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What's New in the VO-Configuration Manager 1.16 Release?

In this release, we have introduced the following feature enhancements:

Ability to View the Number of Suspended Licenses

You can now view the number of suspended licenses in the Licenses page. Suspended licenses are not usable and cannot be assigned to users. A license may be placed in suspended status if the license was removed from your system by 8x8 team or is associated with a user who is deactivated. For details, see our content on review licenses. Click the info icon next to a license to see the report. To see the number of suspended licenses, go to Licenses page and click on the info icon in the Quantity column.

Note: Only those license types with a suspended license appear with the info icon.

Renamed Bulk User Report Columns for Voice

Renamed the following columns for bulk user report:

Column Head (before) Changed to: Description
ExternalCallerID.DisplayName User.Voice.ExternalCallerName The name used for the external calling number (15 characters long). If the external calling number is a shared number such as a mainline number, then this is not needed.
User.Voice.ANINumberType User.Voice.ANI A telephone number including the country code used as the user's external caller ID.

To access the bulk user report, go to Home > Bulk upload and click to Download .CSV template. For the list of columns, see our content on the bulk user upload template.

Enhanced Group Call Pickups to Search by Extension Number

You can now search group call pickups by an extension number. Prior to this release, you could only search the pickup groups with a group name. To search for a group call pickup by an extension number, go to Home > Group Call Pickups and enter the extension number you are looking for. For more information, see our content on group call pickups.

Enhanced Info Panel to View Device Model Information

You can now find the device model in the Info Panel which specially helps when selecting a DECT base or an ATA terminal. Prior to this release, you could only see the device type. To check the device model at a quick glance, go to Home > Devices and click View device report. Click on a device to open the Info Panel and view the details. For details, see our content on view devices.

Improved Phone Number Search

You can now search the international phone numbers by entering plus sign + and the country code. For example, to easily locate +1 408 334 4564, enter +1 408 and to locate +44 121 704 4455, enter +44. Prior to this release, entering 44 presented all numbers containing 44 such as 1 901 344 4589.

To search for a number, go to Home > Phone numbers and enter the + country code in the Search box and press Enter on your keyboard. The results appear in the page. For details, see our content on searching phone numbers. This enhancement can also help find phone numbers when working with other features such as automatic call handling.

 

Corrected Behavior: Ability to Change the Order of Members in Ring Groups (Firefox Users)

Firefox users can now change the order of users in the ring group. Prior to this release, this feature was working for Chrome and Microsoft Edge browsers. To change the order of a ring group, go to Home > Ring Groups and click edit to see the Members. Move the members by dragging and dropping it to the right order using. For details, see our content on setting up a ring group.

Bug Fixed: Returns Correct Results when Searching Help Center

The search box under Help Center now returns the right results from the Knowledgebase. To enter a new search, go to Home > Help Center, enter a search phrase and press Enter on your keyboard. The results from the 8x8 Knowledgebase show up. For detail, see our content on how to get support.

What's New in the VO-Configuration Manager 1.14 Release?

In this release, we have introduced the following feature enhancements:

Ability to Edit Names of Multi-port Devices

Naming the base unit of a multi-port device such as a DECT base or an ATA device, helps you in locating the device quickly. Let’s say your sales and support teams use separate DECT devices, naming the base units appropriately allows you to assign or remove the right devices to the group members.

In the Configuration Manager, go to Devices. From the list, select the desired multi-port device, go to the device report, select the specific base unit, and edit the name. You do not have to go to the user record to change the base name any more.

Improved Usability in Line Number Porting

During number porting process, the phone numbers requested for porting are assigned with temporary numbers to facilitate business continuity. You are not allowed to change these numbers once assigned. Previously, while selecting temporary numbers manually, the drop down menu gave you an impression that you could select from a menu of choices, which was not the case. The behavior is now resolved. You do not see the drop down menu anymore.

Improved Usability While Selecting Drop-down Menu Choices

In Configuration Manager, the drop down menu choices for all settings now show the choices in proximity to the selected choice. Let’s say you have previously assigned US-Pacific as the timezone for a user and you need to change it to US-Eastern. When you click the drop down menu for timezone, the choices close to the selected choice such as US-Central, US-Eastern are shown minimizing the scrolls in a long menu and improving the usability.

Bug Fixed

In systems where you had VCC licenses from multiple regions (e.g. US and UK), while assigning a VCC license to a user, even if a US license is selected, after saving the user it showed the license from another region such as UK. This was a cosmetic issue that is resolved with the first alphabetical license name being shown, instead of the correct license name.

See our content for all Previous releases.

 


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