x8 Work call recordings on the go! Instead of accessing call recordings only via 8x8 Work for Desktop, you can now go to Calls > Recordings in the mobile app as well!

Enhanced call forwarding setup for user extensions

If your organization is an X Series customer and you have set up 8x8 Work for Mobile to forward calls to another user in your organization, you now have the ability to select the destination user by name rather than only by extension number.

When you open your user profile page and go to Settings > Account Settings > Call Forwarding, and for one of the forwarding conditions select Company directory, you can search for a colleague by typing their name rather than only being able to search via extension number.

Ability to open advanced call forwarding rules via link to 8x8 Admin Console

If your organization is an X Series customer and you have created custom call forwarding rules for yourself, you now have the ability to open your advanced call forwarding settings in 8x8 Admin Console from 8x8 Work for Mobile!

From your user profile page, simply go to Settings > Account Settings > Call Forwarding, and click the link that leads to your advanced call forwarding rules in your 8x8 account settings. Log in with your usual 8x8 credentials to open up your advanced settings in your mobile browser.

Enhancements to messages

The following enhancements apply to your messaging experience.

Ability to share a link to a room in another chat or room

Let’s say Mel has created a new public chat room concerning updates to the AcmeJets mobile app, and wants to let people in the corresponding room for the desktop app know about the new room; Mel can now share any public chat room as a link when messaging colleagues one-on-one or in a different room!

Note: You cannot share private chat rooms.

While in a public chat room you want to share, open the More options menu, and select Share room. Then, choose which rooms and/or one-on-one chats you want to share the room to, and confirm. The link to the shared room, accompanied with pre-generated text, appears in the chats you shared to.

Enhanced handling of former colleagues in chat rooms

Let’s say Sam’s colleague Jan leaves the company; in chat rooms where Jan participated, Sam continues to see Jan’s name and messages, but now no longer sees Jan in the list of room members, as well as in the selection list when someone tries to @mention someone with a similar name.

Updated name for your list of meetings

The label for your list of meetings (formerly Meet) now shows up as Meetings.

Additional change: end-of-life for iOS 12 and 11 support

As an iOS user, you must upgrade to iOS 13 or newer in order to run 8x8 Work for Mobile.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app). For details on the latest new features, see our list of what's new in the current release.