We have introduced the following enhancements and changes in your 8x8 Virtual Office integration with Microsoft:
Through a new setting in your integration, take advantage of a more efficient calling experience than ever before! With WebRTC calling enabled, you can place and receive 8x8 calls in Skype for Business without needing to be logged in to the Virtual Office desktop app or Virtual Office mobile app.
To enable this calling experience in your integration, click your Settings icon, go to Advanced, and enable WebRTC. Your integration panel relaunches with the setting enabled.
Note: If you enable this setting, perform a one-time login in the desktop app on your computer to allow integration-only calling. You do not have to be logged in to be able to place or receive calls with the integration.
For details, see our content on:
Intuitive integration panel: Your Skype for BusinessVirtual Office plug-in now takes the form of an integration panel paired with Skype for Business. Simply click the 8x8 tab on the side to open your integration panel and log in with your Virtual Office extension, and you are ready to manage calls in an all-new experience with Skype for Business. For greater flexibility, the plug-in panel can be moved independently of Skype for Business.
Automatic status sync for calls: When you handle a call in the plug-in, your in-call status is automatically reflected in Skype for Business as well as your Virtual Office apps. This enables your colleagues to see when you are busy on a call, and allows you to see whether your colleagues are busy taking a call using the plug-in as well.
Note: Status sync in Skype for Business does not apply to other Virtual Office statuses, such as In a meeting, Away, or Do not disturb.
New plug-ins for version 6 of the Virtual Office desktop app: With the release of version 6.0 of the Virtual Office desktop app, we bring you new plug-ins tailored to work with the latest version of Virtual Office! These plug-ins are independent of each other, rather than bundled together. Depending on whether your organization allows you to upgrade to version 6 of the Virtual Office desktop app, ensure that you are using the plug-ins that are compatible with the version of the app you are running.
Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-For any version of the Virtual Office desktop app, download version 6.1.2 of the plug-in for calling with Skype for Business.
-For version 6 of the Virtual Office desktop app, download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.
-For version 5 of the Virtual Office desktop app, download version 5.0.10 of the Microsoft Integration plug-in, which includes meetings and calling with Outlook, and calling with Skype for Business.
New Outlook Virtual Office Meetings plug-in: The new Virtual Office Meetings plug-in for Microsoft Outlook allows you to create Virtual Office meetings in Outlook as a user of version 6 of the Virtual Office desktop app. This way, you can combine the convenience of Virtual Office Meetings with the schedule management capabilities of Outlook!
Important: Version 6.0.0 of the plug-in contains an issue that can prevent Single Sign-On from working properly; in order to log in as a user enabled for Single Sign-On, update to version 6.0.1.
Note: In order to create Virtual Office meetings in your Outlook calendar (or edit existing meeting settings and IDs or delete meetings), you must log in to the plug-in with the same credentials that you use for Virtual Office.
Compatibility between the Outlook Virtual Office Meetings plug-in and the Virtual Office desktop app is as follows:
|Outlook Virtual Office Meetings plug-in version||Virtual Office desktop app version|
|6.0||6.x, and all currently-active versions of 5.x|
|5.0.10||All currently-active versions of 5.x|
New Outlook Click to Call plug-in: The new Virtual Office calling plug-in for Outlook allows you to channel your Outlook calls through version 6 of the Virtual Office desktop app. With this plug-in, take advantage of the call quality and management offered by 8x8!
Compatibility between the Outlook Click to Call plug-in and the Virtual Office desktop app is as follows:
|Outlook Click to Call plug-in version||Virtual Office desktop app version|
|6.0||6.x, and all currently-active versions of 5.x|
6.x or 5.9
Note: If you have previously installed version 5.0.10 of the 8x8 Microsoft Integration plug-in, it continues to work with version 6 of the Virtual Office desktop app. However, if you try to install version 5.0.10 of the plug-in with version 6 of the app already on your computer, you are prevented from installing the Microsoft Integration plug-in.
New Skype for Business Virtual Office plug-in: The new Virtual Office calling plug-in for Skype for Business allows you to bring your 8x8 contacts into your Skype for Business directory, and channel your Skype for Business calls through version 6 of the Virtual Office desktop app. With this plug-in, take advantage of the call quality and management offered by 8x8!
Important: At this time, only organizations that are new Skype for Business customers are upgraded to version 6 of the Virtual Office desktop app, and must install version 6.1.2 of the Skype for Business Virtual Office plug-in. If your organization is an existing Skype for Business customer, you continue to use version 5 of the Virtual Office desktop app, and can use versions 6.1.2 or 5.0.10 of the Microsoft Integration plug-in.
Note: In version 6.0 of the plug-in, the ability to view 8x8 contact presence from Skype for Business is not supported.
Note: This option is disabled by default. In order to use click-to-dial, you must first enable it.
In Skype for Business:
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