What's new in March 2026?
8x8 Contact Center introduces the following releases:
Interaction Router (IR) release 9.16.10
| Release | Ticket no. | Description |
|---|---|---|
| 9.16.10 | VCC-178861 | Fixed an issue where the Monitoring tab in 8x8 Agent Workspace displayed agents as being Available even after they had already logged out. |
| 9.16.10 | VCC-179159 | Fixed an issue where supervisors were unable to change an agent’s status in 8x8 Supervisor Workspace after the first update. |
| 9.16.10 | VCC-179169 | Fixed an issue where cold transfers failed when an agent was being monitored by a supervisor who had already logged out. |
| 9.16.10 | VCC-179503 | Fixed an issue where supervisors using 8x8 Supervisor Workspace were unable to log agents out even though other status changes worked correctly. |
| 9.16.10 | VCC-180004 | Fixed an issue where adding another participant to an active call could cause the call to drop for all parties when the invited user was unavailable (such as logged out, busy, or working offline). |
| 9.16.10 | VCC-180393 | Fixed an issue where queue-level voicemail timeout settings were not applied when calls entered the queue through an External IVR. |
| 9.16.10 | VCC-180786 | Fixed an issue where cold transfers to an agent did not follow the Agent Extension script configured to forward calls to voicemail. |
| 9.16.10 | VCC-180870 | Fixed an issue where calls could drop when an agent rejected or did not answer a blind transfer that routed to a voicemail PBX Auto Attendant. |
| 9.16.10 | VCC-181092 | Fixed an issue where interactions that timed out were incorrectly marked as rejected. |
| 9.16.10 | VCC-181211 | Fixed an issue where outbound calls associated with certain queues could remain active for extended periods and result in incomplete or missing call recordings. |
| 9.16.10 | VCC-181312 | Fixed an issue where the recording pause API could fail under certain conditions. |
| 9.16.10 | VCC-181578 | Fixed an issue where call recordings could be partially missing after a transfer, resulting in only part of the conversation being saved. |
| 9.16.10 | VCC-181682 | Fixed an issue where supervisors were unable to change an agent’s status in 8x8 Supervisor Workspace and received an error instead of the update being applied. |
| 9.16.10 | VCC-181891 | Fixed an issue on specific cluster where the second agent’s recording after a blind transfer was not linked to the 8x8 Contact Center interaction, causing the recording duration to appear as 0 seconds and preventing transcription. |
| 9.16.10 | VCC-181945 | Fixed an issue where certain interactions were not properly closed after wrap-up, resulting in reported durations of more than 24 hours. |
| 9.16.10 | VCC-181990 | Fixed an issue where some calls were terminated by the system shortly after starting and did not display journey details in 8x8 Analytics for Contact Center. |
| 9.16.10 | VCC-182425 | Fixed an issue where calls placed to 8x8 Engage users through click-to-dial failed to respect no-forwarding rules. |
| 9.16.10 | VCC-182464 | Fixed an issue where an agent could become locked in an active interaction state during a transfer attempt when the destination repeatedly declined the call. |
| 9.16.10 | VCC-182543 | Fixed an issue where the receiving agent’s call recording was missing after a blind transfer in 8x8 Contact Center. |
| 9.16.10 | VCC-182575 | Fixed an issue where certain Automatic Call Distribution events, including agent status updates and interaction state changes, were not forwarded to Analytics systems. |
| 9.16.10 | VCC-83882 | Fixed an issue where the final unassigned event after a cold transfer timeout could report the wrong reason value, causing a no-answer outcome to be classified incorrectly. |
