The Device inventory helps you allocate and manage your devices in the phone system. Add new device models to your phone system, get an inventory of the device types, check if you have any unassigned devices to assign to new users, view if the devices are activated or not, drill down for more details for each device type.
Generate device report to view device details such as: device type, status, activation code, MAC address, and more.
Users must have devices to communicate with other users or customers. In Virtual Contact Center
Configuration Manager, your contact center agents may need desk phones dedicated to handling contact center calls. Assign these agents with dedicated extensions. The dedicated extensions require you to assign phone devices while creating users. In preparation, you must add the desired phone model to the device inventory.
Follow the following steps to view devices, add them to your inventory, and assign them to users before activating them:
You can view all devices you have added to your site inventory in one single page. The devices are grouped together by the model number, such as Polycom VVX 300. You can also see if a device is assigned to a user or has been activated.
To view the device status and check the inventory:
If you do not see the device you are planning to assign to your user in the inventory, you must add it. You can use any existing device or purchase one from a vendor, as long as it is supported by 8x8. Search and add the device of your choice before assigning it to users.
To add a device model:
Once you add a device to your inventory, you can assign it to any user. While editing a user, go to Voice Basic Settings > Device to select a device and save. You can activate the device at a later time. The devices you assign to the users must be activated before first use.
Note: You must select a license to be able to see the Voice Basic Settings.
To assign and activate a device:
8x8 supports DECT (cordless) phones such as Panasonic and Yealink. A DECT phone includes a handset and a base. For a Panasonic DECT phone, you can have up to eight handsets on a base, whereas, for a Yealink DECT phone, you can have up to four handsets. With eight handsets, you can handle eight simultaneous calls.
To assign a DECT phone, check your device inventory first. If you do not have a DECT phone, you need to add a base first. A handset is included with the base and automatically added to your inventory.
To assign DECT phones to users:
Note: For best practice, click Change Base Name and rename the base according to the department, group, or team, to easily locate it later.
Note: For DECT units, the system allocates the next available port. If all ports are used, the DECT base does not appear in the list. Panasonic DECT phones come with eight and Yealink DECT phones come with four ports.
You may need to add an additional DECT base for the users who have recently joined your company. Let's say you have eight handsets with a Panasonic DECT base that are already assigned to users. You've just hired a new employee and need a second base of the same type to add the new employee's handset to. Since you have added the device type for your first base already, you just need to rename the base to differentiate it from the first base.
To add an additional DECT base:
Generating the report for available devices allows administrators to download and access the information they need to activate phones prior to going live, for example. The report includes: MAC address, MAC password, device model, extension number, activation code, site, activation status, user's name, and the number of users. You can activate a device remotely.
To generate devices report:
Refer to the following frequently-asked questions for more information:
You may need more handsets for your growing company. You can add up to eight handsets to your Panasonic DECT base, and up to four handsets to your Yealink DECT base. Plug in the DECT handset. The Initial handset in the KX-TGP600 Kit box and the base are paired together at the factory. All other handsets need to be paired to the base and are activated individually.
You may have a broken or non-functioning handset that you like to replace. If the handset is for the same user, you do not need to do anything from Configuration Manager. Use the new handset to cancel the old base and then pair it with the new base.
You may have a broken or non-functioning base that you like to replace. For convenience, better choose the user that is allocated to port 1 in the current base.
You may have a user who has left the company and you need to assign her handset to a new team member. To re-assign a DECT handset, find another user and assign the device to.
Note: You can assign one device per user. If you want to have both fax and voice devices, you need to create two users. Create a user for fax machine and assign the analog fax device to it.
To download the activation codes:
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