A user is any Virtual Office contact assigned with 8x8 services (licenses) and permissions. If you would like your contact to communicate via phone, you need to promote it to a user by assigning a service, a telephone number, and an extension number. You may have created a contact with minimum requirements and saved in your tenant. You now need a physical device for the user and to activate it. A softphone is assigned by default.
You can create individual users or create them in bulk. To create multiple users at once, see Create Users in Bulk.
To set up users and configure additional features:
Click to save the user.
Configure a user for more features such as voicemail, caller ID, call forwarding rules, hold music for the callers, emergency address, and more:
Refer to the following frequently-asked questions for more information:
While editing a user, scroll down to Voice basic settings, and next to Device model, choose a different device from the list. You must activate the device by entering the MAC address or Activation Code.
You can activate a device by going to Users > Voice basic settings > Device model and selecting an available device:
An audio codec is used for voice calls. The codec specifies a certain ratio between audio quality and compression. A codec with a higher compression uses less bandwidth (better for sites with a less performance-intensive internet line) but offers lower fidelity, which causes poorer sound quality.
While editing a user, scroll down to Voicemail settings, and click Reset Password next to Voicemail password. Then, enter the new voicemail password; the new password must be numeric-only and contain a minimum of six digits.
If you are in the process of porting a number to 8x8, it cannot be used as caller ID until it is verified or successfully ported. Once the number is successfully ported to 8x8, then it is automatically available in your caller ID list of numbers.
The audio file is a music or message used for callers hold music, auto attendants prompts, call queues greetings, and ring groups music. The audio file repository can be accessed from Users edit page. While editing a user, go to Music-On-Hold and click Change next to the default audio file. The Audio files page opens. Click next to the audio file that you like to delete. You can also access the audio files from Auto Attendant, Call Queues, and Ring Groups edit pages.
With call recording capability, 8x8 Virtual Office users can record calls, delete, and listen to their calls from their Virtual Office desktop app or Virtual Office mobile app. While creating a user, go to Call Recording and select the option to record the calls. If you allow users to record their calls selectively, they must manually press record when a call is offered to them. You can configure the call recording further if you want the system to announce recording to the user, or caller, before recording. Once a call is recorded, you can access it under the main menu's Call Recordings. For a quick access, filter it by date or user's name. If a user deletes a recorded call on their end, it still shows up for the supervisor and in the Configuration Manager.
Calling country determines the destination of your calls and helps expedite dialing.
Yes, emergency address is a service location address for 911 emergency service. The address for each user must be accurate and verified. This address is used whenever someone makes an emergency call from that phone number or extension. By default the system uses the site's address as the emergency address but you can choose a different emergency address for each user.
While editing a user, go to the Fax notification settings and select a fax number. Enter your choice of notification, and the user's email address to receive email notifications. Note that the settings in Configuration Manager can be changed by the user from within Virtual Office desktop app. To set up the fax notification, you have the following options:
To set up an analog fax machine, you need to create a user first, then assign a service and an analog fax device.
To set up an analog fax machine:
You can forward your faxes from an analog fax machine to another user when the fax machine is broken or not responding. To forward your faxes, you need to set up call forwarding rules for the analog fax machine. Create and save a user with the proper services and permissions for the analog fax machine and assign the analog fax device before you set up the call forwarding rules
To forward analog faxes:
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