The license type you assign to a user determines the scope of available phone features such as basic calling to advance collaborative capabilities. Depending on your subscription, you can have VO Licenses, such as basic, limited, and unlimited license, or VCC Licenses, such as a VCC agent with Expert Connect or X series.
Log in to Configuration Manager and navigate to Home > Licenses to view the list of available licenses for your account, their description, and quantity. You can also see how many of the licenses are assigned to users. For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.
To our Virtual Office users, we offer the following Virtual Office licenses:
Virtual Office Basic: Includes metered calling, softphone and analytics capabilities.
Virtual Office Editions: Includes unlimited calling, softphone, fax, SMS, meetings, analytics, integration capabilities, and more.
For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.
For our Virtual Contact Center users, we offer the following Virtual Contact Center licenses:
For Expert Connect services which allows your VCC agent to collaborate with experts in the team via 8x8 Unified Communication applications such as Virtual Office desktop app or Virtual Office mobile app, you must add an appropriate Virtual Office Editions service bundle f
For X Series users: Select an appropriate X series bundle which supports VCC services.
To quickly view a user license information, go to Home > Users and click on any user in the list. The Info Panel displays the information related to that user including the user's services and permissions. To have a general view of the list of licenses, their quantity, and descriptions go to Home > Licenses. You can also see how many of those licenses have been assigned to users. For the latest available licenses and services at 8x8, Inc., visit https://support.8x8.com.
A user without a license is just a contact. The contact cannot function as a user until a service or license is assigned to them.
To assign licenses to users:
You can choose any license from the license drop-down, whether upgrade or downgrade. When you downgrade a license, the user's phone number, extension number, call forwarding rules, and other shared settings between licenses are preserved. The system automatically changes the features that are not shared between the licenses such as Switchboard Pro or Virtual Office Analytics. For example, when you downgrade a user license,Virtual Office Analytics automatically changes from Supervisor to Essentials. When you upgrade a license, however, you still need to configure the user profile to allow the new feature capabilities. In the above example, you need to modify the user profile to allow the supervisor capabilities instead of regular user for Virtual Office Analytics.
To upgrade or downgrade the user license:
- You cannot swap licenses for Virtual Contact Center or VO-VCC users.
- There is no restrictions specific to regions (UK or US).
To remove a user license:
Refer to the following frequently-asked questions for more information:
Users can use from a variety of desk phones and softphones:
No. In order to view all the transaction information associated with a call, you need a locked-down desk phone for Virtual Contact Center dedicated extension. All phone functions such as putting calls on hold or transferring the calls, must be performed on the dedicated locked-down phone.
Open topic with navigation