Manage call recording

To view call recordings by date:

1. From the Home > Recordings screen, click Today .
2. Select a time range from the selections on the left, or select a date or range of dates directly in the calendar.

3. Click Save. All call recordings display according to the selected date range.

   
   

To view call recordings using a filter:

1. From the Home > Recording screen, click Search Filters. A drop-down listing filter types displays that lets you sort by predefined filters, exact match, consecutive characters, and incomplete match.

2. Select a filter you want to use, click the drop-down options, and enter partial or full numbers or names. 
3. Click Search Filters each time you want to add an additional filter. 

4. Click Finish when ready to filter the list.

   The following example, using three filters, illustrates how to search for outbound calls by Agent Pablo to the other party.

   

To view the details of a call recording:

1. From the Home > Recording screen, select the recording, right-click and select Open Details. A call details screen displays.
2. Scroll down to view all information.

3. You can also listen to the recording from this location.

   

To listen to a call recording:

1. From the Home > Recording screen, click next to the recording you want to listen to. A slider screen displays to the right. The recording begins to play automatically. The recording controls are located at the bottom of the slider screen and you can adjust volume, speed, and rewind or forward the recording.
2. Optionally, click to view notes associated with the recording.

3. Optionally, click to download the recording.

   
   

To listen to and view an 8x8 Meet recording:

1. From the Home > Recording screen, click next to the meeting recording you want to listen to and view. A slider screen displays to the right. The recording begins to play automatically. The recording controls are located at the bottom of the slider screen and you can adjust volume, speed, and rewind or forward the recording.
2. Optionally, click to view the meeting recording.

3. Optionally, click to download the recording.

   
   

To download a call recording:

1. From the Home > Recording screen, select the call or calls you want to download.
2. Right-click and select Download from the pop-up menu. The downloaded recording file displays on the bottom of the Home / Call Recordings screen.

3. Open the downloaded file to view or listen to the recording.

   
   

You can copy and paste the call recording information into APIs for lookup or search for the same recording in other 8x8 apps.

To copy a call recording row information to your clipboard:

1. From the Home / Call Recordings screen, select the call recording whose information you want to copy.

2. Right-click and select Copy Current Row. The row information is copied to your clipboard.

   Pasted row information displays as in the following example:

   Interaction date: 05/15/2020 12:20 AM, Full name: Agent VCC Pablo, Direction: Inbound, Duration: 00:00:10, Other party: ever, Type: Contact Center Interaction, Site: SanJose-Onel, Extension: 9999, Size: 336.3 KB

   
   

To manually delete one or more call recordings:

1. From the Home / Call Recordings screen, select one or more call recordings you want to delete.
2. Right-click and select Delete. The Delete recording ? prompt displays.
3. Enter DELETE in capital letters in the Please type “DELETE” field and click Delete.
   

4. Enter DELETE in capital letters in the Please type “DELETE” field and click Delete. The Deleting Recordings prompt displays. This prompt indicates how many recordings, by percentage, are left to be deleted.
   

5. Optionally, click Stop if you want to stop the deletion process for any reason. This stops the deletion process immediately, but recordings that have been deleted before you stopped the process cannot be recovered. The deletion process time varies depending on how many recordings are being deleted.

   If you do not click the Stop button, the process continues and selected recordings are deleted.

6. Note: Deleted recordings are permanently deleted and cannot be recovered.

   

To delete one or more call recordings by filter:

1. From the Home / Call Recordings screen, select the check box to the left of Interaction date.

2. Click Select all filtered recordings. If filters are set up, all recordings that correspond to those filters are selected for deletion.

   Note: If no filter has been set up, all call recordings are selected for deletion.

3. Optionally, click Clear selection if you want to change your decision to delete the selected files. This clears all the selected files for deletion

4. Click Delete. The Delete recording ? prompt displays.
   

5. Enter DELETE in capital letters in the Please type “DELETE” field and click Delete. The Deleting Recordings prompt displays. This prompt indicates how many recordings, by percentage, are left to be deleted.
   

6. Optionally, click Stop if you want to stop the deletion process for any reason. This stops the deletion process immediately, but recordings that have already been deleted before you stopped the process cannot be recovered.

   If you do not click the Stop button, the process continues all recordings that have the selected filter are permanently deleted. The deletion process time varies depending on how many recordings are being deleted.

   Note: CAUTION: If no filter exists, then all recordings are deleted.

   
   

    

Note: Deleted recordings are permanently deleted and cannot be recovered.

To delete all call recordings

1. From the Home / Call Recordings screen, select the check box to the left of Interaction date to automatically select all calls.

2. Click Select all filtered recordings.

3. Click Delete . The Delete recording ? prompt displays.
   

4. Enter DELETE in capital letters in the Please type “DELETE” field and click Delete. The Deleting Recordings prompt displays.
   
   

5. Optionally, click Stop if you want to stop the deletion process for any reason. Deletion stops immediately, but recordings that have already been deleted before you stopped the process cannot be recovered.

   If you do not click Stop, the process continues all call recordings are permanently deleted.

Note: Deleted recordings are permanently deleted and cannot be recovered.