What's new in VO-Configuration Manager 1.18 release?
We have introduced the following new feature in the Configuration Manager 1.18 release:
Introducing Disaster Recovery for 8x8 Contact Center
Availability: Available to 8x8 Contact Center customers on X Series
In this release, 8x8 Contact Center introduces disaster recovery to X Series customers. 8x8 Disaster Recovery Companion Service provides business continuity if the data center hosting your primary tenant suffers a disaster or a site failure. 8x8 Contact Center Disaster Recovery (DR) companion tenant is a scheduled replica of your primary contact center tenant in the standby mode. This instance of your Contact Center tenant is hosted in a geographically diverse data center and synchronizes periodically with the primary tenant. Contact Center admins configure disaster recovery in the 8x8 Configuration Manager. Should a critical outage occur, Contact Center admins can enable and switch over to a DR tenant with a click. On-demand administration is available using the 8x8 Configuration Manager application, whether you just want more flexibility in everyday call routing, or plan ahead for business continuity during a disaster. You can divert your contact center inbound telephony traffic to your companion tenant or alternate phone numbers.
What's New in the VO-Configuration Manager 1.16 Release?
In this release, we have introduced the following feature enhancements:
Ability to View the Number of Suspended Licenses
You can now view the number of suspended licenses in the Licenses page. Suspended licenses are not usable and cannot be assigned to users. A license may be placed in suspended status if the license was removed from your system by 8x8 team or is associated with a user who is deactivated. For details, see our content on review licenses. Click the info icon next to a license to see the report. To see the number of suspended licenses, go to Licenses page and click on the info icon in the Quantity column.
Renamed Bulk User Report Columns for Voice
Renamed the following columns for bulk user report:
|Column Head (before)||Changed to:||Description|
|ExternalCallerID.DisplayName||User.Voice.ExternalCallerName||The name used for the external calling number (15 characters long). If the external calling number is a shared number such as a mainline number, then this is not needed.|
|User.Voice.ANINumberType||User.Voice.ANI||A telephone number including the country code used as the user's external caller ID.|
To access the bulk user report, go to Home > Bulk upload and click to Download .CSV template. For the list of columns, see our content on the bulk user upload template.
Enhanced Group Call Pickups to Search by Extension Number
You can now search group call pickups by an extension number. Prior to this release, you could only search the pickup groups with a group name. To search for a group call pickup by an extension number, go to Home > Group Call Pickups and enter the extension number you are looking for. For more information, see our content on group call pickups.
Enhanced Info Panel to View Device Model Information
You can now find the device model in the Info Panel which specially helps when selecting a DECT base or an ATA terminal. Prior to this release, you could only see the device type. To check the device model at a quick glance, go to Home > Devices and click View device report. Click on a device to open the Info Panel and view the details. For details, see our content on view devices.
Improved Phone Number Search
You can now search the international phone numbers by entering plus sign + and the country code. For example, to easily locate +1 408 334 4564, enter +1 408 and to locate +44 121 704 4455, enter +44. Prior to this release, entering 44 presented all numbers containing 44 such as 1 901 344 4589.
To search for a number, go to Home > Phone numbers and enter the + country code in the Search box and press Enter on your keyboard. The results appear in the page. For details, see our content on searching phone numbers. This enhancement can also help find phone numbers when working with other features such as automatic call handling.
Corrected Behavior: Ability to Change the Order of Members in Ring Groups (Firefox Users)
Firefox users can now change the order of users in the ring group. Prior to this release, this feature was working for Chrome and Microsoft Edge browsers. To change the order of a ring group, go to Home > Ring Groups and click edit to see the Members. Move the members by dragging and dropping it to the right order using. For details, see our content on setting up a ring group.
Bug Fixed: Returns Correct Results when Searching Help Center
The search box under Help Center now returns the right results from the Knowledgebase. To enter a new search, go to Home > Help Center, enter a search phrase and press Enter on your keyboard. The results from the 8x8 Knowledgebase show up. For detail, see our content on how to get support.
See our content for all Previous releases.