What's new in the 8x8 Microsoft Integration 6.1.2 release?

We have introduced the following enhancements and changes in 8x8 Microsoft Integration:

WebRTC calling capability in Skype for Business

Through a new setting in your integration, take advantage of a more efficient calling experience than ever before! With WebRTC calling enabled, you can place and receive 8x8 calls in Skype for Business without needing to be logged in to 8x8 Work for Desktop or 8x8 Work for Mobile.

To enable this calling experience in your integration, go to Settings > Advanced, and enable WebRTC. Your integration panel relaunches with the setting enabled.

Note: If you enable this setting, perform a one-time login in the desktop app on your computer to allow integration-only calling. You do not have to be logged in to be able to place or receive calls with the integration.

For details, see our content on:

Known issues

Previous releases

  • New 8x8 Work Skype for Business plug-in: Upgrade to an all-new app that combines your calling experience with Skype for Business and the power of 8x8 Work! Manage calls in a tightly-integrated experience with Skype for Business, use the integration independently of 8x8 Work for Desktop, and more!

  • Intuitive integration panel: Your 8x8 Work Skype for Business plug-in now takes the form of an integration panel paired with Skype for Business. Simply click the 8x8 tab on the side to open your integration panel and log in with your 8x8 Work extension, and you are ready to manage calls in an all-new experience with Skype for Business. For greater flexibility, the plug-in panel can be moved independently of Skype for Business.

  • Automatic status sync for calls: When you handle a call in the plug-in, your in-call status is automatically reflected in Skype for Business as well as your 8x8 Work apps. This enables your colleagues to see when you are busy on a call, and allows you to see whether your colleagues are busy taking a call using the plug-in as well.

    Note: Status sync in Skype for Business does not apply to other 8x8 Work statuses, such as In a meeting, Away, or Do not disturb.

  • No dependency on 8x8 Work for Desktop version: Regardless of which version of 8x8 Work for Desktop you are using, you can take advantage of the latest integration with Skype for Business! Unlike past versions of 8x8 Work integration with Skype for Business, the newest version of the 8x8 Work Skype for Business plug-in functions regardless of which version of the desktop app you have installed.

  • New plug-ins for version 6 of 8x8 Work for Desktop: With the release of version 6.0 of 8x8 Work for Desktop, we bring you new plug-ins tailored to work with the latest version of 8x8 Work! These plug-ins are independent of each other, rather than bundled together. Depending on whether your organization allows you to upgrade to version 6 of 8x8 Work for Desktop, ensure that you are using the plug-ins that are compatible with the version of the app you are running.

    Important: In order for 8x8 Microsoft Integration to function, ensure that you are using the appropriate plug-ins:
    -Download version 6.1.2 of the plug-in for calling with Skype for Business.
    -Download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.

    • New Outlook meetings plug-in: The new meetings plug-in for Microsoft Outlook allows you to create meetings in Outlook as a user of version 6 of 8x8 Work for Desktop. This way, you can combine the convenience of 8x8 with the schedule management capabilities of Outlook!

      Important: Version 6.0.0 of the plug-in contains an issue that can prevent Single Sign-On from working properly; in order to log in as a user enabled for Single Sign-On, update to version 6.0.1.

      Note: In order to create 8x8 meetings in your Outlook calendar (or edit existing meeting settings and IDs or delete meetings), you must log in to the plug-in with the same credentials that you use for 8x8 Work.

    • New Outlook Click to Call plug-in: The new 8x8 Work calling plug-in for Outlook allows you to channel your Outlook calls through version 6 of 8x8 Work for Desktop. With this plug-in, take advantage of the call quality and management offered by 8x8!

    • New 8x8 Work Skype for Business plug-in: The new 8x8 Work calling plug-in for Skype for Business allows you to bring your 8x8 contacts into your Skype for Business directory, and channel your Skype for Business calls through version 6 of 8x8 Work for Desktop. With this plug-in, take advantage of the call quality and management offered by 8x8!

      Note: In version 6.0 of the plug-in, the ability to view 8x8 contact presence from Skype for Business is not supported.