What's new in the 8x8 Contact Center 8.1.6 release?

The 8.1.6 Release Notes for 8x8 Contact Center offer you the information required to get started with the new features and enhancements of the latest release. Please refer to the product documentation for additional details.

In this release, we introduce:

• Chat Recording for supervisors
• Enhanced Awareness of Queue Status for agents
• Web Notification Alert for Incoming Interactions for agents
• Common Identifier for Pre-Chat Forms in Multiple Languages
• Enhanced System Access Authentication
• Shared Wallboard Authentication
• Improvised Logout Interface
• Enhanced Email Attachments Forwarding
• More Enhancements