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Set up Voicemail Access PIN and Notification

As a phone system administrator, you can define voicemail greetings, and set up voicemail notification and voicemail password for each user. Whether it is an external voicemail greeting, internal voicemail greeting, or general voicemail greeting, you can manage them all from the user's profile:

Manage Audio Files Library

An audio file is a music or message used for voicemail greetings. All audio files are either uploaded or recorded by administrators and deposited in a central location. Audio files can be accessed via Configuration Manager main menu. You can view the list of uploaded audio files, search, play, edit, delete, and download them from a central location.

Notes can be used to add context to your audio files. For example, if you provide your audio file in multiple languages, you can leave a note to indicate the language in which the file is recorded. For easier audio file location, you can sort the list by Name and Notes columns.

To manage audio file repository:

  1. Log in to Configuration Manager.
  2. In the main menu, go to Home > Audio Files.
  3. Click +Create Audio Files then select one of the following options:

  4. Click to play the audio file.
  5. Click to control the playing speed when listening to the music. You can select from 0.5x, 1x, or 2x.
  6. Click to download and save to another location.
  7. Click to edit or delete the audio file.

Audio files repository can also be accessed from Users edit page. While editing a user, go to Voicemail settings > Default audio file will be used and click Change. You can also access the audio files from Users > Music-on-hold, Auto Attendant > Call Handling Menus, Call Queues > IVR Message, Call Queues > Voicemail settings, and Ring Groups > Voicemail settings.


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