What's new in the 8x8 Admin Console 1.45.3 release?

In this release, we are introducing the following new features:

Ability to manage user groups in recordings application

This release introduces the new User Groups feature in recording app.

The new User Groups feature allows admins to limit the scope of access in specific role assignments by giving customers more segmented access to data, such as call recordings access.

For example, supervisors can only see recordings related to those groups they are responsible for and the members who belong to them.

Note: Each user can belong to only one user group at a time.

Based on the user groups, admins can scope role assignments for recordings to a limited group of users:

Features

  • Create role assignments for accessing call recordings that are scoped to recordings from specific groups of users:

    • View groups and their members - allows members only to view groups and their members.
    • Manage membership only - allows users to view and edit groups and only to add members to groups.
    • Manage groups and their members - allows users to view, edit or delete groups and to add or remove members from groups.

  • Provide data access control to call recordings for a specific group of users.

User groups overview

Admins can now create role assignments for accessing call recordings that are scoped to recordings from particular groups of users:

  • Manage user groups - Through the new Work Groups > User Groups section, admins can:

    • Create, edit, and delete user groups in Admin Console
    • Search user groups by group name
    • Download the user groups report in a CSV format
    • Add, delete or move members to another group
    • Edit members in bulk - move users to another group or remove users from this group

  • Assign a user to a user group from the Users page - As an admin, you can assign a user to a specific group while creating or editing a user.

  • Manage new permissions and role assignments based on user groups - Through the Roles & permissions page, you can create roles based on the following new permissions:
    • View groups and their members - allows users to view groups and their member permissions.
    • Manage membership only - allows users to view groups and add or remove members to/from a group.
    • Manage groups and their members - allows users to view, add, edit or delete groups and to add or remove members to/from groups.
  • Provide limited data access control for the Storage application - As an admin with permissions granted for the Storage app, which gives access to call recordings, you can now provide a limited data access control for the Storage Admin and Storage API roles. The Storage filter is visible on the Role Assignments page only if the user has the appropriate permissions for the Storage app.

  • Handle user access to recordings - You can now assign limited access to recordings based on specific user groups.

    Depending on the permissions and scope(s) granted, users can see:

    • Only the recordings for users belonging to a specific group
    • The recordings for users belonging to all groups.
    • The recordings for users belonging to that particular site (cluj) and all groups.

To learn more about user groups, see User groups feature.

Manage user groups

8x8 Operator Connect for Microsoft Teams

8x8 Operator Connect for Microsoft Teams is a voice solution for customers looking for easy deployment in their Teams environment by having the ability to manage the DID/phone number configurations and assignments, directly within the Teams Admin Center. 8x8 Operator Connect offers enhanced communication capabilities.

8x8 Operator Connect provides functions like Session Initiation Protocol (SIP) trunk and exclusively delivers the Public Service Telephone Network (PSTN) in Microsoft Teams.

8x8 Operator Connect allows customers who use Microsoft Teams to select 8x8 as their phone service carrier and number provider from within the Microsoft Teams Admin Center. They can then assign phone numbers directly to their Teams users within their Teams Admin Center.

Unlike Voice for Microsoft Teams, 8x8 Operator Connect only includes a DID and contains no user level privileges. 8x8 Admin Console can be used to assign these DIDs directly into Teams Admin Center, where the Teams Admin has the freedom to assign these DIDs as per their requirements.

Note: 8x8 Operator Connect for Microsoft Teams differs from 8x8 Voice for Microsoft Teams and the 8x8 Phone App for Microsoft Teams.

Benefits

  • Fast to deploy and fully compliant with the 8x8 Operator Connect Program.
  • Reliable, directly peering through Microsoft Azure to meet program architecture, support, network, and share Software License Agreement (SLA) requirements.
  • Complete, as part of the 8x8 for Microsoft Teams portfolio, offers global reach, flexible calling plans, and a Microsoft Teams-certified contact center solution with free on-net calling.

Availability and Requirements

  • It requires a Teams Phone Standard license from Microsoft.

  • Two new DID license types are available for 8x8 Operator Connect:

    • Operator Connect - Metered is dedicated to customers headquartered in (and for DIDs registered in) the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.
    • Operator Connect - Nationwide is dedicated to customers headquartered in (and for DIDs registered in) the following countries: Australia, Canada, France, Germany, Ireland, New Zealand, Spain, United Kingdom and United States.

Limitations

  • Each Operator Connect license allows customers to get a single DID and assign it to Microsoft Teams

  • 8x8 Operator Connect is designed only for Microsoft Teams. Customers cannot access 8x8 Work or X series features.

    Note: Admins cannot apply Operator Connect to an X series user, but these can be used side by side with an X series license.

  • Through the Operator Connect - Metered and Operator Connect - Nationwide licenses, customers get a single DID and the ability to assign it to Microsoft Teams.

Configure 8x8 Operator Connect

To configure the 8x8 Operator Connect, customers must follow the next steps:

  1. Add 8x8 as an operator in the Microsoft Teams Admin Center.
  2. Manage 8x8 Operator Connect licenses in 8x8 Admin Console
  3. Claim phone numbers in 8x8 Admin Console.
  4. Assign phone numbers to 8x8 Operator Connect in 8x8 Admin Console.
  5. Assign DIDs to users in the Microsoft Teams Admin Center.

Important! To assign numbers to 8x8 Operator Connect, 8x8 admins must create first the emergency addresses in Microsoft Teams Admin Center. To learn how to create an emergency address, see Manage emergency calling policies in Microsoft Team.

To learn how to configure 8x8 Operator Connect for Microsoft Teams, see Configure 8x8 Operator Connect.

What's new in the 8x8 Admin Console 1.45.1 release?

In this release, we have introduced the following enhancement:

Retrieve device passwords

Customers can now access device admin passwords and see and copy them for future use.

Admins can retrieve the device admin passwords via:

  • Devices Details page
  • Users page
  • Edit user only for unsupported devices
  1. Log in to 8x8 Admin Console.
  2. Go to Home > Devices.
  3. In the row of the device type that interests you, click View Device Report.

  4. On the View Device Report page, find and select the device that interests you:

    • The password is displayed as hidden (dotted) in the Device Admin Password column.
    • The password is displayed as hidden under Device Admin Password in the device side panel.

  5. Click Show next to the password to see it.

  6. Optionally, click Copy to clipboard to save it for future use, or click Hide to hide the password.

    To learn more about how to manage devices and assign devices to users, see Manage your devices topic.

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Users.
  3. Find and click the row of the user that interests.
  4. Scroll down to the Voice basic settings section in the side panel at the right of the page. The password is displayed as hidden under Device Admin Password.

  5. Click Show next to the password to see it.

  6. Optionally, click Copy to clipboard to save it for future use, or click Hide to hide the password.

    To learn how to configure, activate, or remove a device associated with a user, see Set up voice basic settings.

  1. Log in to 8x8 Admin Console.
  2. Go to Home > Users.
  3. Click Edit in the user’s row that interests you.

  4. Go to the Voice basic settings section and click Remove Device. All the controls under this section are disabled except Remove Device.

  5. Click Show next to the password to see it.
  6. Optionally, click Copy to clipboard to save it for future use, or click Hide to hide the password.

To learn how to configure, activate, or remove a device associated with a user, see Set up voice basic settings.

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.

Availability

8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.