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What's New in the VO-Configuration Manager 1.11 Release?

In this release, we have introduced new features and enhancements to improve overall productivity.

Ability to Swap Licenses for Virtual Office Users

You can now easily swap licenses for Virtual Office users without the need to remove the license. Prior to this release, upgrading or downgrading a user license required you to remove the license, or remove the user and create another user with the upgraded or downgraded license. In the new behavior, however, you can upgrade or downgrade the licenses by simply selecting another license from the list. This new capability only applies to Virtual Office users.

Depending on the license type, different capabilities appear in the user profile. For example, a user with a Lobby license type does not have Single Sign-On settings, whereas a user with X4 license appears with Single Sign-On settings in the user profile. When you upgrade or downgrade a license, historical information such as voicemails, messages, and extension numbers are retained. Since the extension numbers do not change, user groups such as ring groups and call queues are not affected. For details, see our content on upgrade or downgrade user licenses.

Notes:
-You cannot swap licenses for VCC or VO-VCC users.
-There is no restrictions specific to regions (UK or US).

Ability to Hide the Virtual Contact Center Extensions in Contact Directory

You can now hide the name and number of the Virtual Contact Center users in the company contact directory. Prior to this release, you could only control the visibility of the Virtual Office users. For example, if Robin is a VO-VCC user, he has both Virtual Office and Virtual Contact Center licenses, therefore he appears twice in the contact directory: once with Virtual Office extension 1002 and once with Virtual Contact Center extension 6001. You may show both Virtual Office and Virtual Contact Center extension numbers, just one, or no extension numbers for the VO-VCC user.

The display VCC contact in the contact directory is enabled by default. If you disable the option, the name and number are no longer visible in contacts. To hide a Virtual Contact Center user from the company directory, go to Home > Users and while editing a user, click to disable the option under Basic information > display VCC contact in company directory. For details, see our content on Virtual Contact Center contact directory.

Ability to Select Barge Monitor Whisper Admins from All Sites

The Barge Monitor Whisper (BMW) group admin is a user with privileges to barge and monitor the phone conversations of the members of a group. Previously, a BMW group admin was restricted to monitor a BMW group belonging to a site that they were part of. In this release, we allow BMW admins to monitor BMW groups belonging to any site. The new enhancement removes the site restriction for BMW group admins.

To find a new BMW admin from any site, go to Barge Monitor Whisper Groups > Group Admins and while editing a group, select any admin from the list. For details, see our content on how to set up Barge Monitor Whisper.

Modified the Default Value for Ring Group Total Alert Time

We have now increased the default duration to alert a ring group member to 15 seconds. This value defines how long an incoming call should ring before moving to the next member. With the new enhancement, each member gets 15 seconds by default instead of ten seconds, which increases the number of rings to about three rings. The maximum alert time is 180 seconds.

To modify the total time, go to Ring Groups > Total time to alert a member while editing a ring group. For details, see our content on how to set up a ring group.

Release 1.10

In this release, we have introduced new features and enhancements to improve overall productivity.

Updated Profile Policy

Virtual Office desktop app end users can set their preferences via Account settings, for features such as voicemail, music on hold, caller ID, call forwarding, and more. These settings are available to users by default. We have introduced new profile policies that can limit access to these settings. As an admin, set these permissions in the Configuration Manager's Profile Policies page. As an extension user, you can invoke the account settings via the Virtual Office desktop app to view the settings you are allowed to define. For example, if you want to prevent extension users to edit their fax settings, from the main menu, open Profile policies and enable this control. For details, see our content on how to Edit the Master Profile Policy.

As an Admin:

As an Agent:

Introduced Users Bulk Edit via User Interface

Do you need to change user information such as language, address, or call recording settings in bulk? You can now modify the same property for many users at once via the Configuration Manager interface. Using bulk edit, you can change the user information for multiple selected users, review the changes before performing the bulk edit, and cancel the bulk user edit operation at any time.

From the Users page, select the desired users, then select Bulk Edit. Choose the properties you want to edit and review the edited properties before committing them. For details, see our content on how to Edit Users in Bulk.

You can undo edits to the properties by going back in the review page. Review the summary of chosen edits and proceed to commit.

After committing the desired edits, you can access a report detailing the task completion. To download and view the report, go to the Tasks page.

The uploaded tasks are processed and listed on the Tasks page. You can access the list of tasks in progress with the ability to download the error report. Download the reports for more information and decipher the process updates.

To cancel an upload request that is in progress, simply cancel the request. The report indicates the number of rows processed and provides details.

Enhanced Bulk Uploading Process

In bulk upload, the basic and advanced templates are now merged into one. We offer a single template which includes all supported fields (nearly 50). When you click to download the template, you can simply select the desired columns. We pre-select a few columns. To learn more about bulk upload, see Create Users in Bulk.

During bulk upload of users, you can now validate the data in your file beforehand, fix the errors, and then continue to process. If you have a large number of users to upload, this feature comes in handy. The options to validate, and validate and process are available in the Bulk upload screen.

In the Process user report that you download from the Tasks page, the UserValidateDetails column provides guidance regarding the encountered error on the row and how to fix it.

Best practice: While preparing data for bulk upload, we recommend you to verify the information in the CSV file with the information in our Bulk User Upload Template Fields.

Ability to Set the Ring Timer for Ring Groups

As an admin, you can specify a timer for how long to alert a member before moving the call to the next member or to the ring no answer rule. For details, see our content on Set up Ring Groups and Add Members.

Ability to Clone Auto Attendants

Do you have a lengthy auto attendant menu that must be replicated for multiple offices or in multiple languages? You do not have to build these auto attendants all over again. You can now clone an existing auto attendant and edit the site or language information, select a phone number, and get them going quickly. For details, see our content on how to Clone Auto Attendants.

Improved the Start-up Performance for Configuration Manager

We have introduced performance improvements for loading up Configuration Manager, cutting the start-up time in half.

Data presented in the information panel such as user information is now cached allowing you to view the previously accessed information quicker than ever before.

Renamed Voicemail Password to Voicemail Access PIN

To eliminate any confusion between user account password and voicemail password, we have renamed the voicemail password to voicemail access PIN. For details, see our content on set up Voicemail Access PIN.

Support for Partial Matches in Call Forwarding Rules

When creating or editing a call forwarding rule, you can now search for selected callers with partial matching phone numbers. For example, you specify that all calls coming from a particular area code must be blocked. Enter the country code as well like in 1 408, for a better experience. To create a new call forwarding rule, go to Home > Users and click to edit a user, and add a new call forwarding rule. For details, see our content on Set up Call Forwarding Rules.

Speed Dial Target is Correctly Shown for Call Park Extensions

When creating a speed dial to an existing call park extension, the Dial to field now shows the target correctly in the speed dial. For details on how to create call park extensions, see our content on Set up Call Park Extension. For details on how to create speed dials, see our content on Add speed dial keys.

Before:

Now:

Device Activation Code Now Appears After Saving Users

The device activation code no longer appears under Voice Basic Settings before the user is saved. Once the user profile is saved and ready, the device activation code appears. The user can then activate the device using that code. Prior to this release, the device activation code was available while creating a user. For details, see our content on Activate a device.

See our content for all Previous releases.

 


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