What's new in 8x8 Work for Mobile 12.1 release?

The 12.1 release of the 8x8 Work for Mobile introduces the following features and enhancements :

Ability to set pause reasons in 8x8 Engage Contact Center queues (Limited Availability)

Importnatn! The pause reasons in 8x8 Engage Contact Center (CC) queues is currently on a limited availability. Contact the 8x8 Support for further assistance.

Customer engagement specialists can now choose a reason when pausing their Contact Center (CC) queues in 8x8 Engage.

This enhances clarity and workflow visibility for agents employing 8x8 Engage, especially in the areas of analytics or user activity tracking by supervisors.

The following pause reasons are now available:

  • Work offline
  • Break

While paused, agents won’t receive queue calls and can’t interact with the queue.

Note: These options are available in My Queues only when enabled by administrators in the 8x8 Configuration Manager.

How to Pause a Queue:

  1. Navigate to the My Queues screen.
  2. Tap Pause.
  3. Select a reason: Work offline or Break.

    You can switch the reason for the pause whenever necessary.

  4. Tap Resume to rejoin queues and start receiving calls again.

To learn more about pausing the Contact Center call queue, see 8x8 Engage - Manage queues on mobile and 8x8 XF Workspace - Manage queues on mobile.

Enhanced Profile View behaviour

8x8 Work administrators now have more control over user profile customization:

  • The profile camera icon is hidden from users if disabled in Work Apps Settings via the 8x8 Admin Console.
  • This ensures users cannot change their profile picture unless explicitly allowed.

Note: By default, this setting is enabled. To restrict changes, admins must toggle off Allow users to change their profile picture in the 8x8 Admin Console. For more information, see 8x8 Admin Console - Configure Work Apps Settings.

Update your profile picture: Users will not see the profile camera icon if the admin disables it.

To learn more about customizing your profile image, see 8x8 Work for Mobile: Get started - How do I upload my profile image?

Other updates and enhancements in version 12.1

  • Meeting Features: Dynamically enabled or disabled based on license capabilities
  • Accessibility Enhancements:

    • iOS: In-call options, message list, global search, new room creation, and widget details.
    • Android: Toolbar navigation, colour contrast, and message selection behaviour.
  • Includes various bug fixes for better accessibility, stability, and UI consistency across platforms.

For details on features introduced prior to this release, see our list of previous releases.

Previous releases

The following features and enhancements were introduced in previous versions of 8x8 Work for Mobile (formerly known as the Virtual Office mobile app).