Enhanced Email Attachments

We have made the following enhancements to the email attachments in Local CRM:

  • Increased limitation on the size of attachments from 12 MB to 20 MB.
  • Ability to add email attachments already linked to the case or linked to the follow-ups while replying to or forwarding the email.
  • Removed limitation on the number of attachments as long as they do not exceed 20 MB. Earlier, we were limited to five attachments.

To send an email with attachments:

  1. Accept an incoming email.
  2. Review the email and click Reply.
  3. Select from Reply, Reply All, or Forward options and craft your response.
  4. In the Attachment section:
    • Click Select files from cases/follow-ups.
      A list of attachments linked to the case and/or follow-ups is displayed.

    • Click Attach files or drop files here to select a file from your computer.
  5. Select the desired attachments.

    Note: The combined size of the attachments must not exceed 20 MB.

  6. Click Send.