What's new in April 2024?
8x8 Supervisor Workspace released the following feature in April.
Ability to configure columns in Agents and Queues tables
As a supervisor, you have the ability to customize the order of columns in the Agents and Queues tables. You can select which columns to display or hide, while ensuring the most important information appears first in the table. Configuring your tables allows you to closely monitor agent and queue metrics relevant to your business needs. To learn more, see configure agents table and configure queues table.
What's new in February 2024?
8x8 Supervisor Workspace released the following feature in February.
Ability to select agent status codes
When updating an agent's status, supervisors can now select a status code. As a supervisor, it allows you to closely track agents who are on break or working offline. To learn more, see change an agent's status.
What's new in January 2024?
8x8 Supervisor Workspace released the following feature in January.
Ability to play back interactions in the Interaction Retrieval widget
Supervisors can now download and play back voice interactions from the Interaction Retrieval widget. Agent interaction details can also be viewed in the Interaction Retrieval widget. Supervisors no longer need to access the Quality Management and Speech Analytics application to view details of an agent interaction. To learn more, see manage agent interaction retrieval.
Previous releases
To learn more about features and enhancements introduced in the past, see 2023 releases.
