In this release, we have introduced the following feature enhancements:
Naming the base unit of a multi-port device such as a DECT base or an ATA device, helps you in locating the device quickly. Let’s say your sales and support teams use separate DECT devices, naming the base units appropriately allows you to assign or remove the right devices to the group members.
In the Configuration Manager, go to Devices. From the list, select the desired multi-port device, go to the device report, select the specific base unit, and edit the name. You do not have to go to the user record to change the base name any more.
During number porting process, the phone numbers requested for porting are assigned with temporary numbers to facilitate business continuity. You are not allowed to change these numbers once assigned. Previously, while selecting temporary numbers manually, the drop down menu gave you an impression that you could select from a menu of choices, which was not the case. The behavior is now resolved. You do not see the drop down menu anymore.
In Configuration Manager, the drop down menu choices for all settings now show the choices in proximity to the selected choice. Let’s say you have previously assigned US-Pacific as the timezone for a user and you need to change it to US-Eastern. When you click the drop down menu for timezone, the choices close to the selected choice such as US-Central, US-Eastern are shown minimizing the scrolls in a long menu and improving the usability.
In systems where you had VCC licenses from multiple regions (e.g. US and UK), while assigning a VCC license to a user, even if a US license is selected, after saving the user it showed the license from another region such as UK. This was a cosmetic issue that is resolved with the first alphabetical license name being shown, instead of the correct license name.
In this release, we have introduced new features and enhancements to improve overall productivity.
You can now change the sites via bulk edit as long as the new site is located within the same phone system or PBX. When you change sites, the system does not allow you to change other values in the same bulk edit session. Save the new site before you can change other fields such as time zone or department.
To change a user’s site, go to the Users page, select one or more users, click Bulk Edit, then select to change the site. For details, see our content on changing user sites.
Note: The site change is only possible through Bulk Edit. To change the site of a single user, go to Home > Users, select the user you want to update his/her site and click Bulk Edit, then change the user’s site.
Note: If you have to move a user across phone systems, you must delete the user then create the user again in a site that belongs to the new phone system.
You can now change Music-on-hold for multiple users via Bulk Edit. Prior to this release, you could change the Music-on-hold for users individually. To change the Music-on-hold in bulk, go to the Users page, select one or more users, click Bulk Edit, then select to change the Music-on-hold. For details, see our content on changing Music-on-hold.
You can now create multiple profile policies in a company, change the profile policies in bulk, or select a profile policy as default. If no profile policy is selected when creating a user, the default policy will be assigned to the user. Prior to this release, you could only access the 8x8 Master User Template policy profile.
To create a new profile policy, go to Home > Profile Policies and click + Create new profile policy. To change profile policies in bulk, go to the Users page, select the users you would like to update, then click Bulk Edit. For details, see our content on creating new profile policies and changing profile policies in bulk.
Profile policy is now available through bulk upload and via CSV template download.
Note: You cannot delete a profile policy if users are assigned to it. To delete a profile policy, you must remove the users first.
A new profile policy allows you to disable messaging functionality in both Virtual Office desktop app and Virtual Office mobile app. This new profile policy disables the Chat tab in Virtual Office and prevents users from using messaging.
To disable the messaging option in Profile Policies, go to Home > Profile Policies and while editing a profile policy, click to turn on Disable messaging functionality. For details, see our content on editing master profile policy.
Note: The chat messaging only applies to VOD version 6.1 and newer, or VOM version 7.7 and newer.
You can now easily upgrade or downgrade licenses for all Virtual Office users (VO and VCC) without the need to remove the license. Prior to this release you could only swap the Virtual Office licenses for VO users.
To upgrade or downgrade the user license, go to Home > Users, and click Services and permissions while editing a user. You can then select another license from the list. For details, see our content on upgrade or downgrade users licenses.
Note: You cannot change the user license in bulk.
We can now have up to 25 paging groups per site: one emergency, one priority, and 23 normal paging groups. Prior to this release, we had up to 25 paging groups per company. Within a site, the same restrictions for paging groups apply. You must have users with the right device such as Cisco or Polycom phones activated for paging groups.
To create paging groups, go to Home > Work Groups > Paging, then click + Create Paging Group. For details, see our content on paging features and setup.
The calls coming to a call queue can now be forwarded to a custom target. The custom number can be an extension number or a telephone number. For example, you can enter a short number, such as 7878, without the dial plan in the target selector and save. The custom number appears in the call forwarding rules.
To enter the custom target in call queues, go to Call Queues > Call forwarding rules, then click to select a target. For details, see our content on set up call forwarding rules.
Email attachment is now the only available option for fax notification. Prior to this release, fax notifications were sent as a link in an email, or an email attachment. To set up fax notification, go to Home > Users and while creating or editing a user, scroll down to see Fax notification settings. For details, see our content on setting up fax notification.
For VCC users, if the dedicated extension is enabled, it locks down the agent’s phone to handle the call center calls only and prevents them from dialing out. With a dedicated extension, the extension and Direct-in-Dial (DID) numbers are permanently redirected to Virtual Contact Center agent channels. Prior to this release and during a user profile edit, the agent's dedicated extension was not correctly locked down and the agent could still dial out using his dedicated extension.
To enable the dedicated extension, go to Users and while editing a VCC user, click to enable VCC Dedicated Extension. For details, see our content on setting up VCC agents with dedicated extensions.
See our content for all Previous releases.
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