What's new in the 8x8 Contact Center 9.9 Release?
We have introduced the following enhancements to improve the productivity of agents, supervisors, and administrators in our new release of 8x8 8x8 Contact Center.
- Introducing 8x8 Secure Pay
- Introducing the Answer Machine Detection (AMD) Service
- Ability to Detect TCPA-Listed Phone Numbers via Carrier Call Blocking (CCB)
- Improved Call Handling via Phone Connection Mode and Auto Answer
- Introducing Workplace Setting Validation
- Ability to Automatically Assign Transaction Code (Auto-TCL)
- Dynamic Campaigns: Ability to Update Live Campaigns
- Allow Agents to Skip Campaign Calls While on Auto Answer
- Relocated Interaction Transfer Button
- Enhanced Chat Editor and FAQs
- Enhanced Expert Connect
- Ability to Clone Queues
- Ability to Clone Agent Groups
- Bug fixes 9.9