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Handle Calls with the Outlook Plug-In

By this time, you have installed and configured 8x8 Microsoft integration with Outlook. When you configured the plug-in, you associated your extension number with Outlook via the 8x8 Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to your extension.

Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-For any version of the Virtual Office desktop app, download version 6.1.1 of the plug-in for calling with Skype for Business.
-For version 6 of the Virtual Office desktop app, download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.
-For version 5 of the Virtual Office desktop app, download version 5.0.10 of the Microsoft Integration plug-in, which includes meetings and calling with Outlook, and calling with Skype for Business.

Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.

Version Compatibility

Compatibility between the Outlook Click to Call plug-in and the Virtual Office desktop app is as follows:

Outlook Click to Call plug-in version Virtual Office desktop app version
6.0 6.x, and all currently-active versions of 5.x
5.0.10

6.x or 5.9

Note: If you have previously installed version 5.0.10 of the 8x8 Microsoft Integration plug-in, it continues to work with version 6 of the Virtual Office desktop app. However, if you try to install version 5.0.10 of the plug-in with version 6 of the app already on your computer, you are prevented from installing the Microsoft Integration plug-in.

Use the Outlook Plug-In

The application allows you to dial your Outlook contacts whether you have their numbers listed as:

 


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