What's new in the 8x8 Admin Console 1.45.3 release?

In this release, we are introducing the 8x8 Operator Connect feature:

8x8 Operator Connect for Microsoft Teams

8x8 Operator Connect for Microsoft Teams is a voice solution for customers looking for easy deployment in their Teams environment by having the ability to manage the DID/phone number configurations and assignments, directly within the Teams Admin Center. 8x8 Operator Connect offers enhanced communication capabilities.

8x8 Operator Connect provides functions like Session Initiation Protocol (SIP) trunk and exclusively delivers the Public Service Telephone Network (PSTN) in Microsoft Teams.

8x8 Operator Connect allows customers who use Microsoft Teams to select 8x8 as their phone service carrier and number provider from within the Microsoft Teams Admin Center. They can then assign phone numbers directly to their Teams users within their Teams Admin Center.

Unlike Voice for Microsoft Teams, 8x8 Operator Connect only includes a DID and contains no user level privileges. 8x8 Admin Console can be used to assign these DIDs directly into Teams Admin Center, where the Teams Admin has the freedom to assign these DIDs as per their requirements.

Note: 8x8 Operator Connect for Microsoft Teams differs from 8x8 Voice for Microsoft Teams and the 8x8 Phone App for Microsoft Teams.


  • Fast to deploy and fully compliant with the 8x8 Operator Connect Program.
  • Reliable, directly peering through Microsoft Azure to meet program architecture, support, network, and share Software License Agreement (SLA) requirements.
  • Complete, as part of the 8x8 for Microsoft Teams portfolio, offers global reach, flexible calling plans, and a Microsoft Teams-certified contact center solution with free on-net calling.

Availability and Requirements

  • It requires a Teams Phone Standard license from Microsoft.
  • Two new DID license types are available for 8x8 Operator Connect:

    • Operator Connect - Metered is dedicated to customers headquartered in (and for DIDs registered in) the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.
    • Operator Connect - Nationwide is dedicated to customers headquartered in (and for DIDs registered in) the following countries: Australia, Canada, France, Germany, Ireland, New Zealand, Spain, United Kingdom and United States.


  • Each Operator Connect license allows customers to get a single DID and assign it to Microsoft Teams
  • 8x8 Operator Connect is designed only for Microsoft Teams. Customers cannot access 8x8 Work or X series features.

    Note: Admins cannot apply Operator Connect to an X series user, but these can be used side by side with an X series license.

  • Through the Operator Connect - Metered and Operator Connect - Nationwide licenses, customers get a single DID and the ability to assign it to Microsoft Teams.

Configure 8x8 Operator Connect

To configure the 8x8 Operator Connect, customers must follow the next steps:

  1. Add 8x8 as an operator in the Microsoft Teams Admin Center.
  2. Manage 8x8 Operator Connect licenses in 8x8 Admin Console
  3. Claim phone numbers in 8x8 Admin Console.
  4. Assign phone numbers to 8x8 Operator Connect in 8x8 Admin Console.
  5. Assign DIDs to users in the Microsoft Teams Admin Center.

Important! To assign numbers to 8x8 Operator Connect, 8x8 admins must create first the emergency addresses in Microsoft Teams Admin Center. To learn how to create an emergency address, see Manage emergency calling policies in Microsoft Team.

To learn how to configure 8x8 Operator Connect for Microsoft Teams, see Configure 8x8 Operator Connect.

What's new in the 8x8 Admin Console 1.45.1 release?

In this release, we have introduced the following enhancement:

Retrieve device passwords

Customers can now access device admin passwords and see and copy them for future use.

Admins can retrieve the device admin passwords via:

  • Devices Details page
  • Users page
  • Edit user only for unsupported devices

What's new?

Important! To ensure security standards, 8x8 apps now enforce multi-factor authentication (MFA) for all 8x8 administrator accounts. For details about MFA for admins, read Multi-Factor Authentication (MFA).

Recently, we introduced 8x8 Mobile Admin, a new solution designed for 8x8 Work admins to manage basic admin activities using the 8x8 Work for Mobile app. This new capability offers quick resolutions via the mobile app as well as easy and quick access to a restricted set of top level daily admin tasks (quick updates or changes on demand).

For details about 8x8 Mobile Admin, click here.


8x8 Mobile Admin is available on:

  • iOS mobile devices
  • Android mobile devices
8x8 Work for Mobile iOS 8x8 Work for Mobile for Android

To learn more about 8x8 Mobile Admin, check out our detailed help.

See our content for all Previous releases.