What's new in 8x8 Admin Console 1.22 release?

We have introduced the following new features in the 1.22 release:

Say hello to 8x8 Admin Console!

8x8 Configuration Manager is now 8x8 Admin Console. Please note that we have adopted this change in the documentation.

In recognition of the increased importance of digital tools and changes to how we all work, the 8x8 products and services you work with are getting new names as part of their transformation:

And more!

Introducing Role-based access control

In the previous release, we released 8x8 Role-based access control (RBAC) in limited availability. This feature is now available to all users with some enhancements.

8x8 RBAC is a mechanism around roles and privileges to manage 8x8 Work administration. It allows you to assign permissions to users based on their role within an organization. RBAC lets users have access rights only to the information they need to do their jobs and prevents them from accessing information that doesn't pertain to them. Roles can be used to address multiple needs of your business, from security and compliance, over efficiency and cost control.

Let’s say your business needs a role with permissions to configure the entire phone system, a role with permissions to just create sites and users, or a role to manage work groups such as call queues and paging groups. 8x8 RBAC now offers predefined roles and the ability to create custom roles with site specific scope to meet the varying business needs.

Learn more about how to create and assign roles.

Multi-language transcription policies

Note: Multi-language transcription is currently only available to Contact Center Speech Analytics customers on X Series.

With multi-language transcription policies, administrators in 8x8 Virtual Office - Configuration Manager can set policies for which calls are transcribed and in what language those calls are transcribed. This let’s you perform speech analytics on non-English phrases.

For example, if you have a Contact Center with queues in English and Spanish, and you can now transcribe the calls in the Spanish queue so your transcriptions are accurate to the language spoken on the call. This is a major benefit as your calls in non-English are transcribed correctly.

The administrator can set a policy at the agent or queue level, assign and unassign the transcriber and language individually or in bulk. Languages include: French (CA) , Spanish (US), and several flavors of English.

Learn more here: Multi-language transcription policies

What's new in 8x8 Admin Console 1.21 release?

We have introduced the following new feature in the Configuration Manager 1.21 release:

Introducing Role-based access control

8x8 Role-based access control (RBAC) is a mechanism around roles and privileges to manage Virtual Office administration. It allows you to assign permissions to users based on their role within an organization. RBAC lets users have access rights only to the information they need to do their jobs and prevents them from accessing information that doesn't pertain to them. Roles can be used to address multiple needs of your business, from security and compliance, over efficiency and cost control.

Let’s say your business needs a role with permissions to configure the entire phone system, a role with permissions to just create sites and users, or a role to manage work groups such as call queues and paging groups. 8x8 RBAC now offers predefined roles and the ability to create custom roles with site specific scope to meet the varying business needs.

Learn more about how to create and assign roles.

Limited Availability

This feature is currently in limited availability. It is available to select 8x8 customers only.

Support for multiple fax DIDs per user

You can now assign multiple fax DIDs per user. Let's say your company employee, Rob manages communication with clients in San Franciso and New York. He receives faxes from his clients daily and has a difficult time sorting them. You can now assign Rob with two or more fax DIDs to manage his business needs. Rob can share separate numbers with his clients in the two cities and receive faxes on separate numbers for convenient sorting.

To assign fax DIDs to a user:

  1. Go to Users from the menu.
  2. Select to edit a user from the list.
  3. From the navigation menu, select Fax notification settings to scroll down.
  4. Select fax numbers from the list of available numbers.

  5. Add the relevant fax notification settings.
  6. Click Save.

Once the fax numbers are assigned to users, they can simply log into the 8x8 Work for Desktop, go to the fax tab, and send and receive faxes.

See our content for all Previous releases.