What's new in November?

8x8 Supervisor Workspace released the following feature in November.

Ability to filter workspace by media type criteria

Supervisors can now filter their workspace using the Media Type filter criteria. Adding this new filter allows you to display relevant information for your agents and queues. As a supervisor, you can choose to only display metrics related to phone interactions, email interactions, or chat interactions. To learn more, see configure workspace filter.


What's new in October?

8x8 Supervisor Workspace released the following features in October.

 


What's new in September?

8x8 Supervisor Workspace released the following features in September.