Virtual Office allows you to replace dead air with hold music or your business announcement. When you put your callers on hold, you can play a hold music or announce a marketing message until the call is resumed. See our Knowledge base article about how do I change my music-on-hold.
To assign hold music to a user:
As an administrator, you can add or record new audio files to the audio library, and replace the default audio with a custom audio file. The audio files must have the AU, WAV, VOX, and MP3 format.
To add a hold music audio file:
You can change Music-on-hold for multiple users via Bulk Edit. Prior to this release, you could change the Music-on-hold for each user individually.
To change the Music-on-hold in bulk:
Review the report to see whether all selected users with their music-on-hold are correctly updated. Click Confirm Bulk Edits. A new task is created. You can monitor the task's progress in the Tasks area.
To delete the existing hold music:
Go to Home > Users.
Refer to the following frequently-asked questions for more information:
The audio file is a music or message used for callers hold music, auto attendants prompts, call queues greetings, and ring groups music. The audio file repository can be accessed from Users edit page. While editing a user, go to Music-On-Hold and click Change next to the default audio file. The Audio files page opens. Click next to the audio file that you like to delete. You can also access the audio files from Auto Attendant, Call Queues, and Ring Groups edit pages.
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