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Know about VCC-Enabled PBX and Sites

If your phone system includes Virtual Contact Center services, it is important to understand the relationship between a VCC tenant and the phone system. A VCC tenant is linked to a single PBX only. The PBX to which a VCC tenant is linked to, is referred to as VCC enabled. Depending on your phone system configuration, you need to pay attention to the following:

Create VCC-Enabled Sites and Users

Creating VCC-enabled sites and users involve the following steps:


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