Congratulations on signing up for 8x8 Virtual Office phone service! Open the welcome email from 8x8 Virtual Office in your inbox and follow the instructions to log in to Configuration Manager. Whether it is setting up your company phone system or contact center, you can do it all using the Configuration Manager.
Using Configuration Manager, you can manage your:
This is your primary tool to set up your Virtual Office phone system. It allows you to set up the main contact center entities, such as adding users, administrators, and assigning phone numbers, extensions, and devices. Use this application to set up your company’s Virtual Office phone system.
As a phone system administrator, when you purchase Configuration Manager from 8x8, a phone system is automatically created. Depending on the size of your business, you may need only one or multiple phone systems; one for each country, for example. When your business account is created, it comes with the required license for the services you have purchased, such as a lobby extension or business extension. You then receive a welcome email with the necessary login credentials. Log in to Configuration Manager to start.
When you log in to your Configuration Manager account, you must review and edit your dial plan, and set up sites. The dial plan influences the length of your extension numbers, site code and PBX dialing code. Once your dial plan and sites are ready, follow the tasks below to get your services up and running:
This is your administrative tool to manage and configure Virtual Contact Center users, queues, channels, and more. In preparing to add users and administrators to your contact center, we recommend performing the following tasks to ensure a smooth workflow:
Review VCC enabled sites: If your phone system includes Virtual Contact Center services, it is important to understand the relation between a VCC tenant and the phone system. A VCC tenant is linked to a single PBX only; The PBX to which a VCC tenant is linked to is referred to as VCC enabled. If your company phone system has multiple PBXs, you must look up the PBX that the VCC tenant is linked to from the Company page.
To review contact center licenses, create users, and assign voice channels to the users, you must first log in to 8x8 and then perform these tasks in the Configuration Manager.
To log out the Configuration Manager, click on the top header and select Logout.
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