Common Identifier for Pre-Chat Forms in Multiple Languages

We have introduced a common identifier mechanism to connect or map user collected data from pre-chat forms across multiple languages. For example, if your company collects data from a customer using a pre-chat form in multiple languages and uses this data to identify the customer or create a new record, the question label in the pre-chat form such as — Name in English, Nome in Italian, Nom in French can be mapped/connected using a common identifier. The identifier facilitates further processing of this information.

Set up an Identifier

Setting up an identifier involves the following steps: