Get Support

8x8 Technical Support is available 24 hours a day via web case, chat, and phone. You can easily contact our support from the application and create a Support case through the 8x8 Support portal.

Follow Help and Set up

We have now introduced Otto , a chatbot designed to guide you through the 8x8 Admin Console setup and navigation. Whether you are setting up sites, adding users, or claiming phone numbers, if you need help, simply type your question, and Otto offers to walk you through the setup process or provides you with instructions to set up at your convenience. Otto is available at the bottom right corner of the page. Click to launch a session.

Access the 8x8 Admin Console user guide

The Help Center links available on the Home page previously are now embedded within the Otto launch interface. Click the 8x8 Admin Console user guide link to navigate to the help center links for a deep-dive.

Contact 8x8 Support

Users can contact the support team at 8x8 directly from 8x8 Admin Console. You can open and review your support cases, report operation issues, or ask questions regarding your system. This service only applies to 8x8 customers at this time.

To access support link:

  1. Log in to 8x8 Admin Console.
  2. Click Contact support from the top header.
    The support portal page opens including instructions of how to submit an online case or see your existing support cases. Follow the links to submit or follow up with a case.

Send Feedback

  1. Log in to 8x8 Admin Console for 8x8 Work.
  2. Click Send feedback from the top-right corner of your screen.
  3. Describe the issue and attach a file or image.
  4. Click Send.

Use Co-browsing

  1. Log in to 8x8 Admin Console for 8x8 Work.
  2. Click Co-browsing from the top-right corner of your screen.
  3. Click Start sharing.
  4. In the pop-up window, click Start sharing to generate a code that helps you initiate a secure connection with the customer support agent.
  5. Communicate the code you just generated to the agent.
  6. To end the sharing, click End sharing.