What's new in 8x8 Admin Console 1.25.5 release?

We are introducing the following enhancements and changes in the 8x8 Admin Console 1.25.5 release.

Ability to dedicate an 8x8 Work extension to Contact Center

Selected X Series users using 8x8 Contact Center services can now enable their 8x8 Work extension to be dedicated to 8x8 Contact Center. This feature is currently in limited availability. Previously, you had to limit a user to a dedicated VCC extension using a locked down desk phone or by assigning two separate extensions—one for 8x8 Work and another extension dedicated to VCC. In this release, we are introducing the ability to dedicate an8x8 Work extension to 8x8 Contact Center calls. Agents who are dedicated to handling call traffic pertaining to the contact center will not be interrupted by any other call traffic. This dedicated VCC extension only offers inbound queued calls or direct agent calls from the contact center. Agents can use the 8x8 Work for Desktopapp or a desk phone to handle these calls.

Limited Availability

This enhancement is currently available to a limited number of X series customers. An enhanced version of this feature will be available to the broader audience in a future release.

Features

Enable a user with a dedicated VCC extension

  1. Log into 8x8 Admin Console.
  2. Select Users from the menu.
  3. From the list of the users, select a user assigned with an 8x8 Work extension.

    Note: You must select a user assigned to a VCC-enabled site.

  4. Click and select Enable as dedicated VCC extension from the available options.
  5. At the prompt that alerts you about the implications of this action, click Continue.

    The selected user will be enabled with a dedicated VCC extension. The user can then use the extension to handle 8x8 Contact Center calls with a desk phone or the 8x8 Work for Desktop app.

    Note: In the users list, users assigned with dedicated VCC extensions are marked with icon.

  6. From the application panel, navigate to 8x8 Configuration Manager.
  7. Go to Users from the menu and notice that enabling a user with a VCC dedicated extension has created a new user in 8x8 Contact Center. You are now ready to configure the agent.
  8. From the menu, go to Channels, and notice a new channel now appears on the list. This is the phone number assigned to the user in 8x8 Admin Console.

Limitations and known issues

Handling length of variable extension

To ensure the length of an extension number complies with the extension length allowed by the chosen site dial plan, we now display a text alert when the extension exceeds the maximum allowed length. The text message alerts and allows you to resolve the issue instantly.

To view the text alert:

  1. Log into 8x8 Admin Console. Go to Users.
  2. Select to edit a user.
  3. While creating or editing a user, under Voice Basic Settings, enter an extension number. If it exceeds the maximum length allowed by the site dial plan, a text message alerts you.
  4. Edit the extension length to fit the maximum allowed by the site dial plan.

What's new in 8x8 Admin Console 1.25 release?

We are introducing the following enhancements and changes in the 8x8 Admin Console 1.25 release:

Removal of cost center assignment in 8x8 Admin Console

We have now removed the ability to assign users to cost centers in the user profile. This is now managed via 8x8 Community Portal. Learn more about cost center management.

Introducing the Audit Management Admin role

In the previous release, we introduced the Super Admin role which supersedes the permissions of the Company Admin role. This role extends privileges to manage sensitive data to other users. By default, this role is assigned to the primary admin of the PBX.

In this release, we are introducing a new admin role for audit management which allows you to audit chat conversations of all users. You can filter audit data by users, date range, keyword, attachments, and rooms. As a super admin, you can assign this role to users as needed.

Note: Due to the sensitive nature of this role, exercise caution while assigning the role to users.

To view the permissions of the Audit Management Admin role:

  1. Log into 8x8 Admin Console.
  2. From the menu, go to Roles and Permissions > Roles.
  3. In the list, notice the role for Audit Management Admin.
  4. Click to view the permissions assigned to this role. This role is assigned with audit management privileges only.

To assign the Audit Management Admin role to a user:

  1. From the menu, go to Roles and Permissions > Assignments.
  2. Click Create Assignment and select a user to assign the Audit Management Admin role. Select the scope and click Save.

Access Audit Management

As an Audit Management Admin, you can audit chat conversations of users in your PBX. Let’s say you wish to perform an audit for two of your users this past month, simply select the date range as Last Month and select Author is, and select the users from the list.

To perform audit management:

  1. Log into 8x8 Admin Console.
  2. From the menu, select Audit Management.
  3. Select the desired filters from the following choices:

    Filter Description
    Attachments Select to audit chats based on attachments exchanged during the conversation.
    Author Select to audit all users or specific users from the list.
    Date range Select the time period for audit. You can choose from predetermined date ranges or enter a custom date range.
    Keyword

    Select to filter the conversations based on specific keywords.

    Room

    Select to filter the conversations of specific rooms.

  4. Click Generate Archive to begin retrieving.
  5. Based on the volume of the data retrieved, it takes up to 24 hours.
  6. Once complete, you will notice the status changes from In progress to Completed.
  7. Click to download the file from the archive.

Note: These files are in JSON format. Use an approved e-discovery

Manage Call Recording Enhancement

The Call Recording feature has been enhanced to let you delete call recordings by filter and by bulk. You can delete as many recordings that you want to at once. You can also stop a deletion while it is in process for whatever reason. See the topic Manage Call Recording for details.

Bug Fix

We have now resolved an issue with 8x8 Auto Attendants. Previously, if the user failed to select a main menu option, the setting to route the call to a ring group or a call queue would automatically reset to direct the caller to the voicemail. We have now resolved this issue.


What's new in 8x8 Admin Console 1.24 release?

We have introduced the following enhancements in the 8x8 Admin Console 1.24 release.

Ability to display external caller ID during emergency dialing

During emergency dialing, let’s say your company wants to display the company name rather than the individual extension name, you now have the ability to set your external caller ID preferences company-wide.

Limited availability

This features is currently in limited availability. It is available in the US only.

To set up external caller ID to display during emergency dialling:

  1. In the 8x8 Admin Console, go to Company from the menu.
  2. In the Emergency Display Name, select External Caller ID from the available choices.

    Note: By default the Emergency Display Name is set to internal caller ID.

  3. Save the preferences. The external caller ID display name set for each user is displayed during emergency dialing.

Ability to remove failed porting requests

Let’s say your number porting request gets rejected. You may resubmit the request excluding a few numbers that you longer wish to port. Previously you could not remove those excluded numbers from your porting log. Now we have introduced an option to remove the failed porting requests.

To remove a failed porting request:

  1. Go to Phone numbers from the menu.
  2. In the filter, select to view the numbers which have failed to port.
  3. From the list of number which have failed porting, select a number you no longer wish to port.
  4. Click and select Remove porting request.
  5. At the prompt, confirm to remove the porting request. You are informed that the temporary number will be retained in your inventory as a claimed number.

Grouping compatible phone numbers during porting

When you submit a request to port a batch of phone numbers belonging to more than one service provider, the porting request will likely be rejected. To prevent porting failures, we now detect upfront if the phone numbers belong to different service providers and split them into compatible groups. Further, with your input, we will split the porting request into multiple requests based on the service provider. This allows you to avoid porting rejections as well as track the requests easily.

Let’s say you submit phone numbers belonging to two different providers in the same porting request, you will be alerted that the porting request is not compatible and the phone numbers need to be split into compatible groups. With your permission and input, the phone numbers will then be split into compatible groups and submitted as two separate requests.

Introducing a new Super Admin role

In this release, we have introduced a new Super Admin role which supersedes the permissions of the Company Admin role. This new role is intended to extend privileges to manage sensitive data to other users. By default, this role is assigned to the primary admin of the PBX. In addition to the permissions assigned to the Company Admin role, this role has the key permission to access and manage sensitive data:

As a Super Admin, you can extend permissions to manage sensitive data to other users in the company. To access sensitive data, you must grant the relevant permissions through a custom role.

Note: The permission to manage sensitive data does not allow access to sensitive data unless specifically authorised.

To view the permissions of the Super Admin role:

  1. Log into 8x8 Admin Console.
  2. From the menu, go to Roles and Permissions > Roles.
  3. In the list, notice the new role for Super Admin.
  4. Click to view all the permissions assigned to this role.

Note: You are not allowed to duplicate this role.

To create a custom role to access sensitive data:

  1. Click Create Role.
  2. Add an appropriate name.
  3. Enable permissions to Messaging audit and Cloud storage API.
  4. Save the role. Please make sure you assign this role to a user who is qualified to access sensitive data.

Introducing global API authentication

8x8 is introducing a mechanism to generate an API key and use it to authenticate into the 8x8 API gateway. This allows you to access many of the developer-facing 8x8 APIs. As a developer, you may want to create one or multiple applications interacting with one or more 8x8 APIs. In the 8x8 Admin Console, you can now create an app which in turn generates an API key and a secret code. Use this key to further authenticate into the specific APIs selected.

Note: We currently support authentication for Cloud Storage API and Chat API.

To create an app for the API:

  1. From the menu, go to API Keys.
  2. Click Create app.
  3. Enter a name for the app.
  4. Select the API/s from the list of available APIs.
  5. Save the app. This automatically generates the API key.

To fetch the API key for the app:

  1. Go to the list of apps listed under the API Keys.
  2. Select to edit the app you just created.
  3. Note that the API key and the secret code are now visible in the protective mode.
  4. Click to view the key and the code.
  5. Copy and store the key for authentication.

To revoke access to any of the supported 8x8 API:

You can simply delete the app to remove access to the API. Deleting the app revokes the API key and blocks access to the APIs selected in the app.

Next step

After fetching the API key, go to https://developer.8x8.com, select the API you wish to use, and use the key to authenticate the API calls.


See our content for all Previous releases.