What's new in 8x8 Work for Mobile 11.8 release?

In this release of 8x8 Work for Mobile, we are introducing minor improvements to the user experience and some minor bug fixes. We also introduced the following enhancement:

Ability for supervisors to filter in the Mobile Supervisor app

Supervisors with access to 8x8 Supervisor Workspace and the Mobile Supervisor app will now have the ability to filter by agents, agent groups, queues and media type. This new functionality will allow supervisors to view and display relevant metrics on their mobile device. Supervisors will also be able to manage their agents and queues more efficiently, while ensuring adequate coverage for their 8x8 Contact Center. To learn more, see mobile supervisor filter option and about supervisor workspace.

Note: The filtering functionality in the Mobile Supervisor app is currently in Beta and only available to supervisors.

For details on features introduced prior to this release, see our list of previous releases.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app).