When you assign a service to a contact (upgrade a contact to a user) or create a new user, the system automatically sends a welcome email to the user. The welcome email includes the user's name, extension and phone number, the phone model, and more.
To disable sending onboarding information to users:
You can send a welcome email later after a user is created. Go to Home > Users and click Send welcome email from the menu next to the user.
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